Am I prepared to be treated like this by a company? Again, "no". I've never been a big Steve Jobs fan. And I hate the Scientology-esque-ness of the Apple Store in Regent Street. Hell, I think Apple's attitude stinks so much that my complaints led to my partner writing a four-page spread on how Apple was losing its cool for the Independent earlier in the year. But OS X... OS X is what keeps me here. What are the alternatives? Who can go back to Windows after using OS X? Not me. It is by far the best OS out there. And now I have spent two years of my life developing Scrivener for it. So Apple have me over a barrel.
And is this how Apple are going to treat me in return? I thought Apple had fostered a reputation for caring about their customers... For being different from those other faceless corporations. Pah.
So right now I am in a _low_ place when it comes to Apple, and I can't face any Scrivener development this evening. And dang, we don't even have any alcohol in the house.
Sorry, just had to vent.
I reposted my issues on the Apple support forums here:
http://discussions.apple.com/thread.jsp ... dID=666533
I tried to ensure that there was nothing there that could possible give rise to it being deleted, but I am prepared to bet that it will be gone within the hour. Apple hate anybody saying anything bad about them and seem to be advocates of censorship. So, for the sake of posterity (or something), I have pasted my complaints below.
I am having serious problems with my MacBook and right now I am losing faith in Apple, frankly. I am not a troll, and I recently posted a very reasonable post asking for advice which was deleted by the admins without any explanation. What really angers me is that I develop software for this platform, and I have a best-selling novellist calling my application "the biggest advance in writing software since the word processor". Despite this, when I post my grievances (in a very reasonable and calm way) and ask for advice here, my post is deleted.
I bought a MacBook when they first came out. Whithin three weeks, it suffered from discolouration, so I phoned AppleCare and the very helpful folks there agreed to take it in for repair. So, it went in, and three days later (great!), I received it back. Whilst it was in for repair, the engineers also replaced the hard drive, as apparently during their standard tests it was revealed that the one that came with the machine was about to fail - even though it was only two weeks old. I was also disappointed to see that the engineers had chipped the polycarbonate whilst replacing the top-casing and that they had failed to replace the screen bezel, which was also discolouring. On top of this, the new top-casing wasn't fitted properly. Still, I decided to see how things went, as I did not want to be without my computer again.
Three weeks later, my machine was discoloured again, so I phoned AppleCare again. Again, they took it in and I was without my machine for nearly two weeks this time. When I got it back, they had replaced the top-casing (again), the screen bezel and the polycarbonate bottom casing. It looked brand new, so I was happy.
Happy for three weeks, that is. After that, the discolouration returned. Am I the only one who has suffered discolouration repeatedly? Is this still an issue for anyone else? Or have I just been particularly unlucky? I wash my hands, and I don't see that it can be some weird Ph problem, given that my 3-year-old white iBook has no such problems.
Anyway, after two "repairs" with no resolution, I decided to give up and put up with the discolouration. My new machine may look old and dirty, but at least it worked and was generally a joy to use... Until a couple of days ago, that is. Two days ago, I switched on my machine and three minutes later it shut itself down for now reason. I only had Mail and Camino running, nothing else. After that, every time I tried to boot up, it shut down within seconds - it barely even got to the Apple logo.
Is this the random shut down issue I am hearing about?
The only way I could get it up and running was to hold down the power button until it beeped. Once I did that, I verified the hard drive and it did have errors. So I fixed it using the install disk and hoped for the best. But two days later, upon booting up, it shut back down again. So I called AppleCare (who are always brilliant and helpful), and they walked me through resetting my PRAM. I then left my machine on, and other than the fan running more than usual, it seemed okay.
But then, when I booted up my machine this morning, it did nothing. It got to the grey screen, and then I just got lots of coloured vertical lines, nothing more. I tried restarting several times, holding down the power button etc, but nothing helped. Eventually, I just reset the PRAM again, and this managed to get the computer booted.
So now, obviously I am very worried. I thought these shut down issues only happened after start up, but about half an hour ago it happened after having the machine running for three hours. I tried calling AppleCare today but I was on hold for one hour, after which I had to hang up as I had an appointment. Frankly, I have paid Â£300 for AppleCare, and whilst the AppleCare reps are always great and more than helpful, it is just not good enough to pay this amount of money and then be put on hold for an hour. I have spent my savings on this machine and it looks dirty and old despite being only four months' old, and now it is shutting down randomly on me. I have lost all faith in it. I am upset, and now, to add insult to injury, mods on this forum deleted a post in which I was, if anything, over-complimentary about the way AppleCare have dealt with my issues, and they did so with no explanation. On reflection, perhaps it was the title of that post, so I hope this one will fare better, as checking the terms of agreement I believe I am abiding by them.
I would just like to know if others have suffered from similar issues with their MacBooks, and how they have dealt with them. I would really like a new machine, right now, but I will be reasonable, of course. I think this is a valid question for this forum, and if the mods feel they need to remove this post, I would be very grateful if they could e-mail me and tell me why rather than leaving me feeling like I am being silenced.
Has anybody been able to fix this random shutdown issue without sending it for repair? Have repairs been successful? Is anybody else still suffering from discolouration?
Many thanks in advance for any help and advice. Please let me reiterate: I have spent the past two years dedicating all of my spare time developing a program for OS X, so I am committed to this platform. I am not a troll, just a customer with genuine problems.
Thank you in advance for any advice,