Sat Aug 31, 2019 11:57 pm Post
Sun Sep 01, 2019 12:29 am Post
Sun Sep 01, 2019 12:37 am Post
Sun Sep 01, 2019 6:10 am Post
Sun Sep 01, 2019 1:18 pm Post
kewms wrote:Please ensure that there are no firewalls, anti-virus tools, or other security software limiting Scrivener's ability to reach the activation server.
If that's not it, please open a support ticket. We can't address registration issues through the forum.
https://www.literatureandlatte.com/contact-us
Sun Sep 01, 2019 5:48 pm Post
Sun Sep 01, 2019 5:59 pm Post
aircut wrote:kewms wrote:Please ensure that there are no firewalls, anti-virus tools, or other security software limiting Scrivener's ability to reach the activation server.
If that's not it, please open a support ticket. We can't address registration issues through the forum.
https://www.literatureandlatte.com/contact-us
Katherine
Thank you for your reply but I think you didn't understand the issue. the software was activated for a few years and then two months ago when you did to the big upgrade of the software licensing system, I had to feed the license again to the program, that was a a bug of yours as I understand.
the problem I described has nothing to do with the registration of the software. It is a big.. I should be able to run it even in an offline mode when I'm not connected to the internet. judging by the number of other users who described the same issue I hope that you will look into it and move it to your bug department
Sun Sep 01, 2019 7:23 pm Post
kewms wrote:The software does a periodic activation check, which is how we purge voided licenses. (People who got refunds, for example.) That check appears to be failing. The possible reasons are (a) something is interfering with the connection to the internet, or (b) the activation server is not responding.
Sun Sep 01, 2019 7:37 pm Post
In total there are 2 users online :: 0 registered, 0 hidden and 2 guests (based on users active over the past 5 minutes)
Most users ever online was 1048 on Mon Feb 06, 2012 9:07 pm
Users browsing this forum: No registered users and 2 guests