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by Thomas Rabenstein
Sun Jan 12, 2020 1:20 pm
Forum: Bug Hunt (iOS)
Topic: Scrivener iOS syncing via Dropbox continues to crash the app
Replies: 468
Views: 57283

Re: Scrivener iOS syncing via Dropbox continues to crash the app

After a long wait, during which nothing happens and the synchronization gets stuck at the "Download file information" step, the Scrivener App disappears from the screen and the process is aborted. The app still appears in the process list, but the process is aborted or, rather, it has not ...
by Thomas Rabenstein
Sun Jan 12, 2020 1:14 pm
Forum: Bug Hunt (iOS)
Topic: Scrivener iOS syncing via Dropbox continues to crash the app
Replies: 468
Views: 57283

Re: Scrivener iOS syncing via Dropbox continues to crash the app

Part 2)

2) New installation of the current Scrivener version for iPadOs.
3) Scrivener connected to the Dropbox App
4) Synchronization started
...
The synchronisation hangs in the "Download file information" loop for a very long time.
by Thomas Rabenstein
Sun Jan 12, 2020 1:04 pm
Forum: Bug Hunt (iOS)
Topic: Scrivener iOS syncing via Dropbox continues to crash the app
Replies: 468
Views: 57283

Re: Scrivener iOS syncing via Dropbox continues to crash the app

Hello, Amber, I am then ready to post the result after resetting the iPad: After the factory reset and the complete deletion of the iPad, I have set up the tablet again. The data: Model: iPad Pro (12.9 inch, 3rd generation) iPad Os: 13.3 Storage capacity: 256 GByte Apps: Only the standard apps 1) Ne...
by Thomas Rabenstein
Sun Jan 12, 2020 11:17 am
Forum: Bug Hunt (iOS)
Topic: Scrivener iOS syncing via Dropbox continues to crash the app
Replies: 468
Views: 57283

Re: Scrivener iOS syncing via Dropbox continues to crash the app

There are still more avenues for gathering data, but most of them are so extreme, to date nobody has tried them (nor do I blame anyone for not doing so). Spending half a day backing up, factory resetting , testing and then restoring your device is a lot of work. But it would serve to provide a valu...
by Thomas Rabenstein
Fri Jan 10, 2020 7:25 pm
Forum: Bug Hunt (iOS)
Topic: Scrivener iOS syncing via Dropbox continues to crash the app
Replies: 468
Views: 57283

Re: Scrivener iOS syncing via Dropbox continues to crash the app

”Mainly” is not specific enough. It could actually imply something completely different, e.g that mainly users with complex projects or a lot of background updating apps are hit by the problem. My new iPhone 11 pro behaves just as well as the old 8, and the same goes for the iPad. I'm not sure what...
by Thomas Rabenstein
Fri Jan 10, 2020 3:03 pm
Forum: Bug Hunt (iOS)
Topic: Scrivener iOS syncing via Dropbox continues to crash the app
Replies: 468
Views: 57283

Re: Scrivener iOS syncing via Dropbox continues to crash the app

I don't see any progress on the problem and read again and again, L&L can't reproduce the abort during synchronization. Did the developers get a last generation iPad to reproduce the process? It is becoming increasingly clear that mainly current devices with current iOs are affected. According t...
by Thomas Rabenstein
Mon Dec 23, 2019 8:52 pm
Forum: Bug Hunt (iOS)
Topic: Scrivener iOS syncing via Dropbox continues to crash the app
Replies: 468
Views: 57283

Re: Scrivener iOS syncing via Dropbox continues to crash the app

How many members of your group have taken the further step of isolating the project that causes the crash and submitting a copy to support? It sounds like your group could provide a great for diagnostics. Or they could just sit in the sidelines and complain. I tried and failed. Small projects worke...
by Thomas Rabenstein
Mon Dec 23, 2019 2:11 pm
Forum: Bug Hunt (iOS)
Topic: Scrivener iOS syncing via Dropbox continues to crash the app
Replies: 468
Views: 57283

Re: Scrivener iOS syncing via Dropbox continues to crash the app

As a long time user of Scrivener, also affected by the problem with synchronizing, I am disappointed by the discussions and the reaction of the support. In some post I read: "Only a few users are affected and L&L cannot reproduce the problem." In our Facebook group, almost a quarter of...
by Thomas Rabenstein
Wed Dec 11, 2019 11:40 pm
Forum: Bug Hunt (iOS)
Topic: Scrivener iOS syncing via Dropbox continues to crash the app
Replies: 468
Views: 57283

Re: Scrivener iOS syncing via Dropbox continues to crash the app

Hello all, I just upgraded my iPad to iPadOs version 13.3. At the same time an update for the Dropbox arrived today. Unfortunately the problem persists and Scrivener says goodbye while the app downloads the file list. The actual synchronization process hasn't even started yet when it crashes. If I e...
by Thomas Rabenstein
Thu Nov 28, 2019 12:24 am
Forum: Bug Hunt (iOS)
Topic: Scrivener iOS syncing via Dropbox continues to crash the app
Replies: 468
Views: 57283

Re: Scrivener iOS syncing via Dropbox continues to crash the app

I don't know if it will work for everyone but I found a workaround that worked for me. I created a new folder inside Dropbox then I moved all my Scrivener projects from /Dropbox/Apps/Scrivener/ to this new folder I opened Scrivener iOS and it didn't crash. Then I closed it. I moved one project back...
by Thomas Rabenstein
Tue Nov 19, 2019 2:33 pm
Forum: Bug Hunt (iOS)
Topic: Scrivener iOS syncing via Dropbox continues to crash the app
Replies: 468
Views: 57283

Re: Scrivener iOS syncing via Dropbox continues to crash the app

The thread I reference below has a good discussion of the details. https://www.literatureandlatte.com/forum/viewtopic.php?f=4&t=35302&p=224510&hilit=icloud+API#p224510 Thank you for sharing. I guess I do understand KB's point better now. But anyway, if the entire sync process is that cr...
by Thomas Rabenstein
Tue Nov 19, 2019 10:24 am
Forum: Bug Hunt (iOS)
Topic: Scrivener iOS syncing via Dropbox continues to crash the app
Replies: 468
Views: 57283

Re: Scrivener iOS syncing via Dropbox continues to crash the app

It's that they don't like the idea of supporting the users who would suddenly be complaining about corrupted projects. iCloud doesn't provide full access in the APIs for Scrivener to ensure that its project files are properly *and safely* transmitted via iCloud. This is literally a case of the devs...
by Thomas Rabenstein
Tue Nov 19, 2019 10:22 am
Forum: Bug Hunt (iOS)
Topic: Scrivener iOS syncing via Dropbox continues to crash the app
Replies: 468
Views: 57283

Re: Scrivener iOS syncing via Dropbox continues to crash the app

It's that they don't like the idea of supporting the users who would suddenly be complaining about corrupted projects. iCloud doesn't provide full access in the APIs for Scrivener to ensure that its project files are properly *and safely* transmitted via iCloud. This is literally a case of the devs...
by Thomas Rabenstein
Mon Nov 18, 2019 9:51 pm
Forum: Bug Hunt (iOS)
Topic: Scrivener iOS syncing via Dropbox continues to crash the app
Replies: 468
Views: 57283

Re: Scrivener iOS syncing via Dropbox continues to crash the app

It must be a nightmare debugging this because to many (most?) of us sync works just as well in iOS 13 as it did before. Well some of my friends and I do admin a German Scrivener group at Facebook, with about 800 writers using Scrivener on Mac/Windows, many on iOs too. I hear many users complaining ...
by Thomas Rabenstein
Mon Nov 18, 2019 7:20 pm
Forum: Bug Hunt (iOS)
Topic: Scrivener iOS syncing via Dropbox continues to crash the app
Replies: 468
Views: 57283

Re: Scrivener iOS syncing via Dropbox continues to crash the app

I just updated to i Os 13.2.3 but syncing still doesn't work. I am giving up on it now, looking for another process. Fact is: It worked perfectly before iOs 13.x and now it does not. :( It appears to be a lesson for me not to depend on too many different apps and services for production in the futur...