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by kewms
Mon May 10, 2021 6:40 pm
Forum: Technical Support (Windows)
Topic: Purchased upgrade today but
Replies: 2
Views: 30

Re: Purchased upgrade today but

Please check your junk mail folder. If you don't find anything there, please open a support ticket, here:
https://www.literatureandlatte.com/contact-us

We can't address license issues through the forum.

Katherine
by kewms
Mon May 10, 2021 6:18 pm
Forum: Technical Support (Mac)
Topic: Project won't open
Replies: 6
Views: 72

Re: Project won't open

Try opening the project directly from Finder, rather than the Recent Projects list.

If it still crashes, please reset the project display settings, as explained here:
https://scrivener.tenderapp.com/help/kb ... y-settings

Katherine
by kewms
Mon May 10, 2021 4:26 pm
Forum: Technical Support (Windows)
Topic: Activation Issue Again
Replies: 26
Views: 1807

Re: Activation Issue Again

I have spent a miserable morning trying to upgrade to v3. You continue to: - Refuse to acknowledge I have a legal license - When I recover it , I get purchase and license information - When I then attempt to update by entering the license no into v3 it tells me that the license is invalid. I have p...
by kewms
Mon May 10, 2021 4:09 pm
Forum: Technical Support (Mac)
Topic: Project won't open
Replies: 6
Views: 72

Re: Project won't open

18.6 MB is not particularly large. Certainly not so large that you should need to split it into pieces. And subfolders in the Binder don't make the structure on disk any more complicated. What exactly happens when you try to open the project? An error? A crash? Nothing at all? While it's possible to...
by kewms
Mon May 10, 2021 5:08 am
Forum: Technical Support (Mac)
Topic: 'Alias' for Binder items?
Replies: 11
Views: 143

Re: 'Alias' for Binder items?

For extra bonus coolness, a Quick Reference pane can also show Inspector information for the document. See the dropdown menu at the top right.

Katherine
by kewms
Mon May 10, 2021 5:05 am
Forum: Technical Support (Windows)
Topic: Purchased Upgrade, Payment Successful, No Upgrade Activation Code
Replies: 2
Views: 74

Re: Purchased Upgrade, Payment Successful, No Upgrade Activation Code

Please open a support ticket, here:
https://www.literatureandlatte.com/contact-us

We can't address license issues through the forum.

Katherine
by kewms
Mon May 10, 2021 1:10 am
Forum: Technical Support (Mac)
Topic: I guess Scrivener wont open file or backup
Replies: 1
Views: 58

Re: I guess Scrivener wont open file or backup

Please install Scrivener 3.2.2, our Big Sur compatibility update. That should resolve the problem.

You can download it here: https://www.literatureandlatte.com/scrivener/download

Katherine
by kewms
Sun May 09, 2021 10:36 pm
Forum: Technical Support (Mac)
Topic: 'Alias' for Binder items?
Replies: 11
Views: 143

Re: 'Alias' for Binder items?

Update : Using the "Open as Quick Reference" feature with the Project Bookmarks option has prompted me to re-think how I've organized my Binder to begin with - Thank you again!! Yes, this is what I had in mind. Also note that you can display the Project Bookmarks as a sidebar to a Quick R...
by kewms
Sun May 09, 2021 7:03 pm
Forum: Technical Support (Mac)
Topic: 'Alias' for Binder items?
Replies: 11
Views: 143

Re: 'Alias' for Binder items?

This is what Bookmarks are for.

Katherine
by kewms
Sun May 09, 2021 4:44 pm
Forum: Technical Support (Windows)
Topic: "Could not save project document" error coming up every minute or two as I work
Replies: 4
Views: 136

Re: "Could not save project document" error coming up every minute or two as I work

ETA - I tried saving to a different Dropbox location, where I got the same problem, then later to my local drive, and the local drive version seems to have stopped giving me the error--so I hope that's helpful to anyone else who's experiencing this! However, long-term, I need to be able to save thi...
by kewms
Sun May 09, 2021 4:02 pm
Forum: Technical Support (iOS)
Topic: What about my established folder structure?
Replies: 8
Views: 157

Re: What about my established folder structure?

As noted, you could move your entire project folder structure so that it's a sub-tree of the iOS sync folder. Or you could change the iOS sync folder to point to the top of your project folder structure. Or you could trade the iOS device in for a MacBook Air.

Katherine
by kewms
Sat May 08, 2021 3:54 am
Forum: Technical Support (Mac)
Topic: Inspector tabs have suddenly disappeared!
Replies: 6
Views: 120

Re: Inspector tabs have suddenly disappeared!

Please reset the project display settings, as explained here:
https://scrivener.tenderapp.com/help/kb ... y-settings

Katherine
by kewms
Fri May 07, 2021 8:56 pm
Forum: Technical Support (Mac)
Topic: Inspector tabs have suddenly disappeared!
Replies: 6
Views: 120

Re: Inspector tabs have suddenly disappeared!

Hmm.

Could you tell me which version of Scrivener you have, please, and with which version of Mac OS?

Katherine
by kewms
Fri May 07, 2021 8:01 pm
Forum: Technical Support (Mac)
Topic: Unable to compile to KF8 .mobi
Replies: 5
Views: 82

Re: Unable to compile to KF8 .mobi

Please open a support ticket, here:
https://www.literatureandlatte.com/contact-us

This sounds like it may be something specific to your project, so we'll need to dig into more detail than we can do through the forum.

Katherine
by kewms
Fri May 07, 2021 7:00 pm
Forum: Technical Support (Mac)
Topic: Unable to compile to KF8 .mobi
Replies: 5
Views: 82

Re: Unable to compile to KF8 .mobi

Amazon is deprecating the .mobi format and now recommends ePub instead.

Is *Scrivener* crashing, or Kindle Previewer? What happens if you compile to ePub and open the result in Kindle Previewer?

Katherine