Really trying not to panic here. My laptop crashed about half an hour ago and took an age to restart again afterwards. Once back in, I reloaded Scrivener, which itself instantly crashed on me. So I reloaded it again, only to find an old version of my document. So I opened up my backups folder, but t...

Apologies for the double post - unable to edit the previous one anymore. Unfortunately, I don't seem to have a Wacom driver installed at all, currently, so there shouldn't be a clash there. I thought I'd used it on my current laptop before, but apparently not. On the plus side, the recently released...

I do have a Wacom tablet. I'll give it go, thankyou. I hope there's no issues with recent drivers though, because we really shouldn't have to remove one paid for product in order to use another.

Why should we have to pay a second time for functioning software when they can't or won't fix the software we already paid for? You pay for the software when you buy it and you buy it in its current status at the time of purchase. You at the time also had time to evaluate it during a month to make ...

I have emailed them a few times and still no resolution. It's now been two years since it first started happening. They reassigned the person originally looking at it, or they left or something and they forgot to put someone else on it, so it was forgotten for months. But now they've been reminded, ...

There is an ongoing bug of about two years which they seem to be largely ignoring. I haven't been able to update since then.

Mind if I ask which version you installed? I've had a hanging issue for over a year, but however long I left it, it never loaded. Not sure it's been left that long, though. The Sims sometimes hangs like that if a corrupted item is installed. I wonder if there's an isue with files being corrupted som...

I've seen quite a lot of people mention the issue, actually. And few or not, we're still paying customers. If security holes ever need plugging, we're kind of screwed. It's not like we're all just sitting here waiting, either. I've tried every potential method I've seen, plus everything else I can t...

Honestly, at this point, I can only conclude that the company just doesn't care.

Interesting. I've had the same not-loading issue for... wow. Two years and eight days, now. And as far as I can tell, this was the first attempt at a patch? I'm glad some of you got a quick response and a resolution, but I'd still quite like to know why a thread back then with even more people in it...

I'm glad the fix seems to have worked for some people. Mine still won't open when fully updated.

There was also meant to be a supposed fix for the entire-program-not-opening bug, but no luck with that, either.

And as far as 1.9.8 goes: There is a lengthy thread on this forum--I can't be bothered to find it for you--where a whole bunch of Windows users describe how they cannot use 1.9.7 due to some obscure font issue, which keeps Scrivener from even loading. Apparently 1.9.8 contains a fix for that. The f...

If you know or can find where the project file is saved, you should be able to see different chapters/pages in separate RTF documents. They're numbered, rather than named and it's a pain to piece things together, but you should at least be able to get to the text itself that way.

Have any of you recently updated? This happened both to me and several others over a year ago. No solution or much attention from staff. They actually managed to forget about it entirely for months.They "can't reproduce" the issue, so we all had to roll back to an old version and have been...