FAQs

Answers to common questions about purchasing Scapple. For further support, please visit the Learn & Support page.

Can I try Scapple before I buy?

Yes. To download a trial version, visit our Downloads page and click the “Download” button for your platform. If you don’t own a licence, Scapple will automatically run in trial mode. The trial is exactly the same as the full version, except that it will only last for 30 days of use. (This means that if you use it every day, it will stop working after 30 days, but if you use it only every other day, it will last for 60 days.)

Do I need different licences for each platform?

Yes. Each licence we sell covers only one platform. So if you buy Scapple for macOS, for instance, you will not be able to use the macOS licence to unlock the Windows version. Offering single-platform licences allows us to keep prices as low as possible for users who do not need to run Scapple on more than one operating system.

Can I use Scapple on multiple computers?

Absolutely! Scapple comes with what we call a “household” licence, which means that you can install Scapple on any machines you own and of which you are the primary user. You can also install it on the computers of family members living in the same house as you.

Please note that this does not apply if you buy from Apple’s App Store, however. Apple has its own licensing for software it sells. If you buy from the App Store, you can still use Scapple on multiple computers, but only computers that are set up to use your Apple account.

Where do I download Scapple if I already have a licence?

If you bought from our web store (or from a reseller such as Amazon), simply click on the appropriate "Download" button on our Downloads page. If you haven't yet entered your licence, the software will run in trial mode. To unlock it, enter the serial number and user name you were sent after purchase.

If you bought from Apple's App Store, visit the "Purchased" area of the App Store app and download from there.

What do I do if I lose my serial number?

Don’t worry! We understand how easy it is to lose serial numbers as you move between computers. The first thing to do is check your email for the original purchase receipt, which will contain your serial number. If you can’t find it, then visit the Serial Number Retrieval page, which is the after-purchase support page for eSellerate, the company that runs our web store. Follow the instructions on that page to retrieve your serial number. If that still doesn’t work, though, drop us a line and we’ll look it up for you.

Note that if you purchased from Apple’s App Store, you will not receive a serial number. Instead you use the App Store app to reinstall your software.

What is your returns policy?

All refunds are typically subject to a 15% “restocking” fee to compensate for money taken by eSellerate (the company that runs our web store and provides serial numbers) and other overheads involved in distributing licensing and processing the return. We have 30-day free trials of all the software we sell on our store, so please do be sure to try before you buy.

If you purchased from Apple’s App Store, all refunds are dealt with by Apple so you will need to contact Apple directly. We have no access to App Store customer sales records.

Do I get updates for free?

All minor updates are free, but we may occasionallly release more major updates that are paid-for. For instance, if you buy Scapple 1, then all 1.x updates will be free—1.1, 1.2, 1.7 and so on. But when one day we release Scapple 2, then you would need to pay an upgrade fee if you wanted to update to it. We do not release paid updates often, however, and are committed to enhancing and improving each version of Scapple through numerous free updates.

Can I buy Scapple as a gift for someone else?

Yes. When going through the purchase process, be sure to enter the recipient’s name in the user name fields, and your own name and address under the billing details. This will allow you to purchase a licence in someone else’s name.

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Learn & Support

macOS

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Requires macOS 10.7 +
Release Notes

Windows

Buy now Download

Requires Windows XP (SP3) +
Release Notes

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