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Error: A connection to the licensing server could not be established

Posted: Wed Aug 28, 2019 10:45 am
by sgerdom
I'm getting this error for a week or two now - I don't know what causes it and what I have to do. Running system since years, no major changes (okay, Windows 10 ... always changes ...)

Sorry for my poor english ...

I've got a screenshot: .
Scrivener_error.png
Scrivener_error.png (35.89 KiB) Viewed 1410 times


Edit: The last .net-version is installed

Re: Error: A connection to the licensing server could not be established

Posted: Wed Aug 28, 2019 11:37 am
by Dr Zogg
I'm having the same, don't know what's causing it.

Re: Error: A connection to the licensing server could not be established

Posted: Wed Aug 28, 2019 11:45 am
by sgerdom
Yes, I've got that one too!

Re: Error: A connection to the licensing server could not be established

Posted: Wed Aug 28, 2019 6:02 pm
by bakersc
This error just popped up for me as well. I'm guessing it's related to the most recent update, which included the following:

Resolves outstanding licensing and activation issues introduced by the switch to Paddle.
IMPORTANT: Activation through the new Paddle system requires Windows 7 with Service Pack 1 and Microsoft .NET Framework 4.6.2 or higher. The latest .NET Framework for your system can be installed via Windows Update under optional recommended updates. After installing, please be sure to run a new check for updates to ensure all follow-up security patches are installed.


I already have version 4.8 of the .NET framework and service pack 1 installed, so I will be e-mailing Literature and Latte support directly to ask if they have any other ideas.

Here's a link to Service Pack 1, if anyone else needs it.

You can check to see if these two things are installed by going to your control panel and selecting uninstall programs, then typing NET and service pack in the "search installed updates" textbox, respectively.

Re: Error: A connection to the licensing server could not be established

Posted: Wed Aug 28, 2019 7:02 pm
by rdale
Have you all updated Scrivener to version 1.9.13? About two months ago, the company who did Literature & Latte's licensing authentication closed up shop, so Lit & Lat had to release a new version of Scrivener that uses another company's website. You should have gotten a prompt to automatically update Scrivener in June.

More info here: https://www.literatureandlatte.com/blog ... ith-paddle
Download latest Scrivener from here: https://www.literatureandlatte.com/scri ... os=Windows

Re: Error: A connection to the licensing server could not be established

Posted: Wed Aug 28, 2019 9:06 pm
by sgerdom
rdale wrote:Have you all updated Scrivener to version 1.9.13?


Yes, since two months. And the newest NET.Framework.

And now? *sigh*

Re: Error: A connection to the licensing server could not be established

Posted: Thu Aug 29, 2019 2:14 am
by Leinad Zerimar
Hopefully the folks at Literature and Latte are reading this, as I'm about to demand a refund. However, based on my experience so far, I'm going to blame Paddle for this one. Those guys don't seem to know their own platform all that well.

To sum up, this is the issue I (and likely others) am facing:
*Scrivener (1.9.5) worked fine until literally today.
*When starting the program, I get update message with the whole Paddle warning.
*Carefully read EVERYTHING, to ensure I don't brake the software (or my computer).
*Confirm I am running Windows 7, fully updated Service Pack 1, and .NET framework updated to 4.7.03062.
*Go ahead with download and install of update 1.9.13
*Excitedly launch Scrivener and it gives me a message almost exactly like Dr. Zogg posted, except that it allowed me to copy my License Code and submit it manually.
*I copy my code and continue.
*Program then immediately freezes.
*20 minutes and two sandwiches later, still frozen...
*Program freezes infinitely upon reload (blank window with message "[Project Name HERE] (not responding)" at the top).
*Restart Windows and try running again.
*Program again freezes on launch.
*Completely uninstall Scrivener and all of it's components.
*Reinstall 1.9.13.
*STILL freezes on launch (blank window with message "New Project (not responding)" at the top).
*Roll back to 1.9.9... NOPE!
*Roll back to 1.9.5... NOPE!!
*Roll back to 1.9.0... NOPE!!!
*Repeatedly slam head against desk while cursing the computer gods.
*Panic as I suddenly realize I cannot access any of my novels or other projects, one of which I am behind on a deadline.
*Write post on this website...

Re: Error: A connection to the licensing server could not be established

Posted: Thu Aug 29, 2019 3:12 am
by krastev
If you haven't tied, try this:

1. Temporarily turn off your antivirus.

2. Run the last Scrivener version as administrator.

If it works, then the problem is in your configuration.

Regards,
M

Re: Error: A connection to the licensing server could not be established

Posted: Thu Aug 29, 2019 10:34 am
by sgerdom
Hi M,

yes. It seems to work (I have to try it some times more, the error doesn't pop up every time ...)

It is F-Secure ( :evil: ) I've added Scrivener in the whitelist of the program, but I think , the connection to Paddle causes the error.

Well, if it works now, I kill F-Secure.

Thank you!

Re: Error: A connection to the licensing server could not be established

Posted: Thu Aug 29, 2019 11:35 am
by sheima90
I'm having the same problem.

Sin título.png
Sin título.png (13.88 KiB) Viewed 1280 times

Re: Error: A connection to the licensing server could not be established

Posted: Thu Aug 29, 2019 12:48 pm
by krastev
sgerdom wrote:Hi M,

yes. It seems to work (I have to try it some times more, the error doesn't pop up every time ...)

It is F-Secure ( :evil: ) I've added Scrivener in the whitelist of the program, but I think , the connection to Paddle causes the error.

Well, if it works now, I kill F-Secure.

Thank you!


You are welcome, :)
M

Re: Error: A connection to the licensing server could not be established

Posted: Thu Aug 29, 2019 1:56 pm
by FJAG
I've had the "Licence Server Ended" message for a few weeks now but the "Your re-activation with our licence provider ..." message only appeared for the first time today (and not every time that I start up Scrivener.

To any L&L tech staff scanning these posts: I presume you know that you are having an issue with your new licencing system and that you are working to correct it quickly. To this point these messages are merely annoying in that they do not stop the actual functioning of my program. If in two months this isn't fixed and Scrivener does revert to the trial mode, I will be seriously PO'd.

Re: Error: A connection to the licensing server could not be established

Posted: Thu Aug 29, 2019 2:04 pm
by krastev
FJAG wrote:I've had the "Licence Server Ended" message for a few weeks now but the "Your re-activation with our licence provider ..." message only appeared for the first time today (and not every time that I start up Scrivener.

To any L&L tech staff scanning these posts: I presume you know that you are having an issue with your new licencing system and that you are working to correct it quickly. To this point these messages are merely annoying in that they do not stop the actual functioning of my program. If in two months this isn't fixed and Scrivener does revert to the trial mode, I will be seriously PO'd.

Have you installed the latest update?

Re: Error: A connection to the licensing server could not be established

Posted: Thu Aug 29, 2019 4:02 pm
by bakersc
Here's the response I got from L&L's support staff:
It sounds as though something on your computer is blocking access to Paddle's activation server. Please disable any firewalls, proxies, and anti-virus or other security software, then try the registration again.


Unfortunately I can't do that, as I'm using the software on a work-provided computer and they don't give me the keys to that kind of thing. :lol:

But it does seem to be Paddle--and not Scrivener--that's technically the issue.

Re: Error: A connection to the licensing server could not be established

Posted: Thu Aug 29, 2019 4:09 pm
by krastev
bakersc wrote:Here's the response I got from L&L's support staff:
It sounds as though something on your computer is blocking access to Paddle's activation server. Please disable any firewalls, proxies, and anti-virus or other security software, then try the registration again.


Unfortunately I can't do that, as I'm using the software on a work-provided computer and they don't give me the keys to that kind of thing. :lol:

But it does seem to be Paddle--and not Scrivener--that's technically the issue.

If you 'can't do that' it seems to me you should reffer the problem to whomever is managing your computer since they are the one who have the credentials to fix your problem.

Regards,
M