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by rschoenm
Thu Apr 11, 2019 4:28 am
Forum: Technical Support (Mac)
Topic: Scrivener crashing after Mojave update AND support form returns undeliverable email
Replies: 14
Views: 2991

Re: Scrivener crashing after Mojave update AND support form returns undeliverable email

SOLVED! My employer had installed an antivirus software called SentinelOne. Removed that and everything works fine. Thank you all for your suggestions.
by rschoenm
Thu Apr 11, 2019 4:03 am
Forum: Technical Support (Mac)
Topic: Scrivener crashing after Mojave update AND support form returns undeliverable email
Replies: 14
Views: 2991

Re: Scrivener crashing after Mojave update AND support form returns undeliverable email

Also, just to be clear (as my earlier message did not specify): I’m running 10.14.4. And booting to safe mode did not resolve the issue. I get the same problem report.
by rschoenm
Wed Apr 10, 2019 8:25 pm
Forum: Technical Support (Mac)
Topic: Scrivener crashing after Mojave update AND support form returns undeliverable email
Replies: 14
Views: 2991

Re: Scrivener crashing after Mojave update AND support form returns undeliverable email

Hi, I downloaded and installed the full 6gb installation of Mojave from Apple. I also disabled my anti virus software and reinstalled scrivener. In settings, software from Apple and other developers is permitted. Still getting the same error when I try to start Scrivener. Any other ideas?
by rschoenm
Sat Mar 30, 2019 3:55 am
Forum: Technical Support (Mac)
Topic: Scrivener crashing after Mojave update AND support form returns undeliverable email
Replies: 14
Views: 2991

Re: Scrivener crashing after Mojave update AND support form returns undeliverable email

Many thanks for all of this. I will try downloading the full install of Mojave and the other suggestions and report back if I’m still having trouble!
by rschoenm
Fri Mar 29, 2019 11:45 am
Forum: Technical Support (Mac)
Topic: Scrivener crashing after Mojave update AND support form returns undeliverable email
Replies: 14
Views: 2991

Re: Scrivener crashing after Mojave update AND support form returns undeliverable email

Hi! I am actually running 10.14.0, which is what installed from the app store two days ago. The virus software is the same I've been running since mid 2018 with no problems with Scrivener. The problems began with the upgrade to Mojave. On startup I get the following problem report (full text in the ...
by rschoenm
Thu Mar 28, 2019 11:14 pm
Forum: Technical Support (Mac)
Topic: Scrivener crashing after Mojave update AND support form returns undeliverable email
Replies: 14
Views: 2991

Re: Scrivener crashing after Mojave update AND support form returns undeliverable email

Hi Oliver, I just upgraded to the latest release of Mojave and Scrivener 3 started crashing on startup. I erased my version and re-installled from the download from your website, downloaded last night. I don’t get past attempting to start the program, so I don’t have any plist file in ~library/prefe...
by rschoenm
Thu Mar 28, 2019 5:59 pm
Forum: Technical Support (Mac)
Topic: Scrivener crashing after Mojave update AND support form returns undeliverable email
Replies: 14
Views: 2991

Scrivener crashing after Mojave update AND support form returns undeliverable email

I am having the crash on startup problem after upgrade to Mojave and submitted a support ticket yesterday, having tried all the solutions proposed in the forum. Afterwards, I received a "undelivered mail returned to sender" message with the text below so I'm not sure my ticket was actually...