Seeking Scrivener support?

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kewms
Posts: 5435
Joined: Fri Feb 02, 2007 5:22 pm
Platform: Mac

Wed Jul 10, 2019 5:47 am Post

To whom it may concern, from our support page:

Important: To ensure you receive our reply, please set your spam filter to “white list” both the “literatureandlatte.com” and “tenderapp.com” domains prior to contacting us, and check your spam folder just in case your email client places our replies there. Also ensure you disable any “challenge” auto-responses if necessary, as we are unable to respond to human-verification systems.

There's nothing more frustrating than increasingly irate emails from people who apparently didn't follow this advice and therefore are not receiving our replies.

Katherine
Scrivener Support Team

lo
lometogo
Posts: 118
Joined: Thu Aug 21, 2014 5:08 am
Platform: Mac
Location: Shenzhen, China

Fri Jul 19, 2019 1:20 pm Post

Understand your frustration, Katherine.

I have an equally frustrating problem. I've been a faithful user for several years, but in the last couple weeks, Scrivener started crashing unexpectedly. I have tried the solutions sent by Oliver, with no luck.

Is there any way L/L offers live or phone-in support to resolve a problem? The delays and back and forths and inability to resolve issues is killing me.

I am willing to pay for REAL live support, either from L/L or someone else.

Can you suggest anything to get me back and running again, other than the nearly impossible email solution now offered?

thanks

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AmberV
Posts: 23714
Joined: Sun Jun 18, 2006 4:30 am
Platform: Mac + Linux
Location: Ourense, Galiza
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Fri Jul 19, 2019 2:31 pm Post

Although not the answer you’re wishing for, here it is.
.:.
Ioa Petra'ka
“Whole sight, or all the rest is desolation.” —John Fowles

lo
lometogo
Posts: 118
Joined: Thu Aug 21, 2014 5:08 am
Platform: Mac
Location: Shenzhen, China

Sat Jul 20, 2019 10:15 am Post

Thanks for that anyway, Amber.

I was unaware that I could execute a "do over", but Oliver told me I could backgrade to 3.1.2. I did, and bingo, no more problems. Something in the upgrade to 3.1.3 made my system crash.