Sat Mar 02, 2013 4:44 pm Post
Sat Mar 02, 2013 5:11 pm Post
Sat Mar 02, 2013 5:12 pm Post
aeratcliffe wrote:I assume I experienced the problem (although I did not note the error number). But, it is leading me through a 213 step process to delete the file EWSMac.framework. Something sounds wrong here. Comments?
Sun Mar 03, 2013 6:30 am Post
Thu Mar 21, 2013 10:20 pm Post
KB wrote:Right, to anyone who is still having this problem, please try re-downloading and re-installing Scrivener from our web page:
This version now checks for any permissions issues in your ~/Library folder and attempts to fix them if it comes across them. It will also walk you through deleting any files or fixing permissions if it is unable to do this automatically.
kb wrote:The instructions are spread out across three pages because each deals with different issues. Users only need to go through every page in situations where things go really wrong - and as I say, it sounds as though you were particularly unlucky, as your computer's issues were so bad that it wouldn't even let you delete a file.
kb wrote:Given the level of frustration and, in some cases, hostility, that these errors have generated, I would like to reiterate here that the issue is caused by permissions issues on users' computers conflicting with the update to the third-party frameworks we use for checking registration and activation, and that this is not something malicious or incompetent on our part, as some seem to assume.
Thu Mar 21, 2013 11:16 pm Post
I have high regards for this software and it is frustrating to see the dev and assistants dodge bullets by claiming it's a problem on users' machines when obviously it is a problem with the software not being able to update itself.
Fri Mar 22, 2013 10:28 pm Post
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