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by crankycyclops
Mon Sep 02, 2019 8:48 am
Forum: Technical Support (Windows)
Topic: Error: A connection to the licensing server could not be established
Replies: 51
Views: 4738

Re: Error: A connection to the licensing server could not be established

Just a follow-up on my previous post. I realize this is a Windows forum, but the process of activating Scrivener is essentially the same between Windows and Linux. The good news: I was able to uninstall/reinstall Scrivener, and activate it by manually starting paddle.exe before starting Scrivener. ...
by crankycyclops
Thu Jun 27, 2019 11:26 am
Forum: Technical Support (Windows)
Topic: Scrivner 1.9.10 Key
Replies: 41
Views: 10749

Re: Scrivner 1.9.10 Key

I have another update: after first reinstalling 1.9.9 and activating it via the old licensing mechanism, I manually downloaded and installed 1.9.10 over it again. This time, it recognized my previous license and activated without me having to do anything. Thank you guys for responding so quickly an...
by crankycyclops
Thu Jun 27, 2019 11:08 am
Forum: Technical Support (Windows)
Topic: Scrivner 1.9.10 Key
Replies: 41
Views: 10749

Re: Scrivner 1.9.10 Key

After hearing from support (response came much faster than expected), I found out why they changed the way they're handling licensing and can see that they're doing the best they can with a bad situation. More details here: https://www.literatureandlatte.com/blog/esellerate-checks-out-we-get-on-boar...
by crankycyclops
Thu Jun 27, 2019 10:09 am
Forum: Technical Support (Windows)
Topic: Scrivner 1.9.10 Key
Replies: 41
Views: 10749

Re: Scrivner 1.9.10 Key

Temporary solution that worked for me: Go to https://www.literatureandlatte.com/scrivener/release-notes?os=Windows, scroll down, and download 1.9.9 instead of 1.9.10. Go ahead and run the installer again. It successfully overwrote the new version with the older one. Once you've installed the old ver...
by crankycyclops
Thu Jun 27, 2019 8:04 am
Forum: Technical Support (Windows)
Topic: Scrivner 1.9.10 Key
Replies: 41
Views: 10749

Re: Scrivner 1.9.10 Key

I received the same error. Emailed support and got an automated response saying that due to heavy volume, it's going to be a couple of days before they can get back to me. Really? I do professional work with Scrivener, and this just killed my productivity. Error I get when I try to reactivate is: &q...