License manager ended unexpectedly

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tiho_d
Posts: 1167
Joined: Tue Sep 13, 2011 1:14 pm
Platform: Linux + Windows

Sat Sep 07, 2019 6:49 pm Post

As I wrote above the hang upon first run is expected. Please, leave it running and do not kill Scrivener. The hang should disappear upon subsequent runs.
Yes, the new version connects to the license server successfully, but using back the old one will probably fail one more time in ~2 months. You can safely stay with the new exe until we release the official update.

Ma
Max Gardin
Posts: 8
Joined: Thu Jun 27, 2019 3:58 pm
Platform: Windows

Sat Sep 07, 2019 7:53 pm Post

ok, I tested the altered exe me too. I can't say if it fixed the 2 months verification error (cause it happens occasionally) but it improved the hang time at start (and hopenfully freezing, I got one again just today before to test the new .exe)

First run, even with the new .exe. Scrivener hung 15-20 seconds before to resize at text scale choosen and become usable (with the "not responding" windows message meantime), next times it opens fast, in 2-3 second when the Scrivener window appears (even if the loading time, before showing the Scrivern window is slighter increased of 2-3 seconds. The app was still faster for me with 1.9.9 version)

my configuration: a intel-based notebook with Windows 10 Pro 1903, NET 4.8

Soon as possible, I will text the fix even with the secondary device I use to work with scrivener: an amd-based desktop with Windows 10 Home 1903

Fe
FeistyHeff
Posts: 1
Joined: Sat Sep 07, 2019 8:23 pm
Platform: Windows

Sat Sep 07, 2019 8:32 pm Post

I have installed the fix and so far it seems to be working. I will let you know if there are any unexpected changes. Thanks so much!

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Jakob Hero
Posts: 13
Joined: Sat Aug 31, 2019 11:56 am
Platform: Windows

Sat Sep 07, 2019 9:08 pm Post

tiho_d wrote:As I wrote above the hang upon first run is expected. Please, leave it running and do not kill Scrivener. The hang should disappear upon subsequent runs.
Yes, the new version connects to the license server successfully, but using back the old one will probably fail one more time in ~2 months. You can safely stay with the new exe until we release the official update.


I'm sorry, but I think there's still something not quite right with the altered exe.

I tried replacing the original exe with the altered exe again. I then rebooted. When I ran Scrivener, it opened right away. I was then able to scroll the text for a fraction of a second before Scrivener froze for around five seconds (perhaps a little longer). After that, it worked fine.

However, this happens EVERY time I run the altered exe file. I tried running it again, then rebooted and ran it, then rebooted and ran it again. Every time, Scrivener starts fine, works for a second and then freezes for around five seconds.

As soon as I replace the altered exe with the old one, Scrivener starts fine without freezing.

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tiho_d
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Platform: Linux + Windows

Sat Sep 07, 2019 9:15 pm Post

@Jakob Hero: Can you please run ScrivenerLog.bat as an Administrator. This will generate a log file within the “log” sub folder. Please, upload the log file or the console output. Thanks.
Do you compare startup speed with v1.9.9.0 or with v1.9.13.0?

ru
rubbersoulster
Posts: 2
Joined: Sat Sep 07, 2019 9:20 pm
Platform: Windows

Sat Sep 07, 2019 10:08 pm Post

I have also installed the fix and have not gotten the message at startup (for me it was popping up almost every time I opened the program, so this is already a welcome improvement). Additionally, start up was definitely faster with altered exe file than the original exe file.

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tiho_d
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Platform: Linux + Windows

Sat Sep 07, 2019 10:41 pm Post

Glad it works. Thank you for the feedback, rubbersoulster!

LF
LFernand
Posts: 3
Joined: Fri Nov 22, 2013 7:15 pm
Platform: Windows

Sat Sep 07, 2019 11:03 pm Post

All these fixes read terribly complicated for me. Will there be an update that will keep my Scrivener running without losing data?

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tiho_d
Posts: 1167
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Platform: Linux + Windows

Sat Sep 07, 2019 11:24 pm Post

@ LFernand: Yes, there will be an official update on Monday most likely, without losing any work/data.

LF
LFernand
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Joined: Fri Nov 22, 2013 7:15 pm
Platform: Windows

Sat Sep 07, 2019 11:32 pm Post

Yay! :D

Phew!

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Jakob Hero
Posts: 13
Joined: Sat Aug 31, 2019 11:56 am
Platform: Windows

Sun Sep 08, 2019 7:18 am Post

@tiho_d

I've sent you a PM containing the log.

I compare startup speed with v. 1.9.13.0

Ja
JakobW
Posts: 1
Joined: Sun Sep 08, 2019 9:06 am
Platform: Windows

Sun Sep 08, 2019 9:14 am Post

Hi Tiho,

The new exe works for me. I am not getting the license warning any more, but the delay when opening happens every time I Start Scrivener. (the start screen will be white and unresponsive for ~10 seconds)

I'm on Windows 8.1 .Net version 4.8

ph
philjaq
Posts: 59
Joined: Tue Dec 22, 2015 7:07 pm
Platform: Linux + Windows

Sun Sep 08, 2019 1:42 pm Post

Same problem today.

Thro the summer I used scriv only occas ionally including last week without any problems.. Today my W10 -1903-64 bit box offered me a MS update of KB4511555 - which is a cumulative update for .NET 3.5 and 4.8 which I installed. So that update got the blame initially when Scrivener complained about .NET being out of date and activation manager unable to connect.

I was relieved to find this thread on the forum. I have downloaded the zip file from Dropbox and implemented the swap of scrivener.exe as advised by Tiho. Scrivener now starts ok with no nag boxes or complaints other than an initial warning from W10 about the origin of the exe file being unknown.

What was at the origin of this problem?

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tiho_d
Posts: 1167
Joined: Tue Sep 13, 2011 1:14 pm
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Sun Sep 08, 2019 2:18 pm Post

Hi All,

I managed to find further the startup delay experienced by only some of you.(Thank You, Jakob!)
A new Scrivener.exe is available in this archive:
https://www.dropbox.com/s/v6orz5b8aq4mt ... r.zip?dl=0

Please, replace Scrivener.exe as before and let me know how it goes.

Do not worry about the Windows warning. The executable is not signed with the L&L signature and because of this your get a Windows warning. Once we release the official release over the next days, it will be all fine.

Thank You, Guys!
Tiho

Tw
Twolane
Posts: 199
Joined: Sat May 12, 2012 7:39 pm
Platform: Windows

Sun Sep 08, 2019 3:12 pm Post

Here's the image I'm getting after I move the latest Scrivener.exe to Program Files (x86) and running Scrivener:

The license server is compromised.
[ snip ]
Scrivener will now be shut down. Please reinstall the application and purchase a valid license to continue using Scrivener.

Running the original Scrivener.exe, as well as yesterday's, results a Trial Expired notice, and it asks for an email address and a license code.

I did not go so far as to do that.