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by kbell1111
Tue Sep 17, 2019 10:35 pm
Forum: Technical Support (Windows)
Topic: License manager ended unexpectedly
Replies: 108
Views: 7464

Re: License manager ended unexpectedly

Hi Katherine, I downloaded the latest update that was pushed through today, and after updating, the program would not open at all. I then downloaded the .exe file you linked to in the above post and installed that, and still the program will not open at all. :cry: With the error message I could at l...
by kbell1111
Sun Sep 15, 2019 5:23 pm
Forum: Technical Support (Windows)
Topic: unable to verify your activation for more then two months
Replies: 260
Views: 27384

Re: unable to verify your activation for more then two months

You’re not getting an error threatening your work. The documents are/will still be there. It going into trial mode has zero impact on the project files. . That isn't something that was clear or certain. I'm new to this product and have no idea what losing my license status would entail - that's not...
by kbell1111
Sun Sep 15, 2019 3:25 pm
Forum: Technical Support (Windows)
Topic: unable to verify your activation for more then two months
Replies: 260
Views: 27384

Re: unable to verify your activation for more then two months

Literature and Latte, what I don't quite understand: Why didn't you send us Windows users a simple email with the info that you've discovered that something is wrong with the licensing system? "Here is the error that a lot of users are getting, if you haven't got it yet, you should expect it a...
by kbell1111
Sat Sep 14, 2019 9:29 pm
Forum: Technical Support (Windows)
Topic: Error: A connection to the licensing server could not be established
Replies: 51
Views: 3910

Re: Error: A connection to the licensing server could not be established

Kbell - Did you even read Tiho's message a few above yours? Yes, I thought that was a specific message to the person they were addressing? It says "Before we release to the public". I took that as needing to wait for something to be released to us? Tried downloading the link at dropbox an...
by kbell1111
Sat Sep 14, 2019 7:26 pm
Forum: Technical Support (Windows)
Topic: Error: A connection to the licensing server could not be established
Replies: 51
Views: 3910

Re: Error: A connection to the licensing server could not be established

Hi, I am getting this error as well and have been for weeks. I contacted your support weeks ago, and no one ever responded. I just get automated emails saying to "expect delays", and then literally nothing else EVER. I have written an entire book in your program, which I PAID FOR, and now ...