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by Thomas Rabenstein
Thu Jan 23, 2020 3:56 pm
Forum: Bug Hunt (iOS)
Topic: Scrivener iOS syncing via Dropbox continues to crash the app
Replies: 468
Views: 50381

Re: Scrivener iOS syncing via Dropbox continues to crash the app

For some it works, for some it doesn't, and based on what L&L have posted in here, it seems that those with problems are a minority of the users. Could you please stop saying here that the users who have the problem are a minority? I'm getting really tired of this presentation. I have the lates...
by Thomas Rabenstein
Thu Jan 23, 2020 3:11 pm
Forum: Bug Hunt (iOS)
Topic: Scrivener iOS syncing via Dropbox continues to crash the app
Replies: 468
Views: 50381

Re: Scrivener iOS syncing via Dropbox continues to crash the app

Do we know the status of this bug? I'm wanting to upgrade my ageing iPhone 6 to an iPhone 11 Pro.. but that would mean going to iOS 13 and possibly encountering this bug? I use syncing quite a lot via dropbox between my iPhone and my Macbook Air... I assume syncing sounds fairly broken on iOS 13 ? ...
by Thomas Rabenstein
Mon Jan 13, 2020 6:14 am
Forum: Bug Hunt (iOS)
Topic: Scrivener iOS syncing via Dropbox continues to crash the app
Replies: 468
Views: 50381

Re: Scrivener iOS syncing via Dropbox continues to crash the app

I tried removing different Scrivener projects from the Dropbox sync folder—big ones, smaller ones, very small ones. Doesn’t make any difference. Sync always works after removing and putting back a project, respectively, no matter which. But as soon as I work on any Scrivener project on my Mac or iP...
by Thomas Rabenstein
Mon Jan 13, 2020 6:05 am
Forum: Bug Hunt (iOS)
Topic: Scrivener iOS syncing via Dropbox continues to crash the app
Replies: 468
Views: 50381

Re: Scrivener iOS syncing via Dropbox continues to crash the app

Have you tried tapping Cancel to stop and restart, or does the crash happen so fast that you don’t have time to do that? Sometimes it happens very quickly, sometimes it takes a few seconds. To interrupt a process that is still running to start it again makes no sense to me. Either it works or it do...
by Thomas Rabenstein
Sun Jan 12, 2020 6:37 pm
Forum: Bug Hunt (iOS)
Topic: Scrivener iOS syncing via Dropbox continues to crash the app
Replies: 468
Views: 50381

Re: Scrivener iOS syncing via Dropbox continues to crash the app

A detail: although sync generally works for me, the process sometimes hangs and nothing seems to happen. When this happens I always tap Cancel and restart the process, and this is usually enough to get it going again. It seems there are actually two different issues that occur. Immediate crash when...
by Thomas Rabenstein
Sun Jan 12, 2020 6:31 pm
Forum: Bug Hunt (iOS)
Topic: Scrivener iOS syncing via Dropbox continues to crash the app
Replies: 468
Views: 50381

Re: Scrivener iOS syncing via Dropbox continues to crash the app

Just a thank you for taking the time going through all the troubles. This is very much appreciated. Thomas Hi Thomas, The factory reset was actually the only procedure I had not yet tried. Of course, the driving force was the hope that it would work again afterwards, but unfortunately it didn't wor...
by Thomas Rabenstein
Sun Jan 12, 2020 1:20 pm
Forum: Bug Hunt (iOS)
Topic: Scrivener iOS syncing via Dropbox continues to crash the app
Replies: 468
Views: 50381

Re: Scrivener iOS syncing via Dropbox continues to crash the app

After a long wait, during which nothing happens and the synchronization gets stuck at the "Download file information" step, the Scrivener App disappears from the screen and the process is aborted. The app still appears in the process list, but the process is aborted or, rather, it has not ...
by Thomas Rabenstein
Sun Jan 12, 2020 1:14 pm
Forum: Bug Hunt (iOS)
Topic: Scrivener iOS syncing via Dropbox continues to crash the app
Replies: 468
Views: 50381

Re: Scrivener iOS syncing via Dropbox continues to crash the app

Part 2)

2) New installation of the current Scrivener version for iPadOs.
3) Scrivener connected to the Dropbox App
4) Synchronization started
...
The synchronisation hangs in the "Download file information" loop for a very long time.
by Thomas Rabenstein
Sun Jan 12, 2020 1:04 pm
Forum: Bug Hunt (iOS)
Topic: Scrivener iOS syncing via Dropbox continues to crash the app
Replies: 468
Views: 50381

Re: Scrivener iOS syncing via Dropbox continues to crash the app

Hello, Amber, I am then ready to post the result after resetting the iPad: After the factory reset and the complete deletion of the iPad, I have set up the tablet again. The data: Model: iPad Pro (12.9 inch, 3rd generation) iPad Os: 13.3 Storage capacity: 256 GByte Apps: Only the standard apps 1) Ne...
by Thomas Rabenstein
Sun Jan 12, 2020 11:17 am
Forum: Bug Hunt (iOS)
Topic: Scrivener iOS syncing via Dropbox continues to crash the app
Replies: 468
Views: 50381

Re: Scrivener iOS syncing via Dropbox continues to crash the app

There are still more avenues for gathering data, but most of them are so extreme, to date nobody has tried them (nor do I blame anyone for not doing so). Spending half a day backing up, factory resetting , testing and then restoring your device is a lot of work. But it would serve to provide a valu...
by Thomas Rabenstein
Fri Jan 10, 2020 7:25 pm
Forum: Bug Hunt (iOS)
Topic: Scrivener iOS syncing via Dropbox continues to crash the app
Replies: 468
Views: 50381

Re: Scrivener iOS syncing via Dropbox continues to crash the app

”Mainly” is not specific enough. It could actually imply something completely different, e.g that mainly users with complex projects or a lot of background updating apps are hit by the problem. My new iPhone 11 pro behaves just as well as the old 8, and the same goes for the iPad. I'm not sure what...
by Thomas Rabenstein
Fri Jan 10, 2020 3:03 pm
Forum: Bug Hunt (iOS)
Topic: Scrivener iOS syncing via Dropbox continues to crash the app
Replies: 468
Views: 50381

Re: Scrivener iOS syncing via Dropbox continues to crash the app

I don't see any progress on the problem and read again and again, L&L can't reproduce the abort during synchronization. Did the developers get a last generation iPad to reproduce the process? It is becoming increasingly clear that mainly current devices with current iOs are affected. According t...
by Thomas Rabenstein
Mon Dec 23, 2019 8:52 pm
Forum: Bug Hunt (iOS)
Topic: Scrivener iOS syncing via Dropbox continues to crash the app
Replies: 468
Views: 50381

Re: Scrivener iOS syncing via Dropbox continues to crash the app

How many members of your group have taken the further step of isolating the project that causes the crash and submitting a copy to support? It sounds like your group could provide a great for diagnostics. Or they could just sit in the sidelines and complain. I tried and failed. Small projects worke...
by Thomas Rabenstein
Mon Dec 23, 2019 2:11 pm
Forum: Bug Hunt (iOS)
Topic: Scrivener iOS syncing via Dropbox continues to crash the app
Replies: 468
Views: 50381

Re: Scrivener iOS syncing via Dropbox continues to crash the app

As a long time user of Scrivener, also affected by the problem with synchronizing, I am disappointed by the discussions and the reaction of the support. In some post I read: "Only a few users are affected and L&L cannot reproduce the problem." In our Facebook group, almost a quarter of...
by Thomas Rabenstein
Wed Dec 11, 2019 11:40 pm
Forum: Bug Hunt (iOS)
Topic: Scrivener iOS syncing via Dropbox continues to crash the app
Replies: 468
Views: 50381

Re: Scrivener iOS syncing via Dropbox continues to crash the app

Hello all, I just upgraded my iPad to iPadOs version 13.3. At the same time an update for the Dropbox arrived today. Unfortunately the problem persists and Scrivener says goodbye while the app downloads the file list. The actual synchronization process hasn't even started yet when it crashes. If I e...