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My Serial Number Name is '? ?', I can't register!!HELP!

Posted: Wed Oct 19, 2016 9:13 am
by pxseven
Scrivener Mac/Windows Bundle (SKU00000000000) (Platform_Independent)
Scrivener 2 for Mac OS X (Regular Licence) (SKU00000000000)
Registration Information:
Serial Number Name: ? ? <- :?:
Serial Number: XXXXXXXXX-XXXX-XXXX-XXXX-XXXX-XXXX
We hope you enjoy using Scrivener. The registration details above allow you to unlock the trial version of Scrivener so that it becomes the full version.

Re: My Serial Number Name is '? ?', I can't register!!HELP!

Posted: Wed Oct 19, 2016 9:37 am
by Siren
Please send us an email at sales@literatureandlatte.com so that we can get this resolved for you.

All the best,
Astrid

Re: My Serial Number Name is '? ?', I can't register!!HELP!

Posted: Thu Oct 20, 2016 5:20 am
by pxseven
I have sent 5 emails, only reply 1 , and sent again invoice.pdf to me, and did not solve the problem

[image removed by moderator, as it contains personal data]

like this:

[image removed by moderator, as it contains personal data]

and:

Image

Re: My Serial Number Name is '? ?', I can't register!!HELP!

Posted: Thu Oct 20, 2016 2:28 pm
by Siren
Hi pxseven,

I'm afraid we have not received your messages -- there are no messages associated with your email address in our support system.

However, the screenshots that you posted on this forum contain sufficient data for me to track down your licence on our system. I will send you a message now, by private email. I have removed these screenshots from your post here, to protect your personal data.

All the best,
Astrid

Re: My Serial Number Name is '? ?', I can't register!!HELP!

Posted: Sun Dec 16, 2018 4:51 am
by Johoshua
hi, i got the same issue and send few emails to sales@literatureandlatte.com, but still no reply yet.

Re: My Serial Number Name is '? ?', I can't register!!HELP!

Posted: Tue Dec 18, 2018 7:09 am
by Siren
Hi Johoshua,

We have sent three separate replies to your messages. Please check your spam folder.

All the best,
Astrid