Scrivener slow/non-responsive on Windows 7

DC
DCKurtz
Posts: 4
Joined: Fri Jul 27, 2018 6:36 pm
Platform: Windows

Fri Jul 27, 2018 6:57 pm Post

Hi all, my PC is running Windows 7 home premium on an intel i5. I purchased Scrivener and can run the latest version on my laptop (which has Windows 10 pro running on an intel i3) just fine. However, on my desktop, Scrivener seems to move at an extremely slow pace, bordering on non-responsive, all at the "new project" screen! Going into the resource manager reveals that Scrivener is consuming 24-25% of the CPU's total processing power and has the CPU running at 109% frequency. Is there a fix for this issue?

User avatar
krastev
Posts: 487
Joined: Fri Feb 05, 2016 5:21 am
Platform: Windows
Contact:

Fri Jul 27, 2018 8:23 pm Post

Turn off your antivirus temporarily, and run Scrivener with administrator rights. See if that helps. If it does, then you'll know the problem is not with Scrivener.
Krastev
Windows 10 Home 64-bit
Scrivener for Windows Version 1.9.16.0
Testing Scrivener Beta for Windows

DC
DCKurtz
Posts: 4
Joined: Fri Jul 27, 2018 6:36 pm
Platform: Windows

Fri Jul 27, 2018 8:57 pm Post

Thanks- I've tried doing that, but I still get the same problem. CPU usage is the same. I am working with the most current version, version 1.9.8. I've tried 1.9.7, but I get the same result.

DC
DCKurtz
Posts: 4
Joined: Fri Jul 27, 2018 6:36 pm
Platform: Windows

Fri Jul 27, 2018 9:25 pm Post

I've tried launching ScrivenerLog.bat as an administrator. Attached is my log. The hangup seems to revolve around the line "Warning: QSettings: RegEnumValue failed:"

Scrivener-20180727-172037155.txt
(305.74 KiB) Downloaded 39 times

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krastev
Posts: 487
Joined: Fri Feb 05, 2016 5:21 am
Platform: Windows
Contact:

Sat Jul 28, 2018 3:41 am Post

That's not something I've encountered before. I suggest you contact LL directly at: https://www.literatureandlatte.com/contact-us
Krastev
Windows 10 Home 64-bit
Scrivener for Windows Version 1.9.16.0
Testing Scrivener Beta for Windows

zn
znorker
Posts: 1
Joined: Mon Aug 13, 2018 7:15 pm
Platform: Windows

Mon Aug 13, 2018 11:22 pm Post

Hello,

I found a LL Knowledge Article that fixed the Windows 7 issue for me: https://scrivener.tenderapp.com/help/kb ... y-settings. It requires changing the Compatibility Mode for running the Scrivener.EXE. I also checked the 'Run as Administrator' checkbox.

This may also fix other 'Not responding' issues for other Windows OS versions.

Hope that helps,
Znorker

ST
STForstner
Posts: 11
Joined: Thu Jun 14, 2018 3:36 am
Platform: Windows

Wed Aug 15, 2018 2:07 am Post

Thanks Znorker. I've been having trouble getting Scrivener to open since the last Java 8 update. I tried reinstalling the update but that didn't work, and finally I used your link to figure out how to set Scrivener to work in comparability mode and it is opening again now. The strange thing is that I set the comparability for Windows 7 and that's what I'm running.

 

 

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