Error – 'Kindle document creation failed'

Mr
MrPeterB
Posts: 12
Joined: Thu May 02, 2019 1:54 pm
Platform: Mac

Mon Oct 21, 2019 8:59 am Post

I've just updated to macOS Catalina, downloaded the recent update for Scrivener (3.1.4), and I'm getting the KindleGen error messages again.

Kindle document creation failed.

KindleGen failed to generate a .mobi file at the expected location.


Now, whilst I know I could simply upload the .epub version of the book to KDP, it doesn't keep the folder structure that the .mobi version does in the 'Go To' section. Previously, my front matter was organised into its own 'Front Matter' folder (as were book sections/parts, etc.).

So, my query is two-fold – is there a fix for the KindleGen issue? Or, can I create the same 'Go To' structure for my .epub version?

Thanks.

ko
kozmickid
Posts: 18
Joined: Sun Aug 21, 2016 3:34 pm
Platform: Mac
Location: Westerville, OH
Contact:

Wed Oct 23, 2019 1:29 pm Post

I'm having the same problem. I could format to .mobi before updating to 3.1.4 and Catalina. Now I get the same error message. I could also upload .epub to KDP, and I usually do, but I also like to load rough drafts of the MS onto my Kindle so my main alpha reader (a.k.a. my wife) can read the roughs. How do I fix this?

Mr
MrPeterB
Posts: 12
Joined: Thu May 02, 2019 1:54 pm
Platform: Mac

Thu Oct 24, 2019 7:29 am Post

Yes, I do the same with my Kindle – load the .mobi file for reading and checking.

If anyone can help, that would be appreciated.

ky
kyledlarson
Posts: 12
Joined: Tue Jan 27, 2015 8:29 pm
Platform: Mac

Tue Oct 29, 2019 5:52 pm Post

Having the same problem, as well. Very frustrating. I've reached out to support but it sounds like they are experiencing high volume. Really happy I didn't set the pre-order date for my novel yet.

User avatar
kewms
Posts: 6453
Joined: Fri Feb 02, 2007 5:22 pm
Platform: Mac

Tue Oct 29, 2019 9:58 pm Post

Deinstall KindleGen. Install Kindle Previewer.

Kindle Previewer embeds a newer version of KindleGen than is available for a separate download, and Scrivener will use that version instead.

Katherine
Scrivener Support Team

ky
kyledlarson
Posts: 12
Joined: Tue Jan 27, 2015 8:29 pm
Platform: Mac

Thu Oct 31, 2019 4:20 am Post

Worked! Thank you so much!

Mr
MrPeterB
Posts: 12
Joined: Thu May 02, 2019 1:54 pm
Platform: Mac

Fri Nov 01, 2019 7:18 am Post

Thanks, that worked perfectly :)

User avatar
Deankut
Posts: 13
Joined: Mon Jun 10, 2013 8:52 pm
Platform: Mac + Linux

Tue Feb 04, 2020 7:49 pm Post

kewms wrote:Deinstall KindleGen. Install Kindle Previewer.

Kindle Previewer embeds a newer version of KindleGen than is available for a separate download, and Scrivener will use that version instead.

Katherine


Katherine! You are a dear! Thank you! This worked!! :D

po
pomme4mois
Posts: 210
Joined: Wed Aug 10, 2016 11:13 pm
Platform: Mac

Thu Feb 06, 2020 10:13 pm Post

So Mac users no longer need to download and install KindleGen? Didn't know that.

User avatar
kewms
Posts: 6453
Joined: Fri Feb 02, 2007 5:22 pm
Platform: Mac

Fri Feb 07, 2020 12:17 am Post

pomme4mois wrote:So Mac users no longer need to download and install KindleGen? Didn't know that.


Not only don't need to, but shouldn't: the Catalina update appears to have broken it.

Katherine
Scrivener Support Team