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by jaylongley
Thu Oct 24, 2019 2:54 pm
Forum: Scapple Technical Support (macOS)
Topic: Scapple crashing when zooming in/out
Replies: 13
Views: 2234

Re: Scapple crashing when zooming in/out

We think we might have a solution for this one. It’s a truly stupid limitation that Apple added to 10.15, where a canvas can only have a maximum of 256 resizable units on it at once. For some reason they’ve managed to use a larger storage unit for years just fine, but with their first “64-bit only”...
by jaylongley
Tue Oct 22, 2019 2:18 pm
Forum: Scapple Technical Support (macOS)
Topic: Scapple crashing when zooming in/out
Replies: 13
Views: 2234

Re: Scapple crashing when zooming in/out

You might want to provide some basic diagnostics, such as: Scapple version and macOS version. fwiw, it works fine here on v1.3.3 and macOS10.14.6 (also on an Air, as it happens). I'm on the latest Mac OS Catalina 10.15 (19A583) and latest version of Scapple 1.3.3 (404). I'm starting to think there'...
by jaylongley
Mon Oct 21, 2019 1:44 pm
Forum: Scapple Technical Support (macOS)
Topic: Scapple crashing when zooming in/out
Replies: 13
Views: 2234

Re: Scapple crashing when zooming in/out

kewms - any input on this? It's making Scapple unusable and it's a crucial part of my daily work.
by jaylongley
Thu Oct 17, 2019 10:21 am
Forum: Scapple Technical Support (macOS)
Topic: Scapple crashing when zooming in/out
Replies: 13
Views: 2234

Re: Scapple crashing when zooming in/out

Just created a new Scapple doc to check if it was just the one document crashing but it's happening to all of my documents now.
by jaylongley
Thu Oct 17, 2019 10:19 am
Forum: Scapple Technical Support (macOS)
Topic: Scapple crashing when zooming in/out
Replies: 13
Views: 2234

Scapple crashing when zooming in/out

Hi,

Over the last two days the normally- bulletproof Scapple has started crashing every time I zoom in or out using the trackpad on my Macbook Air. Is there a known bug?
by jaylongley
Tue Sep 03, 2019 1:27 pm
Forum: Technical Support (Mac)
Topic: Application not responding - only for a specific project
Replies: 4
Views: 275

Re: Application not responding - only for a specific project

Thanks for coming back to me, Katherine. I went with creating a new project and importing the previous project in. I can't be sure that I haven't lost anything but as far as I can see everything is there. I had been backing up to Dropbox because I was using Scrivener on iPhone as well but since movi...
by jaylongley
Mon Sep 02, 2019 5:19 pm
Forum: Technical Support (Mac)
Topic: Application not responding - only for a specific project
Replies: 4
Views: 275

Application not responding - only for a specific project

Hi all, Scrivener 3 is crashing on my Mac every time - but only for a specific project. I'm assuming that means the project has been corrupted in some way but I REALLY can't afford to lose what's in it. I back up automatically to Dropbox but when I try to open the project all I get is the spinning c...
by jaylongley
Wed May 22, 2019 11:57 am
Forum: Scapple Technical Support (macOS)
Topic: Large sizes & speed (workarounds?)
Replies: 3
Views: 1466

Re: Large sizes & speed (workarounds?)

I've hit 574 notes in one of my documents and it's slowed down to the point of being unusable. Creating a new canvas isn't really a viable - or desirable - workaround as everything on the page is interlinked and is being used to map out a cohesive concept. Is such a drastic speed/performance issue t...