lunk wrote:That’s not at all my experience. I have gotten quick replies to my questions and even got help to create an Apple script for exporting annotations with complete reference.
Perhaps I'm a difficult customer then (quite likely). I had half a dozen unresolved tickets in Papers, before ReadCube replaced the support system. I agree that support was responsive to queries, I just got the impression they were struggling to keep up with demand and things fell through the cracks.