tiho_d, who has been replying in another thread on this topic, is in fact one of the Windows developers, and we have been working on this problem and a few others that have been reported in the last week to get an update out as soon as possible. Believe it or not, we did have beta testers for the Windows 1.9.5 version, but none of them ran into any issues with installation other than an early case of a security program flagging it and preventing installation, which sometimes happens with new software that hasn't been OK'd by a number of the security software's users. Whitelisting Scrivener in his security program's settings and reinstalling fixed the issue. So regrettably, the first instance we had of people having difficulty with the 1.9.5 installation was when it went live to the public.
Unfortunately, despite there being a number of you unable to get Scrivener running, we're still very short on information about what is causing it, why you're not able to run it but other users are, and why there's a difference in behaviour between 1.9 and 1.9.5 on your machines.
Markio, after you installed in Safe Mode, are you able to do a regular boot up and run Scrivener as normal? If so, there's nothing wrong with that set up now that it's working. Safe Mode suppresses non-essential systems from initiating on start up, so it sounds like there's some other software or service on the machine that was interfering with Scrivener's installation, and possibly is conflicting with it running (if you can only run Scrivener in Safe Mode).
It'd be helpful to get a list of the installed applications from users experiencing this--we may be able to find a common cause there. Also, if you are able to generate a log file for Scrivener, that may tell us something. To do that:
1) Kill any existing Scrivener.exe process running inside the Task Manager/Process Explorer
2) Run the Command Prompt as an administrator (in Windows search, look for "cmd", then right-click the Command Prompt program and choose "Run as Administrator" and supply the administrator password as needed)
3) In File Explorer, navigate to the Scrivener installation folder. The default location is: "C:\Program Files (x86)\Scrivener"
4) In the Command Prompt, type
Code: Select all
5) Then type:
Code: Select all
6) In File Explorer, drill down into Scrivener's installation folder and look for a "log" folder, then copy the .log file inside that. You can either attach that to a post here (you may need to change the extension for the board to accept it, it gets funny about that) or to an email to windows.support AT literatureandlatte DOT com referencing this thread, or open the log file in a text editor (Notepad will work) and copy and paste the contents.