MAS to Direct Sale Not Recognised

Ma
Mac
Posts: 86
Joined: Tue Jun 19, 2012 11:28 am
Platform: Mac + iOS

Fri Jul 15, 2016 10:11 pm Post

macOS 10.7.5

Scrivener purchased from Mac App Store.

Now upgrading to 2.8.

Trying http://scrivener.tenderapp.com/help/kb/ ... e-customer Installing the Direct-Sale Version as a Mac App Store Customer, but DSV only being seen as trial software and isn't being picked up by MAS registration.

Not possible to migrate from MAS to DSV with 2.8?

User avatar
kewms
Posts: 6240
Joined: Fri Feb 02, 2007 5:22 pm
Platform: Mac

Sat Jul 16, 2016 12:42 am Post

If you want to switch to the direct sale version, your best choice is to upgrade via the App Store, then switch the upgraded version over.

If you're still not successful, please email our support address with a copy of your App Store receipt.

Katherine
Scrivener Support Team

Ma
Mac
Posts: 86
Joined: Tue Jun 19, 2012 11:28 am
Platform: Mac + iOS

Sat Jul 16, 2016 6:20 am Post

kewms wrote:If you want to switch to the direct sale version, your best choice is to upgrade via the App Store, then switch the upgraded version over.

If you're still not successful, please email our support address with a copy of your App Store receipt.

Katherine


Thank you.

Deleted Scrivener entirely. Downloaded 2.8 from the MAS and ran it. Downloaded the DSV of 2.8, but it says it is a trial version only.

Will dig out the MAS receipt as you suggest.

Mac

Ma
Mac
Posts: 86
Joined: Tue Jun 19, 2012 11:28 am
Platform: Mac + iOS

Sat Jul 16, 2016 8:52 am Post

I removed Scrivener from my Mac using App Cleaner from FreeMacSoft, reinstalled the MAS version, and then reinstalled the DSV. Everything is working fine now.

Thanks

Mac