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License manager ended unexpectedly

Posted: Wed Aug 28, 2019 4:55 am
by hmmpak
I got this message a few days ago

My OS, Windows 10 is up to date and NET too(If Net is Microsoft. Net Framework) but this error keep happening.

I didn't reinstall Scrivener because of taking time.

How do I fix this error?


- Thank you -

Re: License manager ended unexpectedly

Posted: Wed Aug 28, 2019 11:40 am
by Dr Zogg
I've had the same, no idea what's causing it.

Re: License manager ended unexpectedly

Posted: Wed Aug 28, 2019 11:01 pm
by FJAG
I have the same problem as HMMPAK which started just after the last Win 10 security update a few weeks ago. The message does not, however, interfere with my use of Scrivener.

My Windows version is Win 10 Home ver 1809

My .NET Framework is 4.7.2

Scrivener is Win 1.9.13.0

Re: License manager ended unexpectedly

Posted: Thu Aug 29, 2019 12:12 pm
by sheima90
I have the same problem

Re: License manager ended unexpectedly

Posted: Thu Aug 29, 2019 4:36 pm
by maryc
I received the same error message as DR ZOGG today.

Re: License manager ended unexpectedly

Posted: Sat Aug 31, 2019 6:25 am
by CharlieGarratt
I've also the same message as Dr Zogg. Likewise all Windows updates installed and Net Framework up to date.

License manager ended unexpectedly

Posted: Sat Aug 31, 2019 11:28 am
by AAMP
Same problem here. Everything updated and still these messages come up once and in a while.
Solutions anyone?

Re: License manager ended unexpectedly

Posted: Sat Aug 31, 2019 12:11 pm
by Jakob Hero
I have the same problem as Dr. Zogg.

In addition, Scrivener has been hanging for five to ten seconds when opening lately, and I suspect this is when it tries to "re-activate with our license provider", because when I got the error message today, there was no hang time at all.

It would appear that something is wrong with the implementation of the new license system, and it tries to re-activate by contacting a wrong URL.

For now, it's no problem, but if this problem is not solved soon, people will begin being reverted to the trial version. That would be unfortunate, to say the least.

Re: License manager ended unexpectedly

Posted: Sun Sep 01, 2019 11:23 am
by talktidy
Yep, another one here.

Scrivener is now also taking its time to load, which it was not doing before.

Re: License manager ended unexpectedly

Posted: Sun Sep 01, 2019 12:20 pm
by Tanith
Also getting this.

Re: License manager ended unexpectedly

Posted: Sun Sep 01, 2019 6:55 pm
by Babs
I'm also receiving the same error. What is interesting, this activation message does not appear under my admin profile.

Re: License manager ended unexpectedly

Posted: Sun Sep 01, 2019 7:29 pm
by Jakob Hero
I don't think the message pops up every time Scrivener is launched. I've only had it once (yesterday morning) and have used Scrivener several times since then without any pop up.

So perhaps Scrivener only checks periodically, or only presents the warning pop up once (or once every week, fortnight etc.). I don't know.

In any case, it's rather disturbing to have a product that has been bought and paid for (and not on any kind of subscription) suddenly threaten to deactivate itself. Luckily there's still a few months for L&L to fix the problem.

Re: License manager ended unexpectedly

Posted: Mon Sep 02, 2019 1:03 am
by Expat8410
One more unhappy camper here!

Have sent in a complaining message to LitLat and hope they can rectify this quickly.
Ever since the last upgrade there have been similar glitches here and there ...

Re: License manager ended unexpectedly

Posted: Mon Sep 02, 2019 5:11 am
by GraemeRodaughan
Hi All,

I have the same problem, and I was ignoring it as Scrivener kept working - however, then I noticed a warning behind the error message.

The warning states that 'automatic re-activation with our license provider has failed for more than 2 months. ... After 4 months, Scrivener will revert to trial mode.

etc, etc...

So, I need this fixed to ensure I can get trust Scrivener to assist with getting the next book out.

I also have Windows 10 (up to date) and latest .NET framework.

Re: License manager ended unexpectedly

Posted: Mon Sep 02, 2019 5:55 am
by Rubinstein
Jakob Hero wrote:
In any case, it's rather disturbing to have a product that has been bought and paid for (and not on any kind of subscription) suddenly threaten to deactivate itself. Luckily there's still a few months for L&L to fix the problem.


I completely agree. I hope they can fix it as soon as possible.