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Re: The Crashers for Copies (or Even Cash!) Thread

Posted: Fri Nov 23, 2018 9:38 pm
by KB
I'm glad you're up and running - thanks Mark for linking to the relevant thread. We are hugely frustrated with Apple right now. I uploaded the fix for this problem on the 8th November - over two weeks ago. Apple supposedly granted it an "expedited" review, which I requested, explaining that there was a serious issue where some users would experience a crash - but it's been sitting "in review" ever since, despite several desperate emails from me to them (to which I have received nothing but boilerplate answers, even when asking for a personal, non-boilerplate reply).

I really wish we could withdraw from the Mac App Store and never sell on there again, because Apple just isn't a reliable sales partner, despite the massive percentage they take; however, we know that our customers want to buy from there and we are committed to making things easy for our customers.

Re: SNAPSHOT - Crashes.. or rather hangs interminably... when trying to make a Snapshot

Posted: Thu Sep 12, 2019 6:23 am
by jodineale@gmail.com
I have tried to do a Snapshot of :

a) the whole project (then read online that was probably better as a backup - done) it's 118,000 words...
It froze with the swirling circular wait icon and Apple App Force Quit said 'Scrivener (not responding)' so I force quit it.

b) a folder with documents within in totaling about 2000 words - exactly the same result

c) so I tried on a single document with about 400words in it - exactly the same result again. 10 minutes and still swirling. and again, and again....

I am:
Using a macbook pro
OS Mojave 10.14.05. (system info attached)

I am not sure how to get a crash report - all I found was the one it wanted to send apple which is 534 pages long. I searched 'crash report' in Scrivener thinking it might be internal? but nothing came up. So I have pasted here the first page of the apple report which seems mainly to provide info of my system.... Let me know what else I should send please.

Date/Time: 2019-09-12 15:57:10 +1000
End time: 2019-09-12 15:57:14 +1000
OS Version: Mac OS X 10.14.5 (Build 18F132)
Architecture: x86_64h
Report Version: 28

Data Source: Stackshots
Shared Cache: 0x118a1000 54BC3505-F06D-3426-BBFE-4F25315B593F

Command: Scrivener
Path: /Applications/Scrivener.app/Contents/MacOS/Scrivener
Identifier: com.literatureandlatte.scrivener3
Version: 3.1.3 (11945)
Parent: launchd [1]
PID: 8288

Event: hang
Duration: 3.20s (process was unresponsive for 1124 seconds before sampling)
Steps: 32 (100ms sampling interval)

Hardware model: MacBookPro14,2
Active cpus: 4

Time Awake Since Boot: 58000s
Time Since Wake: 16000s

Fan speed: 2593 rpm

--------------------------------------------------
Timeline format: stacks are sorted chronologically
Use -i and -heavy to re-report with count sorting