Search found 14 matches

Advanced Search
by Mick S
Sun Sep 18, 2016 11:48 am
Forum: Technical Support (Windows)
Topic: Help! Downloaded update now Scrivener won't load
Replies: 160
Views: 26325

Re: Help! Downloaded update now Scrivener won't load

Removing Bravura has done the trick on my system and Scrivener now launches. Hats off to tiho_d, MimeticMouton and anyone else involved in tracking down this most troublesome gremlin. It took a while but you got there in the end.
by Mick S
Sun Sep 18, 2016 7:15 am
Forum: Technical Support (Windows)
Topic: Help! Downloaded update now Scrivener won't load
Replies: 160
Views: 26325

Re: Help! Downloaded update now Scrivener won't load

Hi MimeticMouton

In my case the console window does not display any font names and the log file generated is empty. Scrivener still does not launch.
by Mick S
Thu Aug 25, 2016 3:00 am
Forum: Technical Support (Windows)
Topic: Help! Downloaded update now Scrivener won't load
Replies: 160
Views: 26325

Re: Help! Downloaded update now Scrivener won't load

SpringfiledMH, you seem to have forgotten the bit where you imply I'm using cracked/pirated software. Your call of course but it is customary for it to be included in the obligatory forum post where the loyal and knowledgeable software fan calls out the troublesome troll. What can I say? You've oute...
by Mick S
Wed Aug 24, 2016 1:29 am
Forum: Technical Support (Windows)
Topic: Help! Downloaded update now Scrivener won't load
Replies: 160
Views: 26325

Re: Help! Downloaded update now Scrivener won't load

Katherine, I contacted your support address over six weeks ago now. If memory serves I even made a suggestion or two based on similar problems I'd heard of with other software. I have Scrivener installed on two machines. 1.9.5 and 1.9.6 work fine on my home desktop but not on my work lappy, which is...
by Mick S
Tue Aug 23, 2016 12:56 pm
Forum: Technical Support (Windows)
Topic: Help! Downloaded update now Scrivener won't load
Replies: 160
Views: 26325

Re: Help! Downloaded update now Scrivener won't load

Marta, I don't use 1.9 because of the lack of folder sync. For technical reasons I won't bore you with here this feature, which is widely available with much other software, is essential to my work. I love Scrivener as a writing environment and have been waiting patiently for this feature to become ...
by Mick S
Tue Aug 23, 2016 8:35 am
Forum: Technical Support (Windows)
Topic: Help! Downloaded update now Scrivener won't load
Replies: 160
Views: 26325

Re: Help! Downloaded update now Scrivener won't load

No doubt you're right kewms and I am being unduly harsh but I think my basic point is valid. L&L's response to this situation has been totally inadequate. Mods have posted a few entry level tips from page one of the complete beginners guide to software trouble shooting but have not progressed be...
by Mick S
Tue Aug 23, 2016 12:54 am
Forum: Technical Support (Windows)
Topic: Help! Downloaded update now Scrivener won't load
Replies: 160
Views: 26325

Re: Help! Downloaded update now Scrivener won't load

Well here we are - six weeks since I contacted L&L's support over what is obviously a fatal issue affecting a significant number of users and ... Nothing. No news, no progress reports, no helpful suggestions or work arounds. Just a chunk of dead code rotting away on my HD. Just extraordinary. No...
by Mick S
Sat Aug 06, 2016 3:50 am
Forum: Technical Support (Windows)
Topic: Help! Downloaded update now Scrivener won't load
Replies: 160
Views: 26325

Re: Help! Downloaded update now Scrivener won't load

tiho_d, I did indeed read the update log as well as the content of this thread and am perfectly aware that this problem is still unresolved. That's why my last post was written in what I intended as a jovial and light hearted manner and was not the irate rant it might have been. As I explained to te...
by Mick S
Sat Aug 06, 2016 12:04 am
Forum: Technical Support (Windows)
Topic: Help! Downloaded update now Scrivener won't load
Replies: 160
Views: 26325

Re: Help! Downloaded update now Scrivener won't load

Beautiful plumage, the Norwegian Blue - if you take my meaning - nudge nudge, wink wink. 1.9.6 has failed to achieve lift off ... Picture, if you will, deeply arched eyebrows and imagine the sound of fingers drumming rhythmically on a desk. I reported this issue to L&L tech support on the 19th o...
by Mick S
Fri Aug 05, 2016 12:35 pm
Forum: Technical Support (Windows)
Topic: Help! Downloaded update now Scrivener won't load
Replies: 160
Views: 26325

Re: Help! Downloaded update now Scrivener won't load

I don't know what's going on here but the installer I just downloaded from the L&L site says it's installing 1.9.5, not 1.9.6. Whichever version it is, it does not run once installed.
by Mick S
Sun Jul 24, 2016 3:50 am
Forum: Technical Support (Windows)
Topic: unable to launch/uninstall Scrivener
Replies: 21
Views: 3572

Re: unable to launch/uninstall Scrivener

It seems quite a few people are having this problem (me included) and it's been reported to L&L tech support, who are presumably working on a fix. Some people have been able to get around it by running Scrivener in XP compatibility mode and/or disabling antivirus tools. Running as Admin and disa...
by Mick S
Wed Jul 20, 2016 11:46 am
Forum: Technical Support (Windows)
Topic: Help! Downloaded update now Scrivener won't load
Replies: 160
Views: 26325

Re: Help! Downloaded update now Scrivener won't load

Tricia, just a suggestion: If you have important work that needs doing and don't have time to wait for support perhaps you might be able to reinstall an older version of Scrivener. If you still have the installer for the previous version you should be able to uninstall 1.9.5, install the older versi...
by Mick S
Wed Jul 20, 2016 11:40 am
Forum: Technical Support (Windows)
Topic: Help! Downloaded update now Scrivener won't load
Replies: 160
Views: 26325

Re: Help! Downloaded update now Scrivener won't load

Tricia, I received an automated response from support, the relevant bits of which I've pasted below: Important Notice ================ We are currently experiencing a high volume of tech support e-mail, and you should expect delays of two or more days in getting a response. Rest assured we are getti...
by Mick S
Wed Jul 20, 2016 7:27 am
Forum: Technical Support (Windows)
Topic: Help! Downloaded update now Scrivener won't load
Replies: 160
Views: 26325

Re: Help! Downloaded update now Scrivener won't load

Exactly the same scenario here on up to date Win 8.0. Tried clean install, compatibility settings and all the usual troubleshooting rigmarole with no joy. Already emailed tech support but I'm guessing this might be a problem affecting possibly many users so thought I'd mention it here as well. Cheer...