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Problem with importing websites after update Mac OS Mojave 10.14.4

Posted: Thu Apr 04, 2019 12:48 pm
by Submarin
Hi there, today I was prompted to update my Mac OS to 10.14.4. One of these periodical intermediate updates. After everything worked again I fired up Scrivener 3 to prepare some webpages for one of my sites. I imported an existing webpage into the research folder as an example. I then discovered that instead of displaying the webpage, as it normally does, Scrivener displayed the following message on the page: "Failed to load web archive".

Now I checked this in another Scrivener project with a number of web-pages in the research folder, and they all came up with the same message. So updating MacOS to the latest version apparently created a problem with displaying webpages.

Has anyone in this good forum experienced the same problem? If so, did you solve it? Is it a Mac issue, or a new compatibility problem? Any Scrivener people around to shed some light on this.

It would be very nice to know if there is a solution.

Thanks!

Re: Problem with importing websites after update Mac OS Mojave 10.14.4

Posted: Thu Apr 04, 2019 1:30 pm
by KB
Unfortunately there is no solution for this at the moment - 10.4.4 introduce a bug whereby web archives won't load using the standard method that Scrivener is using (this is a bug in macOS 10.4.4). I have found a workaround, however, which will be implemented in the next free update of Scrivener 3.

All the best,
Keith

Re: Problem with importing websites after update Mac OS Mojave 10.14.4

Posted: Thu Apr 04, 2019 11:13 pm
by Submarin
Thanks for the quick reply Keith. The topic has been discussed in the FB Scrivener user group too. So if people query the forum or search in Facebook they will discover that you are aware of this issue caused by external circumstances and will address it.

Best,

Eelco (Submarin)

Re: Problem with importing websites after update Mac OS Mojave 10.14.4

Posted: Fri Apr 12, 2019 6:32 pm
by EliseInAZ
Glad to know you're on it. I just ran into this today.

Re: Problem with importing websites after update Mac OS Mojave 10.14.4

Posted: Mon Apr 15, 2019 8:02 am
by Hydester
KB wrote:Unfortunately there is no solution for this at the moment - 10.4.4 introduce a bug whereby web archives won't load using the standard method that Scrivener is using (this is a bug in macOS 10.4.4). I have found a workaround, however, which will be implemented in the next free update of Scrivener 3.

All the best,
Keith


Thanks Keith—looking forward to this workaround.

While I think of it, it would be great if Scrivener could employ some kind of cookie system to save us having to permanently squash those interminable pop-ups which plague the internet these days.

I know Scrivener shouldn't really have to work as a fully-fledged browser, but it would improve our lives quite a lot if we only have to squash the blighters once!

Thanks for reading.

Stephen

Re: Problem with importing websites after update Mac OS Mojave 10.14.4

Posted: Mon Apr 15, 2019 1:08 pm
by gimlach
I've just come across this problem myself and am now regretting having updated to Mac OS 10.14.4.

Keith, do you have any estimate for when the next Scrivener update will be? If it's beyond the end of April, I'll give up on web archives for my current project and start importing them as pdfs.

Thanks - and thanks, as ever, for Scrivener itself

Gary

Re: Problem with importing websites after update Mac OS Mojave 10.14.4

Posted: Mon Apr 15, 2019 2:25 pm
by maracuja
Thanks, Keith! Hopefully you will roll out your workaround soon. Regards.

Re: Problem with importing websites after update Mac OS Mojave 10.14.4

Posted: Tue Apr 16, 2019 10:18 am
by nikolaig
Thanks for the heads up! Urgently second this one! :)

Re: Problem with importing websites after update Mac OS Mojave 10.14.4

Posted: Tue Apr 16, 2019 4:44 pm
by lzzyB
Just want to add my support for this issue.

I understand that this was not your 'fault', and I am so glad to hear you are working on it.

Unfortunately, this has killed >30% of the content in my notebooks, so I am desperate for the fix.

Re: Problem with importing websites after update Mac OS Mojave 10.14.4

Posted: Thu Apr 25, 2019 9:46 pm
by lindywarrell
Glad to know it was the Apple update at fault and more importantly, delighted to know I don't have to go through all my saved 'links' to try to find them again. Some being quite obscure.

Looking forward to hearing about the workaround...

thanks

Re: Problem with importing websites after update Mac OS Mojave 10.14.4

Posted: Tue Apr 30, 2019 2:03 pm
by KB
We should have the fix out for this soon. I was away for two weeks in mid April so was unable to release the fix, and now Ioa is away for a few days and we have some urgent web store issues to address. Once Ioa is back and those issues are in hand, we'll get the update out. Thanks for your patience.

All the best,
Keith

Re: Problem with importing websites after update Mac OS Mojave 10.14.4

Posted: Tue Apr 30, 2019 2:27 pm
by maracuja
KB wrote:We should have the fix out for this soon. I was away for two weeks in mid April so was unable to release the fix, and now Ioa is away for a few days and we have some urgent web store issues to address. Once Ioa is back and those issues are in hand, we'll get the update out. Thanks for your patience.

All the best,
Keith


Ok, Keith, thanks a lot, we'll be patient "for a few days" more... Regards, maracuja

Re: Problem with importing websites after update Mac OS Mojave 10.14.4

Posted: Mon May 06, 2019 6:32 pm
by newo32
KB wrote:We should have the fix out for this soon. I was away for two weeks in mid April so was unable to release the fix, and now Ioa is away for a few days and we have some urgent web store issues to address. Once Ioa is back and those issues are in hand, we'll get the update out. Thanks for your patience.

All the best,
Keith


Hi, Keith! This seems like a pretty major functionality to leave broken for such a long time. Any update as to when your paying customers will once again be able to properly use the product we've purchased from you?

Re: Problem with importing websites after update Mac OS Mojave 10.14.4

Posted: Mon May 06, 2019 11:08 pm
by kewms
newo32 wrote:Hi, Keith! This seems like a pretty major functionality to leave broken for such a long time. Any update as to when your paying customers will once again be able to properly use the product we've purchased from you?


Have you contacted Apple to ask when they're going to fix the Mac OS bug that is the root cause of the problem?

To load an existing web archive in the interim, choose the Navigate -> Open -> In External Editor command.

Katherine

Re: Problem with importing websites after update Mac OS Mojave 10.14.4

Posted: Tue May 07, 2019 5:09 pm
by newo32
kewms wrote:
newo32 wrote:Hi, Keith! This seems like a pretty major functionality to leave broken for such a long time. Any update as to when your paying customers will once again be able to properly use the product we've purchased from you?


Have you contacted Apple to ask when they're going to fix the Mac OS bug that is the root cause of the problem?

To load an existing web archive in the interim, choose the Navigate -> Open -> In External Editor command.

Katherine


Have I contacted a third party to figure out why your product, which I paid for, isn't working?

No. No, I have not. I believe what you've just described would be your job. Not mine.

What a rich lesson in customer service. Informing your paying customers that it's on them to figure out why your product isn't working as advertised is the polar opposite of a good look.

I'm excited to learn when I'll be able to use the full functionality of the product I purchased from you once again.