eSellerate install failed with error: -2003

ro
rossignol
Posts: 14
Joined: Wed Mar 05, 2008 12:51 am
Platform: Mac
Location: South Carolina, US
Contact:

Thu Feb 28, 2013 8:25 pm Post

I've used Scrivener for years—starting when it was called Scrivener Gold—and have found it to be incredibly problem-free. I've never had a problem. However, I just updated to 2.4 today and got the "eSellerate install failed with error: -2003" message. Apparently this problem has a history as I found a support article for it and dutifully got rid of the EWSMac.framework file from both libraries and the MindVision folder as suggested.

I re-installed Scrivener and I'm getting the same error. I thought I'd post here before bothering support in case there's something I've missed.

Anyone know what the next step might be in resolving this?

Christopher

ja
jalbek
Posts: 1
Joined: Thu Feb 28, 2013 9:56 pm
Platform: Mac

Thu Feb 28, 2013 10:01 pm Post

Yep. I'm in the same boat. Scrivener ran the 2.4 update this afternoon and now I'm locked out of my registration. I ran through the "eSellerate install failed with error: -2003" tutorial - twice. But unlike rossignol I didn't have EWSMac.framework files in either folder so I'm not sure what the hangup is. It must be something different than the historical problem. Please fix me. I have writing to do!

Kirk

Ah
Ahab
Posts: 779
Joined: Sun Oct 01, 2006 8:00 pm
Location: Maine

Thu Feb 28, 2013 10:11 pm Post

Same boat, with a difference. Got the eSellerate error, followed the procedures in the trouble-shooting instructions (though finding EWSMac.framework was a bit of a sleuth, as it turned out to be not a file but a folder), and reinstalled. Opened without a hitch, recognized my user name and all that, and I was able to reopen a project, insert an anxious author's burning changes into a manuscript and export in Word to a calendar-eyeing production department.

So far so good. But there does seem to be something hinkey about this update, with two (so far) landing in the heart of darkness and me, so far, finding a clean, well-lighted place.

User avatar
KB
Site Admin
Posts: 20920
Joined: Tue Jun 13, 2006 11:23 pm
Platform: Mac
Location: Truro, Cornwall
Contact:

Thu Feb 28, 2013 11:18 pm Post

There's nothing hinky about the update, but it does include updated eSellerate files for registration that have to be installed on your machine. This error occurs when you have permissions problems on your machine. It is annoying, definitely, but unfortunately it's out of our hands since the issue is with users' machines. If you follow the instructions, it should be resolved (the EWSMac.framework is definitely on your machine else Scrivener never would have been able to run). If you follow the instructions and still have issues, please try everything on this page:

http://scrivener.tenderapp.com/help/kb/ ... read-first

And then:

https://scrivener.tenderapp.com/help/kb ... all-failed
"You can't waltz in here, use my toaster, and start spouting universal truths without qualification."

ro
rossignol
Posts: 14
Joined: Wed Mar 05, 2008 12:51 am
Platform: Mac
Location: South Carolina, US
Contact:

Fri Mar 01, 2013 12:23 am Post

Okay, I've fixed it on one machine (my office iMac). The EWSMac.framework folder was actually in Me/Library/Application Support/eSellerate/[some numbered folder]/EWSMac.framework. I must have missed it the first time. I'm hoping the same will work for my MBP when I get home.

Pe
Penner
Posts: 12
Joined: Sat May 16, 2009 10:23 pm
Platform: Mac
Location: Pacific Northwest

Fri Mar 01, 2013 2:35 am Post

This means that the directions are incorrect. They should specify the eSellerate folder in Application Support Folder rather than the other one specified. Or is it both?

Unfortunately, this update and the fiasco with it comes at time when I am trying to meet a deadline for the number of words written in one month. Not good.

I am not happy with this at all. I never had a problem with any updates and have loved my Scrivener, that is until this update.

This is NOT an issue with my computer but an issue with eSellerate and their system. They need to correct the problem.

My permissions are repaired. I have followed all of the instructions. I even ran DiskWarrior about three days ago. So that means this is NOT my issue or my problem. I even got rid of the file under the Application Support Folder and still I receive this error. :twisted: :evil: :cry:

wf
wfstratton
Posts: 9
Joined: Tue Feb 19, 2013 11:48 pm
Platform: Mac
Location: Port Orchard, Washington (The Great Northwest)

Fri Mar 01, 2013 2:50 am Post

I had this same error and if you follow the instructions it will resolve the issue. I had to do it twice because I had a backup disk attached and forgot about the additional file. If you use something like "EasyFind" and look for all EWSMAC.Framework files, it makes life easier.
Just make sure Scrivener is not installed, delete the EWSMac.Framework files, reinstall and Voilà!
Last edited by wfstratton on Fri Mar 01, 2013 3:48 am, edited 3 times in total.

wf
wfstratton
Posts: 9
Joined: Tue Feb 19, 2013 11:48 pm
Platform: Mac
Location: Port Orchard, Washington (The Great Northwest)

Fri Mar 01, 2013 2:57 am Post

Sorry, I should have been more specific about the search. I used "EasyFind" from DevonThink Technologies. Available as a download from them or at the App Store -- it is free. A great search app that will really make life easier.

P.S. I am in no way connected to DevonThink. I am a 75 year old fan of technology and "writer in progress" who appreciates great software--like Scrivener and Scapple!
Last edited by wfstratton on Fri Mar 01, 2013 3:46 am, edited 1 time in total.

Pe
Penner
Posts: 12
Joined: Sat May 16, 2009 10:23 pm
Platform: Mac
Location: Pacific Northwest

Fri Mar 01, 2013 2:58 am Post

Well, that is not true for me. I followed the instructions and did it twice. No luck. I even went to the eSellerate site to see if there was a solution there. No such luck.

I opted to go back in the Time Machine before the update. I guess I will never be able to update my Scrivener again due to eSellerate's issue.

And I might have to find other writing software. This update has been a huge disappointment.

wf
wfstratton
Posts: 9
Joined: Tue Feb 19, 2013 11:48 pm
Platform: Mac
Location: Port Orchard, Washington (The Great Northwest)

Fri Mar 01, 2013 2:59 am Post

Whoops, "EvenThink" should be "DevonThink" (Well I told you my age.....)
Last edited by wfstratton on Fri Mar 01, 2013 3:45 am, edited 1 time in total.

wf
wfstratton
Posts: 9
Joined: Tue Feb 19, 2013 11:48 pm
Platform: Mac
Location: Port Orchard, Washington (The Great Northwest)

Fri Mar 01, 2013 3:13 am Post

Repairing permissions using Disk Utilities is not going to fix it. Deleting ALL EWSMAC.Framework files is the only way to fix it. If you set "EasyFind" to look for EWSMAC (showing invisible files) and "Files only" "all words" "ignore case" it will find all instances of those files. Delete them, Remove them from your trash and reinstall. Be sure no copy of Scrivener is present and your trash is empty.
:D

Pe
Penner
Posts: 12
Joined: Sat May 16, 2009 10:23 pm
Platform: Mac
Location: Pacific Northwest

Fri Mar 01, 2013 3:48 am Post

wfstratton wrote:Repairing permissions using Disk Utilities is not going to fix it. Deleting ALL EWSMAC.Framework files is the only way to fix it. If you set "EasyFind" to look for EWSMAC (showing invisible files) and "Files only" "all words" "ignore case" it will find all instances of those files. Delete them, Remove them from your trash and reinstall. Be sure no copy of Scrivener is present and your trash is empty.
:D


All of those files have been deleted. Done.

Trash empty. Done.

Getting into Scrivener. No deal.

I fail to understand why this update is not available in the App Store. It would solve many problems. Version 2.3.1 is available in the App Store.

wf
wfstratton
Posts: 9
Joined: Tue Feb 19, 2013 11:48 pm
Platform: Mac
Location: Port Orchard, Washington (The Great Northwest)

Fri Mar 01, 2013 3:55 am Post

To be sure I understand:
1. You uninstalled Scrivener and emptied your trash; then,
2. You found and deleted all instances of "EWSMAC.framework; then,
3. You emptied your trash; then,
4. You reinstalled the updated version of Scrivener which you download from Literature and Latte website http://literatureandlatte.com/scrivener.php ; and,
5. Opened and got the same error?

P.S. If you bought it at the App store, it will not work. You will need to wait for the upgrade from the store.
I think you can run it for 18 days as a trial?

User avatar
AmberV
Posts: 24546
Joined: Sun Jun 18, 2006 4:30 am
Platform: Mac + Linux
Location: Ourense, Galiza
Contact:

Fri Mar 01, 2013 4:28 am Post

Penner wrote:__________________________________________________________________________________________
I fail to understand why this update is not available in the App Store. It would solve many problems. Version 2.3.1 is available in the App Store.


We have no control over when Apple approves software updates on their store. The best we can do is give them the update and then wait, and often they’ll come back and say this or that widget isn’t right and it has to be fixed, uploaded again, and it starts all over. We used to do all of this behind the scenes and everyone would have to sit on the older version even though we had the direct-sale one ready to roll. But we’ve taken a policy of uploading both at the same time. This works in favour of everyone, in the end. The people who purchased the MAS version aren’t getting the update any slower than they would have otherwise, and meanwhile everyone else can start using the new version that is already available. This means more people can help sort out any early bugs that missed QA, which improves the quality of the MAS version once it goes live (important, since rapid fixes to problems are next to impossible).

If you have run through all of the troubleshooting steps and nothing is working for you, then please contact eSellerate’s support, or if you would rather you can contact us and we’ll set up a ticket for you (but the former will be faster, naturally).
.:.
Ioa Petra'ka
“Whole sight, or all the rest is desolation.” —John Fowles

Ae
Aeolus
Posts: 52
Joined: Mon Mar 29, 2010 6:34 pm
Platform: Mac
Location: Bellingham, Washington

Fri Mar 01, 2013 7:37 am Post

KB wrote:There's nothing hinky about the update, but it does include updated eSellerate files for registration that have to be installed on your machine. This error occurs when you have permissions problems on your machine. It is annoying, definitely, but unfortunately it's out of our hands since the issue is with users' machines. If you follow the instructions, it should be resolved (the EWSMac.framework is definitely on your machine else Scrivener never would have been able to run). If you follow the instructions and still have issues, please try everything on this page:

http://scrivener.tenderapp.com/help/kb/ ... read-first

And then:

https://scrivener.tenderapp.com/help/kb ... all-failed


I got the error but followed the instructions and it was fixed in under 5min. The link to the instructions from the error message was VERY helpful. Had you gotten a lot of those issues when beta testing and prepared accordingly, or is it an old issue you've been prepared for for some time now? It's kinda strange that I had a permissions problem considering I fairly recently ran a permissions check on my machine and fixed everything there was. Oh, well.

Either way, thanks Scrivteam for the streamlined help with the error!
MacBook Pro 6,2 8GB RAM
iPad Gen. 4 32GB
iPhone 6+ 64GB