Beta 2.2.0.5 Crashes Cannot import word docx

ge
gepa
Posts: 14
Joined: Tue Oct 26, 2010 8:21 am
Platform: Mac

Sat Mar 24, 2012 7:41 am Post

Beta 2.2.0.5 crashes/freezes. Freezes for 10 minutes and cannot import 5-page word docx. Finally closed project. Tried again several times. Finally imported when docx file changed to rtf. Using Word 2011 on Macbook Pro with Snow Leopard.

ge
gepa
Posts: 14
Joined: Tue Oct 26, 2010 8:21 am
Platform: Mac

Sat Mar 24, 2012 11:12 am Post

Tried again with different word docx.
Same results.
Crash - Frozen
Closed proj after waiting 10 minutes

User avatar
KB
Site Admin
Posts: 20922
Joined: Tue Jun 13, 2006 11:23 pm
Platform: Mac
Location: Truro, Cornwall
Contact:

Sat Mar 24, 2012 12:03 pm Post

Very strange - could you make it crash again and then paste the crash log into your reply? Also, can you send me a Word document that causes the crash? We're using new Word importers which depend on Java - do you have a custom Java installation or just the regular one?

Thanks,
Keith
"You can't waltz in here, use my toaster, and start spouting universal truths without qualification."

ge
gepa
Posts: 14
Joined: Tue Oct 26, 2010 8:21 am
Platform: Mac

Sun Mar 25, 2012 4:12 am Post

Hello Keith, I kind of gave up on importing docx on the beta. I just convert to rtf. RTF import is done in 2 seconds instead of docx freezing for 10 min. I will continue using beta. Could I get the full trial oeriod with the beta? Thanks George

ge
gepa
Posts: 14
Joined: Tue Oct 26, 2010 8:21 am
Platform: Mac

Sun Mar 25, 2012 8:41 am Post

Keith, Beta working ok now. Able to import docx. Thanks George

PS How do I delete this post? Tried to look for instructions but cannot locate. Thanks