All research is GONE

na
nadinbrzezinski
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Mon Dec 11, 2017 3:11 pm Post

and no I am not kidding, Three years of research links and documents are gone now, from all versions of the file. This is what I consider a very serious problem

Fixes?

In fact, all is gone, except the two RTF files done in Scriv 3, maybe.

:oops: :evil:

(And my backing on other areas of the drive saved me, I do have a backup of the backup, but working across devices is not going to happen until you fix this little issue)
The past if prologue...

mi
mitchellm
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Mon Dec 11, 2017 3:18 pm Post

Do you have any backups you can use? TimeMachine? Super Duper?

Do you have any archives you can use? (e.g. I title my projecst something like this MyProject-2017-12). If you have archived by month then go back to an earlier version?

Have you checked the trash? Perhaps you unintentionally put there. Nothing gets auto-trashed.

Another alternative: duplicate your most recent project. On the duplicated project right-click (or control-click). Choose Show Package Contents. Then see if there is anything in the folder named Files.

I've never heard of something like this happening so it's very strange. Hopefully the support at L&L can help you even mnore than me!

mi
mitchellm
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Mon Dec 11, 2017 3:45 pm Post

I'm not sure what you mean by:

And my backing on other areas of the drive saved me, I do have a backup of the backup, but working across devices is not going to happen until you fix this little issue


How are you working across devices? Dropbox? Something else?

For example, with Dropbox it is **essential** that you let all Dropbox sync finalize before closing down one computer. Otherwise exactly what happened to you can happen. But that's not a Scrivener issue, that's a "knowing how to use Dropbox" issue.

At any rate it's important to be specific about what happened. Otherwise we're just guessing.

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kewms
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Mon Dec 11, 2017 4:44 pm Post

nadinbrzezinski wrote:(And my backing on other areas of the drive saved me, I do have a backup of the backup, but working across devices is not going to happen until you fix this little issue)


This is *why* we encourage people to have backups. There are a number of things that might have happened that have nothing to do with Scrivener.

What devices are you working between, and what service are you using to connect them?

Are the versions of the project on those other devices current?

Do other users have access to any of those other devices?

Katherine
Scrivener Support Team

Ma
Maelduin
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Tue Dec 12, 2017 10:33 am Post

I don't know if this is still the case, but when I started using Scrivener there was a warning that you shouldn't have a project open on more than one device at a time.

So (in those days anyway) you shouldn't have The Novel open on both your MacBook and your iPad at the same time, because if you made changes on one it would make them on both. Or so I understood it.

This so terrified me that I only use Pages to write on my iPad, I never use Scrivener on anything but my MacBook. And I don't open Scrivener on old computers for fear of opening an old version of a project and having it overwrite a newer one with a version lacking many years of research.

Could I suggest that (after quitting Scrivener on all devices) you go back a month in Time Machine, download the month-old version of the project, rename it with a different name ("October 2017 Version of The Novel", for instance) and then open that differently named project and see if it has your research (at least up to a month ago)?

Note: I'm just an ordinary user, I don't work for Literature and Latte and my suggestion is only that of a user, not of an expert. You may wish for Keithven or one of the other programmers to comment on it.

The very best of luck with this. My heart aches for you!
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AmberV
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Tue Dec 12, 2017 12:06 pm Post

Maelduin wrote:I don’t know if this is still the case, but when I started using Scrivener there was a warning that you shouldn’t have a project open on more than one device at a time.

That is still the case for opening the project on two different devices of the same type. You shouldn’t ever open a project on two different Macs, or a PC and a Mac at the same time. Likewise you shouldn’t ever open a project on two different iOS devices at the same time. You will still get warnings if you try to do that.

But, as for opening on iOS and the Mac—that’s fine. The sync system was designed from the ground up to make that possible and safe to do. All of the normal caveats apply, of making sure the open project is properly uploaded before syncing the device. Physics still matter—but there is no need to worry excessively over closing your project before switching to iOS in general.

Not that caution is a bad thing! I’m much of the same sort in that I don’t use sync for much of anything—even when I use manual sync technology where I have to click a button for it to happen I feel uncomfortable with it—let alone the fancy automatic two-way Internet-based stuff people like these days. I prefer copying the whole project around—even with iOS.
.:.
Ioa Petra'ka
“Whole sight, or all the rest is desolation.” —John Fowles

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derick
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Tue Dec 12, 2017 3:21 pm Post

It worked for Sir Edmund Leach

https://www.timeshighereducation.com/bo ... 94.article

‘Edmund Leach had spent the war among the Kachin, after a year of orthodox fieldwork there, although all his original fieldnotes, photographs and draft thesis were lost "as the result of enemy action"’

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nadinbrzezinski
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Tue Dec 12, 2017 8:59 pm Post

I use IOS on both phone 6S, amd an IPad Pro and always close in between devices.

The service is Dropbox.

I guess will have to move material (Lots of Research) to notebooks.
The past if prologue...

Ma
Maelduin
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Tue Dec 12, 2017 9:26 pm Post

What was your lost research on? A Mac or one of the iOS devices? And I'm not clear - do you have a backup?

I'm a hewer for backing up - I have a big bruiser of a backup disk, very tough, that I keep at home, and another that I keep in a friend's house, to be sure to be sure. There are also various older backup drives from earlier machines. I got a scare a few months ago when I discovered two backup discs to be unreadable; luckily one had a Firewire option and I was able to transfer its contents to a different drive using Firewire; the other was a goner.
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derick
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Tue Dec 12, 2017 9:45 pm Post

If you look on the Dropbox website and view the package contents then view deleted files / earlier versions, were the files there?

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nadinbrzezinski
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Tue Dec 12, 2017 9:53 pm Post

I keep a backup for a good reason. And nope, all the material is gone in the file that went back and forth. No problem. Made a backup of the backup... and looking into importing all that to Evernote, notebooks, any system that I can keep the research nice and snug. Hell, I might just copy the whole thing to Google Docs online. That way I can do my writing in an application where this has never, ever happened, with research in another application that has not had this issue

Once this issue is solved... I will look back at Scrivener.

Thankfully I am anal about keeping backups of backups.
The past if prologue...

de
derick
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Tue Dec 12, 2017 10:09 pm Post

Right, of course you should and did have backups. But for forensic purposes of actually figuring out what happened here, it would be useful to know when the last version on Dropbox was that had the research files in it, and what was done with the file between that version and the version with everything missing.

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kewms
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Wed Dec 13, 2017 1:49 am Post

nadinbrzezinski wrote:I keep a backup for a good reason. And nope, all the material is gone in the file that went back and forth. No problem. Made a backup of the backup... and looking into importing all that to Evernote, notebooks, any system that I can keep the research nice and snug. Hell, I might just copy the whole thing to Google Docs online. That way I can do my writing in an application where this has never, ever happened, with research in another application that has not had this issue


Sorry, but there is no such application.

Katherine
Scrivener Support Team

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nontroppo
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Wed Dec 13, 2017 2:06 am Post

Hm, if you think Google Docs or Evernote is the answer, good luck!!! Scrivener's doc format is a simple folder, which is highly robust. You seem to assume Scrivener was to blame without any evidence to support this assertion, but it is more likely some other software on your system, or a macOS bug, or some other factor is to blame. You didn't check your Dropbox history so can't really know what caused your issue, but the large number of us who use Scrivener daily for years to store all our research / docs and projects attest to its robustness.

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Maelduin
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Mon Dec 18, 2017 6:59 pm Post

I mmmmayyyy have a solution. I just opened a project which contains (or so I hoped) all the notes etc from previous courses I'd run over the past few years.

To my grieved surprise, the Binder was empty, and all that the project appeared to contain was one short story.

But when I searched for a specific word, one of the documents appeared in the Binder, and then the others followed.

Perhaps this might work for you too?
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