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by newo32
Thu Jun 20, 2019 2:42 pm
Forum: Technical Support (Mac)
Topic: Failed to load web archive error
Replies: 56
Views: 8394

Re: Failed to load web archive error

Oh by all means, keep boasting about your product's critically broken USP.

Your customer service team's lack of accountability, repeated sarcasm, and overall crappy attitude is embarrassing.
by newo32
Thu Jun 20, 2019 12:40 am
Forum: Technical Support (Mac)
Topic: Failed to load web archive error
Replies: 56
Views: 8394

Re: Failed to load web archive error

Hm, it seems like at this point Scrivener doesn't really have that capability either, though. ¯\_(ツ)_/¯
by newo32
Tue Jun 18, 2019 11:21 pm
Forum: Technical Support (Mac)
Topic: Failed to load web archive error
Replies: 56
Views: 8394

Re: Failed to load web archive error

lol The response from LL's customer service squad is so egregious it's laughable at this point. I recommend everyone go check out Highland. Or literally any other program, seeing as I just had Scrivener crash on me and erase about 30 minutes' worth of my work. What a joke of a company/customer suppo...
by newo32
Wed May 08, 2019 12:49 am
Forum: Technical Support (Mac)
Topic: Problem with importing websites after update Mac OS Mojave 10.14.4
Replies: 34
Views: 3834

Re: Problem with importing websites after update Mac OS Mojave 10.14.4

I think we understand, at this point, that there is a workaround.

The real question, which remains unanswered, is when we'll have an update as to when you'll be restoring the full functionality of the thing we paid for.
by newo32
Tue May 07, 2019 5:09 pm
Forum: Technical Support (Mac)
Topic: Problem with importing websites after update Mac OS Mojave 10.14.4
Replies: 34
Views: 3834

Re: Problem with importing websites after update Mac OS Mojave 10.14.4

Hi, Keith! This seems like a pretty major functionality to leave broken for such a long time. Any update as to when your paying customers will once again be able to properly use the product we've purchased from you? Have you contacted Apple to ask when they're going to fix the Mac OS bug that is th...
by newo32
Mon May 06, 2019 6:32 pm
Forum: Technical Support (Mac)
Topic: Problem with importing websites after update Mac OS Mojave 10.14.4
Replies: 34
Views: 3834

Re: Problem with importing websites after update Mac OS Mojave 10.14.4

We should have the fix out for this soon. I was away for two weeks in mid April so was unable to release the fix, and now Ioa is away for a few days and we have some urgent web store issues to address. Once Ioa is back and those issues are in hand, we'll get the update out. Thanks for your patience...
by newo32
Mon May 06, 2019 6:29 pm
Forum: Technical Support (Mac)
Topic: Failed to load web archive error
Replies: 56
Views: 8394

Re: Failed to load web archive error

Hi there! Given that we're paying customers, simply telling us to *downgrade our operating system so as to actually use all the features of your broken software* seems egregious, at best. How about updating the people patronizing your business as to when you're going to have its sole product working...