Can I use serial key number of Scrivener 3.0 (Mac) to register for Scrivener 2.9 (Mac)?

lx
lxxgadfly
Posts: 7
Joined: Thu Jan 11, 2018 7:58 am
Platform: Mac + Windows

Fri Jan 12, 2018 7:47 am Post

When I downloaded the Scrivener 2.9 for mac and entered the serial number I bought for Scrivener 3.0. It said 'unknown activation error. Product activation for Scrivener failed with error:-2003'. Anyone knows why cannot? As I wanna use Scrivener both in my Windows and Mac systems, I was told Scrivener 2.9 (Mac) can be opened by Scrivener 1.9.7 (Windows system).

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Bridey
Posts: 390
Joined: Wed Nov 22, 2017 2:24 pm
Platform: Mac

Fri Jan 12, 2018 7:58 am Post

[EDITED because I believe I misunderstood the OP's post on first reading]

Do you already have Scrivener for Windows, but you're unable to install Scrivener for Mac 2.9 on your Mac? As you say, Scrivener 3's serial number should validate Scrivener 2.9. Are you copying and pasting the registration details? Have you tried typing the details instead?

Scrivener 2.9 should work on your Mac for 30 days in trial mode while the issue is sorted out.

You can contact the sales team on sales@literatureandlatte.com
Last edited by Bridey on Fri Jan 12, 2018 8:11 am, edited 2 times in total.

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lunk
Posts: 3610
Joined: Wed Aug 21, 2013 4:24 pm
Platform: Mac + iOS
Location: Sweden 64° N

Fri Jan 12, 2018 8:06 am Post

I would try the two obvious initial remedies:
1. Re-start the Mac and try again.
2. Delete and re-install the 2.9 Mac version and try again.

Also, are you sure you entered the Mac v3 license number, not the Windows version’s?
I am a user, writing non-fiction and science, using:
* Mac Scrivener 3 on a Macbook 12”, MacBook Pro 13”, and iMac 27”, all running the latest MacOS
* iOS Scrivener 1 on an iPhone 8, iPad Air 9.7”, and iPad Pro 12.9”, all running the latest iOS

lx
lxxgadfly
Posts: 7
Joined: Thu Jan 11, 2018 7:58 am
Platform: Mac + Windows

Fri Jan 12, 2018 8:44 am Post

Thanks for all your replies. I figured it out! First uninstall my Scrivener 3 for mac and then Scrivener 2.9 registration was successful. Stupid me!!!!

lunk wrote:I would try the two obvious initial remedies:
1. Re-start the Mac and try again.
2. Delete and re-install the 2.9 Mac version and try again.

Also, are you sure you entered the Mac v3 license number, not the Windows version’s?