Failed to load web archive error

ko
kopi
Posts: 3
Joined: Thu Mar 28, 2019 10:00 am
Platform: Mac + iOS

Thu Mar 28, 2019 10:16 am Post

Suddenly, all my imported webpagesin scrivener are blank wit a "failed to load web archive" error. Maybe it is connected to Mojave most recent update (OS 14.14)? or Safari update (12.1). I trashed Scrivener and reinstalled it, but made no progresses…
The file/ import web page function doesn't work either!
Anybody has had that experience too? What to do?
In the meantime, I am working with the web page imports on my iPad, but I wish I could keep on working on my Mac.
Thanks…

User avatar
kewms
Posts: 6048
Joined: Fri Feb 02, 2007 5:22 pm
Platform: Mac

Thu Mar 28, 2019 4:55 pm Post

I would tend to blame the Mojave update, as Scrivener uses system tools to load and display web pages. Do newly created archives also fail?

Katherine
Scrivener Support Team

User avatar
AmberV
Posts: 24184
Joined: Sun Jun 18, 2006 4:30 am
Platform: Mac + Linux
Location: Ourense, Galiza
Contact:

Thu Mar 28, 2019 5:17 pm Post

A couple of things I can think to try:

  • Keep Console open when attempting to import this file, while searching for “Scrivener” in its toolbar. Report any error messages that pop up during or after the import attempt.
  • Try using another program that is capable of importing from a URL, creating a WebArchive file in doing so. There are a number of candidates with free trials you could use:


This will test third-party software in general, to see if there is a security condition that is making direct import impossible. It would also reveal whether macOS asks permission the first time you try with a particular program. Maybe that question came and went with an habitual denial click. I’m not sure where that would be undone, but generally it can be, and seeing how a second program attempts to create a .webarchive may help.
.:.
Ioa Petra'ka
“Whole sight, or all the rest is desolation.” —John Fowles

User avatar
AmberV
Posts: 24184
Joined: Sun Jun 18, 2006 4:30 am
Platform: Mac + Linux
Location: Ourense, Galiza
Contact:

Thu Mar 28, 2019 6:16 pm Post

Update: it looks like this is an easy one to reproduce, so we can at least see what is going on easily ourselves. So don’t worry about testing this one any further yourself.
.:.
Ioa Petra'ka
“Whole sight, or all the rest is desolation.” —John Fowles

ko
kopi
Posts: 3
Joined: Thu Mar 28, 2019 10:00 am
Platform: Mac + iOS

Fri Mar 29, 2019 4:29 pm Post

OK, my best wishes for the test, crossing my fingers for an easy fix!

ch
chuckreece
Posts: 1
Joined: Fri Mar 29, 2019 4:26 pm
Platform: Mac

Fri Mar 29, 2019 4:30 pm Post

Just a note the same thing going on with me. And definitely it began with Mojave update, because I was working in the same project the days before and after the update.

User avatar
CherylHart
Posts: 1
Joined: Sat Mar 30, 2019 12:11 pm
Platform: Mac

Sat Mar 30, 2019 12:18 pm Post

I'm having the same ussue--receiving the "Failed to Load Web Archive" error. I just purchased Scrivener3 yesterday and attempting to import web pages into the Research folder is the only issue I'm experiencing. (I had Scrivener 2 on a previous Mac and didn't experience any issues.)

da
danbihn
Posts: 1
Joined: Mon Apr 01, 2019 1:48 am
Platform: Mac

Mon Apr 01, 2019 2:02 am Post

Same problem on MacOS. Fortunately, the pages I saved on the Mac show up properly on the iPad version after I sync. Rendering engine weirdness.

th
thoritarian
Posts: 4
Joined: Mon Apr 01, 2019 3:01 am
Platform: Mac

Mon Apr 01, 2019 3:06 am Post

I also just bought Scrivener a few days ago and have dozens of web pages all showing this error. It was definitely the Mojave 10.14.4 update.

User avatar
AmberV
Posts: 24184
Joined: Sun Jun 18, 2006 4:30 am
Platform: Mac + Linux
Location: Ourense, Galiza
Contact:

Mon Apr 01, 2019 11:50 am Post

Thanks everyone. In case it wasn’t clear from before, we have a handle on the problem and know that it reproduces on all Macs that have had Apple’s latest update applied.

If it is at all possible, you could consider downgrading back to 10.14.3. Alternatively you can simply hit ⌃⌘O to Open in External Editor and view the file in Safari.
.:.
Ioa Petra'ka
“Whole sight, or all the rest is desolation.” —John Fowles

ko
kopi
Posts: 3
Joined: Thu Mar 28, 2019 10:00 am
Platform: Mac + iOS

Mon Apr 01, 2019 2:28 pm Post

the ⌃⌘O shortcut works well,
Thanks!

Can we soon expect an update to Scrivener that dialogs well with Mojave 10.14.4? Or is it Apple that will have to correct their OS?

wr
writerdad
Posts: 1
Joined: Wed Apr 10, 2019 5:46 pm
Platform: Mac

Wed Apr 10, 2019 5:51 pm Post

Is there a way we can get an email when this issue is fixed - ??

user name writerdad

User avatar
AmberV
Posts: 24184
Joined: Sun Jun 18, 2006 4:30 am
Platform: Mac + Linux
Location: Ourense, Galiza
Contact:

Wed Apr 10, 2019 6:13 pm Post

In your Help menu there is a “Keep Up to Date…” link for subscribing to our newsletter. That will be the closest thing to an email. We don’t always send one out for every minor update though.

A more reliable approach is to just have your software let you know when an update is available. You’ll find the settings for that in the General: Startup preference pane. If you don’t see the setting to automatically check for updates, then you probably purchased through Apple’s Mac App Store. Such software must be kept up to date through that tool, rather than individually.
.:.
Ioa Petra'ka
“Whole sight, or all the rest is desolation.” —John Fowles

User avatar
gavingough
Posts: 5
Joined: Thu Apr 18, 2019 8:13 pm
Platform: Mac
Contact:

Thu Apr 18, 2019 8:19 pm Post

I dropped by to see if there'd been any updates regarding this issue or perhaps an estimate of if/when it might be fixed?

I understand that it might take some time to remedy and if that's the case I can save research links into Evernote or similar so that the info I'm looking for is readily available. If an estimate is available, that would be helpful.

Cheers!

ag
agoldenquill
Posts: 8
Joined: Mon Jan 13, 2014 1:01 am
Platform: Mac, Win + Linux

Fri Apr 19, 2019 2:38 pm Post

I'm having this issue too -- just discovered it, after imported webpages were working perfectly before. I'm right in the middle of a huge project, so I really need this to work (as I'm sure others do, too!).

I'll make sure I'm subscribed to updates, but in the meantime I wanted to chime in and add my name to the list of those affected by this issue.

Scrivener 3 on MacBook Air running Mojave 10.14.4