Mojave / Scrivener 3.1 crash on startup

aj
ajlbc
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Thu Nov 08, 2018 6:09 pm Post

Hi,
Running Mojave 10.14.1. Scrivener just updated to 3.1. Now, on startup, it crashes immediately. I have tried rebooting, starting with the "Shift" key depressed, cleaning out caches -- nothing doing.
Happy to send log files if that helps.
Thank you.
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Screen Shot 2018-11-08 at 10.06.28 AM.png
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aj
ajlbc
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Platform: Mac

Thu Nov 08, 2018 6:25 pm Post

Hello,
I got Scrivener to launch by deleting (well, renaming) the com.literatureandlatte.scrivener3.plist. Preferences of course were reset -- but Scrivener does launch.
Curious.
Thanks,
A.

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KB
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Thu Nov 08, 2018 6:28 pm Post

That's very annoying; I thought I had fixed that crash. I don't suppose you still have the com.literatureandlatte.scrivener3.plist in your Trash, do you? If so, could you please paste it to your reply or email it to us?
Thanks,
Keith
"You can't waltz in here, use my toaster, and start spouting universal truths without qualification."

po
pomme4mois
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Thu Nov 08, 2018 6:40 pm Post

Same crash problem here. Running Mojave 10.14. Deleted the plist file as AJ suggested and Scrivener 3.1 now appears to work fine.

Keith.: I made a duplicate of the plist before trashing the prior version of it. It is attached.
Attachments
com.literatureandlatte.scrivener3 copy.plist.zip
(10.01 KiB) Downloaded 124 times

he
heidicullinan
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Joined: Thu May 17, 2007 2:08 am

Thu Nov 08, 2018 6:43 pm Post

I'm having the same trouble. I was in the middle of working, and now I can't work at all. I even redownloaded the software and I can't get anything to work at all now.

he
heidicullinan
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Thu Nov 08, 2018 6:44 pm Post

I don't have any idea how to delete a plist so I'm just screwed

aj
ajlbc
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Thu Nov 08, 2018 6:44 pm Post

Happy to supply the old plist file. I've emailed it to you at mac.support@literatureandlatte.com.

Ah
Ahab
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Thu Nov 08, 2018 6:46 pm Post

Scrivener 3.1 appears to be working fine for me in High Sierra. Still waiting for Apple to swat some of the more egregious bugs in Mojave.

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AmberV
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Thu Nov 08, 2018 6:54 pm Post

We have a full set of instructions for resetting your preferences, in the knowledge base.

Note that where the instructions mentioned preserving your settings to a file, you can still do so by using the older version of Scrivener, which you can download from here. Once you reset your settings and launch 3.1, you should be able to apply your settings using the Manage button in the preferences pane.
.:.
Ioa Petra'ka
“Whole sight, or all the rest is desolation.” —John Fowles

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KB
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Thu Nov 08, 2018 6:55 pm Post

Anyone affected by this bug, please try re-downloading Scrivener from our website and re-installing - I have just uploaded 3.1.0.1 which I hope fixes this. Please let me know if it works. My sincere apologies that this slipped through the cracks.
"You can't waltz in here, use my toaster, and start spouting universal truths without qualification."

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AmberV
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Thu Nov 08, 2018 6:57 pm Post

Even better; thanks Keith!
.:.
Ioa Petra'ka
“Whole sight, or all the rest is desolation.” —John Fowles

aj
ajlbc
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Fri Nov 09, 2018 12:45 am Post

Thanks for the very quick fix. Impressive response!

Ch
Christine S.
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Fri Nov 09, 2018 7:44 am Post

I just updated from Apple's app store, and the problem occurs with that version.

- Should I wait until the app store version is fixed?

Thank you,
Christine

St
Stephen484
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Fri Nov 09, 2018 8:16 am Post

I have also updated from App store. Scrivener still crashes. Advice please.

Jo
JoRo
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Fri Nov 09, 2018 8:27 am Post

Christine S. wrote:I just updated from Apple's app store, and the problem occurs with that version.

- Should I wait until the app store version is fixed?


Stephen484 wrote:I have also updated from App store. Scrivener still crashes. Advice please.


Upgrade by downloading 3.1.01 from here:

https://www.literatureandlatte.com/scri ... s?os=macOS

As the developer says, if you have run the App Store version on your Mac at some point, the direct download from L&L will instal and run unhindered.

viewtopic.php?p=277986#p277986

Slàinte mhòr.