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by bwhm
Sun May 24, 2020 1:04 am
Forum: Technical Support (Windows)
Topic: Activation issue....once again
Replies: 3
Views: 420

Activation issue....once again

After all those hassles with the Paddle error, I had hoped things were finally fixed. But over the past couple of months, every now and again, Scrivener will revert to trial mode because it isn't licensed. Sure. So the only way I can get it to work again is by recovering a lost license, via email, e...
by bwhm
Sun Mar 08, 2020 5:18 pm
Forum: Technical Support (Windows)
Topic: License server down?
Replies: 1
Views: 1726

License server down?

When I started up the software this morning, Scrivener notified me it was an unlicensed version and would only run in trial mode. It would not accept my license credentials--keeps saying "enter a valid license code". Anyone else experience this?
by bwhm
Tue Oct 15, 2019 11:01 pm
Forum: Technical Support (Windows)
Topic: unable to verify your activation for more then two months
Replies: 260
Views: 28076

Re: unable to verify your activation for more then two months

Yep, still broken. Surprise, surprise...
scriv4.jpg
scriv4.jpg (55.46 KiB) Viewed 2028 times
by bwhm
Tue Oct 15, 2019 10:58 pm
Forum: Technical Support (Windows)
Topic: Scrivener or Word???
Replies: 9
Views: 1912

Re: Scrivener or Word???

Avoid the Windows version of Scrivener--it's broken. Ever since they switched to license provider Paddle, it's been a constant series of updates that end up resolving absolutely nothing. Stick with Word.
by bwhm
Tue Oct 15, 2019 10:54 pm
Forum: Technical Support (Windows)
Topic: Upgrade to .14; Scrivener no longer works
Replies: 15
Views: 969

Re: Upgrade to .14; Scrivener no longer works

The latest update has fixed nothing. It still took me 3 reboot cycles before Scrivener would even run (OP: try this, it could work for you), and the pop up message about the license was still there. scriv3.jpg I have been in contact with support over all these months of problems, and I'm done troubl...
by bwhm
Tue Oct 01, 2019 9:05 pm
Forum: Technical Support (Windows)
Topic: unable to verify your activation for more then two months
Replies: 260
Views: 28076

Re: unable to verify your activation for more then two months

Unfortunately the last fix, as others have reported, still didn't solve the issue (although considering how long this has been going on, I'm not surprised). Here's part of my Win 7 laptop log: First, it loads a bunch of fonts: Debug: Loading Font: "C:\Windows\Fonts\upcil.ttf" Debug: Loadin...
by bwhm
Mon Sep 16, 2019 4:19 pm
Forum: Technical Support (Windows)
Topic: unable to verify your activation for more then two months
Replies: 260
Views: 28076

Re: unable to verify your activation for more then two months

The fact that your users are having a problem finding the answers to this problem is a failure on your part not theirs. As others have indicated you should be making a much greater effort to inform your users about this considering the magnitude of the problem. Agreed, they are completely downplayi...
by bwhm
Wed Sep 04, 2019 11:12 pm
Forum: Technical Support (Windows)
Topic: unable to verify your activation for more then two months
Replies: 260
Views: 28076

Re: unable to verify your activation for more then two months

Same thing here. Scrivener became unusable on my Win 7 laptop exactly when they switched over to Paddle--it's always "not responding" even after several shutdown/reboot cycles. None of the updates have fixed it, and now I too am seeing the activation warning. I have made sure both Scrivene...
by bwhm
Tue Aug 20, 2019 10:42 pm
Forum: Technical Support (Windows)
Topic: Scrivener won't open after closing without PC reboot
Replies: 11
Views: 742

Re: Scrivener won't open after closing without PC reboot

I'm almost certain it has something to do with the software change when they switched their e-commerce provider to Paddle--I haven't been able to run Scrivener on my Win 7 laptop since then (it's continually "not responding"). The supposed "fixes" they've released have not resolv...
by bwhm
Mon Aug 05, 2019 7:56 pm
Forum: Technical Support (Windows)
Topic: Scrivner 1.9.10 Key
Replies: 41
Views: 9356

Re: Scrivner 1.9.10 Key

Well the latest "fix" from July 26th hasn't resolved the issue on the laptop, which still continually hangs when first running Scrivner. Enough of this hassle. Thank God it still works on my desktop, so there's absolutely no way I'll be updating this current version anymore. When the next ...
by bwhm
Mon Jul 08, 2019 10:00 pm
Forum: Technical Support (Windows)
Topic: Scrivner 1.9.10 Key
Replies: 41
Views: 9356

Re: Scrivner 1.9.10 Key

Unfortunately problems persist with 1.9.12 and my laptop. After firing up the computer, more often than not, Scrivener hangs when I first run the software. Sometimes reinstalling Scrivener then rebooting the laptop returns things to normal, but only temporarily. Best as I can tell, it hangs at the s...
by bwhm
Tue Jul 02, 2019 10:13 pm
Forum: Technical Support (Windows)
Topic: Scrivner 1.9.10 Key
Replies: 41
Views: 9356

Re: Scrivner 1.9.10 Key

OK after a few hours of unnecessary drama, over a couple of days, it appears I have finally been able to properly update Scrivner for Windows. After a reboot or two, I was able to install/run the downgraded version however the old licensing mechanism didn't work of course. In a last ditch effort, I ...
by bwhm
Tue Jul 02, 2019 9:24 pm
Forum: Technical Support (Windows)
Topic: Scrivner 1.9.10 Key
Replies: 41
Views: 9356

Re: Scrivner 1.9.10 Key

Unfortunately the hotfix release for Windows from July 1st is still messed up. When I tried to install it on my laptop, after being prompted to do so, I received the same error message as before noting that the license check failed and I should email support. Upon clicking through that, I received a...
by bwhm
Fri Jun 28, 2019 10:53 pm
Forum: Technical Support (Windows)
Topic: Scrivner 1.9.10 Key
Replies: 41
Views: 9356

Re: Scrivner 1.9.10 Key

Confirming the licensing mechanism for Windows version 1.9.10 is broken, I get the same error as others posting here. I had to downgrade to Scrivener 1.9.9 in order to get the software to work (a re-entry of the license was required). Glad this worked as it would have really screwed up the only writ...