Crash Scrivener for Mac and win a free copy or a refund!

[KB]

Please note that the below is only applicable to the Mac version of Scrivener.

Hi all,

I still have a fair few crash reports sitting in my crash reports e-mail account, automatically generated and sent by Scrivener's new crash reporter. Although I am massively grateful to everyone who takes the time to send crash reports, there are a couple of crashes that I still can't reproduce and therefore cannot fix yet, either because I haven't received enough information or because the crash is memory-related and so could have been caused by something that happened long before the crash itself actually occurred. (Crash reports are hit and miss - about 25% of the time they tell me all I need to know; the rest of the time I can't fix the problem until I can see it for myself and get to work on testing it.) This drives me slightly crazy - I hate knowing that Scrivener is crashing for some users and I want to fix all of these bugs as soon as I possibly can.

Therefore, I'd like to ask the community for help in finding these difficult-to-track down crashers. In return, I'll give a full refund (either $45 or $38.25 depending on your licence), or, if you haven't bought Scrivener yet, a free licence, to the first person who can provide me with a set of easy-to-follow instructions that lead to any particular crash. For some specific crashes that I am particularly keen to find, there are also some cash rewards available.

For more information, please see this thread in the "Bug Hunt" forum:

viewtopic.php?f=3&t=10435

You must read all of the information there and post instructions for reproducing crashes in that thread in order to qualify for a free copy or cash reward.

Thanks!

All the best,
Keith

[geoffh]

Damn, with 2.0.0 I used to get regular crashes when I opened Freemind, but with 2.0.2 no such luck! ;)

But: A very admirable offer nevertheless Sir!

cheers

geoff

[KB]

Thanks, Geoff. Heh, the easy-to-find and reproduce crashes are all fixed - the ones remaining are tough to make happen consistently on all machines - users are going to have to work for the cash rewards.

[sand]

Dear Keith,

I am a new comer to Scrivener, and am impressed with your software, as it is the right thing for my needs, until today!

I was working with the trial version for windows, and invested one day to get to know the program, another to setting up a new project and today only to find that the software crashed every other time, I tired to open my project.

After several attempts and computer restarts, as basically the entire computer freezes, I thought perhaps the problem lay in the fact that I was using the trial version and went ahead buying the license online.

And to play extra safe, I did even uninstall the previous version, move my project file to a safer location and then continued the process from the beginning, successfully registering as well.

Then, I was happy to be able to have Scrivener started, UNTIL I asked it to open my previously complied project, with which the problem started from the beginning. I am really frustrated now, as I have lost half a day already, trying to figure out what to do, as one prime reason for me to get into Scrivener is its time saving factor.

I urgently need your help to get it all running...

Happy at first and now disappointed customer on an education license for the Windows version

Best regards,
Sand.

[KB]

Hi Sand,

I'm sorry you're having problems, but I'm afraid that, as the thread title makes clear, this thread is for Mac users only - I'm the Mac developer. Please write to us at windows.support AT literatureandlatte DOT com so that Jennifer or Lee, the Windows team, can take a look at what is going on and hopefully get you up and running.

All the best,
Keith

[frofa]

Hi,
I just updated to 2.4 of Scrivener, and I can now report a very easy way to crash Scrivener: just try to open it after installing the update. This is on a MacBook Pro, 13", running 10.8.2. If you need any additional information, please let me know. I am then also more than willing to send you my bank account details for the offered refund :-)
Please bring Scrivener back to life!

[KB]

I tested the update and it should be working fine - I have already replied to you in the other thread; you just need to try re-downloading from the main site.