Scrivener crashing on Macbook Air but not MacMini

le
leeC
Posts: 4
Joined: Mon Oct 13, 2008 2:10 pm

Fri Jan 22, 2016 4:21 pm Post

I have an odd problem. For the past couple years I've been using Dropbox to store/sync my files. Sometimes I'm working from my desktop machine (MacMini) and sometimes when traveling (which is often) from my Macbook Air. I keep both consistently updated with the latest OS X system software and Scrivener software. I haven't had any problems. Suddenly in the last few weeks, Scrivener crashes every time I try to open a file on my Macbook Air, but has no problem opening the same file on my MacMini. I even tried making a copy of a file from dropbox and dragging it to my MacBook Air desktop to get it out of dropbox, and it still crashed. I've tried several different files to see if it was a particular file, but they all crashed on startup. Finally, I opened Scrivener on the MacBook Air and tried opening the tutorial files (short story, essay) and they opened just fine: no crash. Any ideas? Help!?!?! I'm traveling with my laptop the next few days and can't get any work done. Thanks.

User avatar
Siren
Posts: 759
Joined: Mon Mar 12, 2007 11:29 am
Platform: Mac + iOS
Location: U.K.

Fri Jan 22, 2016 4:47 pm Post

Hi LeeC,

Just to let you know that I have replied to the email that you have sent to our support address.

All the best,
Astrid
Literature & Latte support team

La
LaurinW
Posts: 1
Joined: Fri Jan 29, 2016 2:13 am
Platform: Mac

Fri Jan 29, 2016 2:19 am Post

Could you post the solution to this problem or let me know what it is, too? I'm having this issue on my Air, but it's also crashing on my iMac. I was fine Tuesday. Not fine today. Arg!

nw
nwlogan
Posts: 2
Joined: Mon Feb 01, 2016 5:07 pm
Platform: Mac

Mon Feb 01, 2016 5:08 pm Post

Yes, please post solution. I am having a similar problem.
The Air also says Scrivener is open on another machine when it is not.
Thanks.

User avatar
kewms
Posts: 6429
Joined: Fri Feb 02, 2007 5:22 pm
Platform: Mac

Mon Feb 01, 2016 5:25 pm Post

Without knowing what the crash report says, it's impossible to suggest a universal solution.

There are two known El Capitan-related crashes. Details can be found here:
http://scrivener.tenderapp.com/help/kb/ ... -os-x-1011

and here:
http://scrivener.tenderapp.com/help/kb/ ... ll-screen-

If neither of those helps, sending an email to the support address is probably your best bet.

The message that the project is open can appear if the project wasn't closed cleanly -- as in a crash -- and didn't clear the "I'm open" lock file. If you're sure that the project is not open elsewhere, it can be ignored safely.

Katherine
Scrivener Support Team

nw
nwlogan
Posts: 2
Joined: Mon Feb 01, 2016 5:07 pm
Platform: Mac

Mon Feb 01, 2016 5:38 pm Post

Thanks, I just sent an email with the crash report.