My Serial Number Name is '? ?', I can't register!!HELP!

px
pxseven
Posts: 2
Joined: Wed Oct 19, 2016 9:02 am
Platform: Mac + Windows

Wed Oct 19, 2016 9:13 am Post

Scrivener Mac/Windows Bundle (SKU00000000000) (Platform_Independent)
Scrivener 2 for Mac OS X (Regular Licence) (SKU00000000000)
Registration Information:
Serial Number Name: ? ? <- :?:
Serial Number: XXXXXXXXX-XXXX-XXXX-XXXX-XXXX-XXXX
We hope you enjoy using Scrivener. The registration details above allow you to unlock the trial version of Scrivener so that it becomes the full version.

User avatar
Siren
Posts: 752
Joined: Mon Mar 12, 2007 11:29 am
Platform: Mac + iOS
Location: U.K.

Wed Oct 19, 2016 9:37 am Post

Please send us an email at sales@literatureandlatte.com so that we can get this resolved for you.

All the best,
Astrid
Literature & Latte support team

px
pxseven
Posts: 2
Joined: Wed Oct 19, 2016 9:02 am
Platform: Mac + Windows

Thu Oct 20, 2016 5:20 am Post

I have sent 5 emails, only reply 1 , and sent again invoice.pdf to me, and did not solve the problem

[image removed by moderator, as it contains personal data]

like this:

[image removed by moderator, as it contains personal data]

and:

Image

User avatar
Siren
Posts: 752
Joined: Mon Mar 12, 2007 11:29 am
Platform: Mac + iOS
Location: U.K.

Thu Oct 20, 2016 2:28 pm Post

Hi pxseven,

I'm afraid we have not received your messages -- there are no messages associated with your email address in our support system.

However, the screenshots that you posted on this forum contain sufficient data for me to track down your licence on our system. I will send you a message now, by private email. I have removed these screenshots from your post here, to protect your personal data.

All the best,
Astrid
Literature & Latte support team

Jo
Johoshua
Posts: 9
Joined: Sun Dec 16, 2018 4:50 am
Platform: Mac

Sun Dec 16, 2018 4:51 am Post

hi, i got the same issue and send few emails to sales@literatureandlatte.com, but still no reply yet.

User avatar
Siren
Posts: 752
Joined: Mon Mar 12, 2007 11:29 am
Platform: Mac + iOS
Location: U.K.

Tue Dec 18, 2018 7:09 am Post

Hi Johoshua,

We have sent three separate replies to your messages. Please check your spam folder.

All the best,
Astrid
Literature & Latte support team