Help! Downloaded update now Scrivener won't load

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Tricia
Posts: 90
Joined: Fri Dec 17, 2010 8:33 am
Platform: Windows

Thu Jul 21, 2016 10:12 pm Post

That does sound very frustrating! When I do manage to open Scrivener (through the Windows compatibility temporary workaround mentioned above) mine is still on Times New Roman which is what I had it on but it's very blurred now - as if I'm wearing the wrong glasses. My PC crashed (no idea why...only bought it this year) with a 'critical process died' bluescreen today. And when i put it on again Chrome was working, but Scrivener still wasn't...

sw
swingsetlife
Posts: 4
Joined: Thu Jul 21, 2016 10:01 pm
Platform: Win + iOS

Thu Jul 21, 2016 10:41 pm Post

I'm also having this problem. Windows 10 here, across multiple computers.

I've tried their recommended compatibility fixes, and also fully uninstalled and reinstalled, and cannot get it to load except randomly. Maybe one in 50 attempts work.

Tr
Tricia
Posts: 90
Joined: Fri Dec 17, 2010 8:33 am
Platform: Windows

Fri Jul 22, 2016 5:14 am Post

Hi

I got a reply from Jeff at tech support which I'll share here in the hope of helping other frustrated users!

It suggested using the compatibility settings workaround I'd been using to get into the program. (Right click on Scrivener icon, go to Properties then to 'compatibility tab' and run the troubleshooter. Click on test the program, which opens it and then say the settings worked.)

And this info below for the blurriness. However, I don't understand why Scrivener would have sacrificed the display which was great before for an update which is not going to help all Windows users. I don't own an ipad or iphone and so the sync function is useless for me. I'd much rather have kept the older version and wish I'd had that option presented, before downloading.

Regarding the blurriness, that is due to Scrivener's method of dealing with HiDPI displays. It is a temporary solution, until Scrivener can be rebuilt from the ground up with HiDPI systems in mind. However, depending on just *how* "high" your HiDPI display is, it can result in blurry text, and some users have found that they prefer to just turn it off.

You'll need to browse to the Scrivener installation directory on your hard drive, which should be at this location:

C:\Program Files (x86)\Scrivener

Right-click on the Scrivener executable file, then select "Properties." Go to the "Compatibility" tab and change the "Disable display scaling on high DPI settings" checkbox.

th
thebeautifulpromise
Posts: 3
Joined: Sun Jun 12, 2016 11:00 pm
Platform: Windows

Fri Jul 22, 2016 4:31 pm Post

I updated Scrivener, too and got the same results.

I even uninstalled the program and re-downloaded the trial version(to use my serial name/number on) only for it still not to open.
_-~*~*~ thebeautifulpromise ~*~*~-_

Da
DaniMiller
Posts: 1
Joined: Fri Jul 22, 2016 9:57 pm
Platform: Windows

Fri Jul 22, 2016 10:10 pm Post

Same here - have now pretty much lost an evening of writing due to (stupidly) accepting the update suggestion earlier. Program will not now load - have tried restarting & reinstalling multiple times, and compatability check didn't help either. Really annoyed that I did this, as no particular problems with 1.9 and I've got work to do (you know, writing for a living and all that?). Sounds like the update (if it runs) then messes up the display anyway - I only use Windows on PC, so why do I care if it runs on a smartphone?

I've loved working with Scrivener up until today - please sort this out, guys!

Re
Redheaded Beauty
Posts: 1
Joined: Fri Jul 22, 2016 10:51 pm
Platform: Windows

Fri Jul 22, 2016 10:57 pm Post

Having problems to after upgrade it keeps freezing and saying not responding at the top, and that's when I can even get scrivener to open. Update is horrible!

th
thebeautifulpromise
Posts: 3
Joined: Sun Jun 12, 2016 11:00 pm
Platform: Windows

Sat Jul 23, 2016 10:17 am Post

Thank you so much for sharing what Jeff told you, Tricia. I've done this and now Scrivener works.

Tricia wrote:Hi

I got a reply from Jeff at tech support which I'll share here in the hope of helping other frustrated users!

It suggested using the compatibility settings workaround I'd been using to get into the program. (Right click on Scrivener icon, go to Properties then to 'compatibility tab' and run the troubleshooter. Click on test the program, which opens it and then say the settings worked.)

And this info below for the blurriness. However, I don't understand why Scrivener would have sacrificed the display which was great before for an update which is not going to help all Windows users. I don't own an ipad or iphone and so the sync function is useless for me. I'd much rather have kept the older version and wish I'd had that option presented, before downloading.

Regarding the blurriness, that is due to Scrivener's method of dealing with HiDPI displays. It is a temporary solution, until Scrivener can be rebuilt from the ground up with HiDPI systems in mind. However, depending on just *how* "high" your HiDPI display is, it can result in blurry text, and some users have found that they prefer to just turn it off.

You'll need to browse to the Scrivener installation directory on your hard drive, which should be at this location:

C:\Program Files (x86)\Scrivener

Right-click on the Scrivener executable file, then select "Properties." Go to the "Compatibility" tab and change the "Disable display scaling on high DPI settings" checkbox.
_-~*~*~ thebeautifulpromise ~*~*~-_

@m
@mpersand
Posts: 31
Joined: Tue Jan 28, 2014 5:32 pm
Platform: Windows

Sun Jul 24, 2016 9:18 am Post

I read several of these posts across the forum over the last few days since the update rolled out. But I am yet to see a single reply from the twelve moderators or techs.

I used to trust Scrivener updates and installed them straightaway. But now, having experienced similar problems in the past, I hold back. Time should be taken by the developer to iron these glitches out before updates are released. I have my own work to do, deadlines to meet, and don't have time to be a beta-tester for software developers. I guess many out there are the same.

Tr
Tricia
Posts: 90
Joined: Fri Dec 17, 2010 8:33 am
Platform: Windows

Sun Jul 24, 2016 7:09 pm Post

Yes - I do think there should have been more public response to these problems...was glad to get the tech support reply though and glad that's helped others. :)

Ro
Rosiemunro
Posts: 3
Joined: Sun Jul 24, 2016 5:32 pm
Platform: Windows

Sun Jul 24, 2016 9:02 pm Post

Thanks for the info!!

I tried doing this but sadly, it hasn't worked for me. Still not opening :( :( :( :( :(

EDIT: I opened it via troubleshooter etc but when I try to TEST, it doesn't open. It prompts me to give permission to make changes which I say YES to and then that's it....nada.

User avatar
Aryadna
Posts: 11
Joined: Sun Jul 24, 2016 11:10 pm
Platform: Windows

Sun Jul 24, 2016 11:41 pm Post

As with others, I have downloaded and installed the update when prompted today. When I try to open it, it shows in my background processes in Task Manager, but will not open. I have tried uninstalling and reinstalling several times. I have also tried running the compatibility tool without success. Nothing I do will make it open.

When I tried opening Scrivener from the book's file (as I often do), I get the following error message:

C:\Users\myusername\Dropbox\Scrivener Books\People_of_the_Lost_World.scriv\People_of_the_Lost_World.scrivx

The requested operation requires elevation.


Things I have tried:

  • Rebooting my computer.
  • Installing from Chrome, Firefox, Opera, and the Microsoft Edge browsers in case the browsers were somehow corrupting the install file. (I uninstalled between each installation, just to be sure.)
  • Ran the compatibility tool several times, each with different settings, including the recommended settings.
  • Tried running the program as administrator.

Thankfully, I have a copy of the install executable for Scrivener v1.9.0.0 for Windows. If anyone needs it, you can download it here:

http://elhrodin.com/Scrivener-installer.exe

I hope this helps until this gets fixed.

User avatar
kewms
Posts: 5435
Joined: Fri Feb 02, 2007 5:22 pm
Platform: Mac

Mon Jul 25, 2016 5:03 am Post

Aryadna wrote:Thankfully, I have a copy of the install executable for Scrivener v1.9.0.0 for Windows. If anyone needs it, you can download it here:

REDACTED

I hope this helps until this gets fixed.


The canonical source is our site, here:
http://www.literatureandlatte.com/scriv ... taller.exe

For future reference, the immediately previous version of Scrivener is generally available via the Release Notes page for the platform of interest.

HOWEVER, please note that version 1.9 does NOT support syncing with Scrivener for iOS, if that matters to you.

Katherine
Scrivener Support Team

mi
michaelmiat
Posts: 3
Joined: Sun Jul 24, 2016 7:00 pm
Platform: Windows

Mon Jul 25, 2016 12:03 pm Post

But 1.9. does not start either :(
I uninstalled 1.9.5. and installed 1.9 - nothing happens.

Where can I find the version before 1.9?

Ro
Rosiemunro
Posts: 3
Joined: Sun Jul 24, 2016 5:32 pm
Platform: Windows

Mon Jul 25, 2016 4:06 pm Post

Aryadna wrote:As with others, I have downloaded and installed the update when prompted today. When I try to open it, it shows in my background processes in Task Manager, but will not open. I have tried uninstalling and reinstalling several times. I have also tried running the compatibility tool without success. Nothing I do will make it open.

When I tried opening Scrivener from the book's file (as I often do), I get the following error message:

C:\Users\myusername\Dropbox\Scrivener Books\People_of_the_Lost_World.scriv\People_of_the_Lost_World.scrivx

The requested operation requires elevation.


Things I have tried:

  • Rebooting my computer.
  • Installing from Chrome, Firefox, Opera, and the Microsoft Edge browsers in case the browsers were somehow corrupting the install file. (I uninstalled between each installation, just to be sure.)
  • Ran the compatibility tool several times, each with different settings, including the recommended settings.
  • Tried running the program as administrator.

Thankfully, I have a copy of the install executable for Scrivener v1.9.0.0 for Windows. If anyone needs it, you can download it here:

http://elhrodin.com/Scrivener-installer.exe

I hope this helps until this gets fixed.



You've saved the day! For now ha ha. I can finally start working again. Thanks! :D

De
Dekade
Posts: 77
Joined: Thu Feb 05, 2015 2:50 pm
Platform: Windows

Mon Jul 25, 2016 5:29 pm Post

Best solution for now is this - reinstall 1.9.0.0. That is the measure I took and now I'm back in the comfort zone. However, the first measure to take is always have a System Image backup. For some reason I forgot that I had the image to take me back to 1.9.0.0. If I would have remembered that I would have used it. Forgetful me!!! Anyway, use the below link while it is still available.

Here is the L&L link:

https://www.literatureandlatte.com/scrivWinChangeList.php