I pulled the comment from the other thread just after posting it here.
It occurred to me that you might have some unexplained crash reports in your logs about this problem; I thought it was worthy of reporting. Besides, I always wanted bragging rights: to be able to say that I once crashed Scrivener – and the rewards (ahem) of being the first to report a problem.
It was definitely worth posting, and appreciated - thanks!
Fredrik - I believe I have fixed the crash you reported for the next update. I have also refunded you your Scrivener licence fee of $45 as a reward for helping me track and fix this bug, as promised in the first post of this thread.
Thanks!
All the best,
Keith
Thank you but really not necessary.
I’m just happy to help, and I enjoy using Scrivener more than most software I own.
(And if some time in the future you’d find time to include any of my feature suggestions that’s worth more than any refund in the world…) 
Seriously. This is a program I want to pay for. Do you really want to make me buy it again…?
/LA.
Crashes of new update version 2.4
Steps to reproduce:
this is reproducible on my MacBook Pro 13" (Mid 2009) with 10.8.3 (all updates). There is currently no way to open Scrivener, it immediately crashes.
Crash reporter says:
Process: Scrivener [40427]
Path: /Applications/Scrivener.app/Contents/MacOS/Scrivener
Identifier: com.literatureandlatte.scrivener2
Version: 2.4 (2.4)
Code Type: X86 (Native)
Parent Process: launchd [159]
User ID: 502
Date/Time: 2013-02-28 22:10:12.108 +0200
OS Version: Mac OS X 10.8.2 (12C60)
Report Version: 10
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x00000000c0000000
VM Regions Near 0xc0000000:
Stack 00000000bf800000-00000000c0000000 [ 8192K] rw-/rwx SM=COW
–> __TEXT 00000000c0000000-00000000c002d000 [ 180K] r-x/rwx SM=COW /Applications/Scrivener.app/Contents/Frameworks/Growl.framework/Versions/A/Growl
__DATA 00000000c002d000-00000000c0030000 [ 12K] rw-/rwx SM=COW /Applications/Scrivener.app/Contents/Frameworks/Growl.framework/Versions/A/Growl
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 0x002d1eff 0x1000 + 2952959
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x983239ae kevent + 10
1 libdispatch.dylib 0x908e6c71 _dispatch_mgr_invoke + 993
2 libdispatch.dylib 0x908e67a9 _dispatch_mgr_thread + 53
Thread 2:
0 libsystem_kernel.dylib 0x983230ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x9082704c _pthread_workq_return + 45
2 libsystem_c.dylib 0x90826e19 _pthread_wqthread + 448
3 libsystem_c.dylib 0x9080ecca start_wqthread + 30
Thread 3:
0 libsystem_kernel.dylib 0x983230ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x9082704c _pthread_workq_return + 45
2 libsystem_c.dylib 0x90826e19 _pthread_wqthread + 448
3 libsystem_c.dylib 0x9080ecca start_wqthread + 30
Thread 4:
0 libsystem_kernel.dylib 0x983230ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x9082704c _pthread_workq_return + 45
2 libsystem_c.dylib 0x90826e19 _pthread_wqthread + 448
3 libsystem_c.dylib 0x9080ecca start_wqthread + 30
Thread 5:
0 libsystem_kernel.dylib 0x983230ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x9082704c _pthread_workq_return + 45
2 libsystem_c.dylib 0x90826e19 _pthread_wqthread + 448
3 libsystem_c.dylib 0x9080ecca start_wqthread + 30
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0xfffff989 ebx: 0x002d1651 ecx: 0xc0000004 edx: 0xffff4fff
edi: 0xbfffe868 esi: 0xbfffe624 ebp: 0xbfffe738 esp: 0xbfffe5f0
ss: 0x00000023 efl: 0x00010203 eip: 0x002d1eff cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0xc0000000
Logical CPU: 0
Binary Images:
0x1000 - 0x345ff7 + (???)
0x3a9000 - 0x3c0ff7 +org.andymatuschak.Sparkle (1.5 Beta [git] - 1.5) <77FF95AD-0866-F25C-E59C-FDDF0C25C3FB> /Applications/Scrivener.app/Contents/Frameworks/Sparkle.framework/Versions/A/Sparkle
0x3d0000 - 0x51eff7 +com.literatureandlatte.ScrAppKit (1.0) <323D80AB-FF5E-318C-A642-EC039D04ECBE> /Applications/Scrivener.app/Contents/Frameworks/ScrAppKit.framework/Versions/A/ScrAppKit
0x596000 - 0x6b4ff3 com.apple.WebKit (8536 - 8536.26.14) /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
0x765000 - 0x810fff libcrypto.0.9.7.dylib (106) <041B3399-5033-3395-9A71-6693F3A33D94> /usr/lib/libcrypto.0.9.7.dylib
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0x1f3e000 - 0x1f3ffff +com.ecamm.pluginloader (Ecamm Plugin Loader v1.0.5 - 1.0.5) /Library/InputManagers/*/Ecamm Plugin Loader.bundle/Contents/MacOS/Ecamm Plugin Loader
0x1f9c000 - 0x1fa0ffb libFontRegistryUI.dylib (100) <10CAC446-A500-3291-A144-7FAFA57D6720> /System/Library/Frameworks/ApplicationServices.framework/Frameworks/ATS.framework/Resources/libFontRegistryUI.dylib
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0x8fec7000 - 0x8fef9e57 dyld (210.2.3) <23516BE4-29BE-350C-91C9-F36E7999F0F1> /usr/lib/dyld
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0x900ce000 - 0x90127ff7 com.apple.ImageCaptureCore (5.0.1 - 5.0.1) <541529F7-063E-370B-9EB2-DF5BE39073E6> /System/Library/Frameworks/ImageCaptureCore.framework/Versions/A/ImageCaptureCore
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0x90711000 - 0x9072afff com.apple.Kerberos (2.0 - 1) <9BDE8F4D-DBC3-34D1-852C-898D3655A611> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
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0x90787000 - 0x90790ff9 com.apple.CommonAuth (3.0 - 2.0) /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
0x9080e000 - 0x908cbfeb libsystem_c.dylib (825.25) /usr/lib/system/libsystem_c.dylib
0x908cc000 - 0x908d2fff libGFXShared.dylib (8.6.1) /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.dylib
0x908d3000 - 0x908e1ff7 libz.1.dylib (43) <245F1B61-2276-3BBB-9891-99934116D833> /usr/lib/libz.1.dylib
0x908e2000 - 0x908f4ff7 libdispatch.dylib (228.23) <86EF7D45-2D97-3465-A449-95038AE5DABA> /usr/lib/system/libdispatch.dylib
0x908f5000 - 0x9096fff7 com.apple.securityfoundation (6.0 - 55115.4) /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoundation
0x90970000 - 0x90976fff com.apple.phonenumbers (1.1 - 47) /System/Library/PrivateFrameworks/PhoneNumbers.framework/Versions/A/PhoneNumbers
0x9107f000 - 0x910e7fe7 libvDSP.dylib (380.6) <55780308-4DCA-3B10-9703-EAFC3E13A3FA> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib
0x910e8000 - 0x91143fff com.apple.htmlrendering (77 - 1.1.4) <5C0C669F-AE07-3983-B38F-EB829B5CE609> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework/Versions/A/HTMLRendering
0x91144000 - 0x9114effe com.apple.bsd.ServiceManagement (2.0 - 2.0) <9732BA61-D6F6-3644-82DA-FF0D6FEEFC69> /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManagement
0x9114f000 - 0x91150ffd com.apple.TrustEvaluationAgent (2.0 - 23) /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/TrustEvaluationAgent
0x91151000 - 0x91154ffd libCoreVMClient.dylib (24.4) /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClient.dylib
0x91155000 - 0x91174ff3 com.apple.Ubiquity (1.2 - 243.10) /System/Library/PrivateFrameworks/Ubiquity.framework/Versions/A/Ubiquity
0x911a4000 - 0x91208ff3 libstdc++.6.dylib (56) /usr/lib/libstdc++.6.dylib
0x91243000 - 0x9124cff3 com.apple.DisplayServicesFW (2.6.1 - 353) <50D0BBF0-F911-380F-B470-E59B5E48E520> /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayServices
0x9124d000 - 0x91250ff7 libcompiler_rt.dylib (30) /usr/lib/system/libcompiler_rt.dylib
0x91251000 - 0x91254ff7 com.apple.TCC (1.0 - 1) <437D76CD-6437-3B55-BE2C-A53508858256> /System/Library/PrivateFrameworks/TCC.framework/Versions/A/TCC
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0x91263000 - 0x912faff7 com.apple.ink.framework (10.8.2 - 150) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink
0x912fb000 - 0x91374ff0 com.apple.CorePDF (2.0 - 2) <6B5BF755-F336-359C-9A99-F006F61442CF> /System/Library/PrivateFrameworks/CorePDF.framework/Versions/A/CorePDF
0x9142d000 - 0x914d7fff com.apple.LaunchServices (539.7 - 539.7) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices
0x914d8000 - 0x91578ff7 com.apple.QD (3.42 - 285) <1B8307C6-AFA8-312E-BA5B-679070EF2CA1> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD
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0x91af0000 - 0x91af3fff com.apple.help (1.3.2 - 42) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help
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0x933a4000 - 0x933edff7 com.apple.framework.CoreWLAN (3.0.1 - 301.11) /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN
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0x93822000 - 0x93871ff6 libTIFF.dylib (845) <989A2EB9-3A49-3157-8E9C-B16E6005BC64> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
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0x9a68f000 - 0x9a69dff3 libsystem_network.dylib (77.10) <7FBF5A15-97BA-3721-943E-E77F0C40DBE1> /usr/lib/system/libsystem_network.dylib
0xc0000000 - 0xc002cff3 +com.growl.growlframework (1.3.1 - 1.3.1) /Applications/Scrivener.app/Contents/Frameworks/Growl.framework/Versions/A/Growl
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 2
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 31461
thread_create: 5
thread_set_state: 6
VM Region Summary:
ReadOnly portion of Libraries: Total=183.9M resident=61.2M(33%) swapped_out_or_unallocated=122.7M(67%)
Writable regions: Total=84.4M written=3184K(4%) resident=6932K(8%) swapped_out=10.7M(13%) unallocated=77.6M(92%)
REGION TYPE VIRTUAL
=========== =======
ATS (font support) 32.1M
ATS (font support) (reserved) 4K reserved VM address space (unallocated)
CG backing stores 152K
CG image 4K
CG shared images 1248K
CoreServices 4620K
MALLOC 23.0M
MALLOC guard page 48K
Memory tag=240 4K
Memory tag=242 12K
Memory tag=243 4K
Memory tag=35 3808K
Stack 66.5M
VM_ALLOCATE 16.1M
__DATA 8456K
__DATA/__OBJC 316K
__IMAGE 528K
__IMPORT 8K
__LINKEDIT 39.1M
__OBJC 3252K
__OBJC/__DATA 108K
__PAGEZERO 4K
__TEXT 144.8M
__UNICODE 544K
mapped file 77.5M
shared memory 308K
=========== =======
TOTAL 422.0M
TOTAL, minus reserved VM space 422.0M
This looks as though it was just a bad download. Please try re-downloading and re-installing from the main site:
no it’s not a bad download. I downloaded it several times from within the program (“check for updates”) as well as from your website - no difference. It may be that the file you put up is not ok. I’m now back to the earlier version that I recovered from the trash, but that isn’t really a permanent solution
I just re-downloaded the dmg from your website and installed it again, it still behaves the same way. I have already moved the plist files because I thought it might be an incompatible plist, but it didn’t work.
Here’s the latest crash report:
Process: Scrivener [41497]
Path: /Applications/Scrivener 2.app/Contents/MacOS/Scrivener
Identifier: com.literatureandlatte.scrivener2
Version: 2.4 (2.4)
Code Type: X86 (Native)
Parent Process: launchd [159]
User ID: 502
Date/Time: 2013-03-01 08:52:53.741 +0200
OS Version: Mac OS X 10.8.2 (12C60)
Report Version: 10
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x00000000c0000000
VM Regions Near 0xc0000000:
Stack 00000000bf800000-00000000c0000000 [ 8192K] rw-/rwx SM=COW
–> __TEXT 00000000c0000000-00000000c002d000 [ 180K] r-x/rwx SM=COW /Applications/Scrivener 2.app/Contents/Frameworks/Growl.framework/Versions/A/Growl
__DATA 00000000c002d000-00000000c0030000 [ 12K] rw-/rwx SM=COW /Applications/Scrivener 2.app/Contents/Frameworks/Growl.framework/Versions/A/Growl
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 0x002d1eff 0x1000 + 2952959
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x983239ae kevent + 10
1 libdispatch.dylib 0x908e6c71 _dispatch_mgr_invoke + 993
2 libdispatch.dylib 0x908e67a9 _dispatch_mgr_thread + 53
Thread 2:
0 libsystem_kernel.dylib 0x983230ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x9082704c _pthread_workq_return + 45
2 libsystem_c.dylib 0x90826e19 _pthread_wqthread + 448
3 libsystem_c.dylib 0x9080ecca start_wqthread + 30
Thread 3:
0 libsystem_kernel.dylib 0x983230ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x9082704c _pthread_workq_return + 45
2 libsystem_c.dylib 0x90826e19 _pthread_wqthread + 448
3 libsystem_c.dylib 0x9080ecca start_wqthread + 30
Thread 4:
0 libsystem_kernel.dylib 0x983230ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x9082704c _pthread_workq_return + 45
2 libsystem_c.dylib 0x90826e19 _pthread_wqthread + 448
3 libsystem_c.dylib 0x9080ecca start_wqthread + 30
Thread 5:
0 libsystem_kernel.dylib 0x983230ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x9082704c _pthread_workq_return + 45
2 libsystem_c.dylib 0x90826e19 _pthread_wqthread + 448
3 libsystem_c.dylib 0x9080ecca start_wqthread + 30
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0xfffff989 ebx: 0x002d1651 ecx: 0xc0000004 edx: 0xffff4fff
edi: 0xbfffe868 esi: 0xbfffe624 ebp: 0xbfffe738 esp: 0xbfffe5f0
ss: 0x00000023 efl: 0x00010203 eip: 0x002d1eff cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0xc0000000
Logical CPU: 1
Binary Images:
0x1000 - 0x345ff7 + (???)
0x3a9000 - 0x3c0ff7 +org.andymatuschak.Sparkle (1.5 Beta [git] - 1.5) <77FF95AD-0866-F25C-E59C-FDDF0C25C3FB> /Applications/Scrivener 2.app/Contents/Frameworks/Sparkle.framework/Versions/A/Sparkle
0x3d0000 - 0x51eff7 +com.literatureandlatte.ScrAppKit (1.0) <323D80AB-FF5E-318C-A642-EC039D04ECBE> /Applications/Scrivener 2.app/Contents/Frameworks/ScrAppKit.framework/Versions/A/ScrAppKit
0x596000 - 0x6b4ff3 com.apple.WebKit (8536 - 8536.26.14) /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
0x765000 - 0x810fff libcrypto.0.9.7.dylib (106) <041B3399-5033-3395-9A71-6693F3A33D94> /usr/lib/libcrypto.0.9.7.dylib
0x854000 - 0x14e3ff3 com.apple.WebCore (8536 - 8536.26.14) <82E97E6B-3F31-39A7-B41F-CD308E6EF238> /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.framework/Versions/A/WebCore
0x1f23000 - 0x1f30ff3 com.apple.Librarian (1.1 - 1) <88A55A5E-40FF-3234-8394-2317120B79AB> /System/Library/PrivateFrameworks/Librarian.framework/Versions/A/Librarian
0x1f3e000 - 0x1f3ffff +com.ecamm.pluginloader (Ecamm Plugin Loader v1.0.5 - 1.0.5) /Library/InputManagers/*/Ecamm Plugin Loader.bundle/Contents/MacOS/Ecamm Plugin Loader
0x1f9c000 - 0x1fa0ffb libFontRegistryUI.dylib (100) <10CAC446-A500-3291-A144-7FAFA57D6720> /System/Library/Frameworks/ApplicationServices.framework/Frameworks/ATS.framework/Resources/libFontRegistryUI.dylib
0x2df3000 - 0x2df4ff8 ATSHI.dylib (341.1) <7FD74F4D-E42A-30CB-8863-1832BFADFE5D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/ATSHI.dylib
0x8fe2c000 - 0x8fe5ee57 dyld (210.2.3) <23516BE4-29BE-350C-91C9-F36E7999F0F1> /usr/lib/dyld
0x90007000 - 0x90069fff libc++.1.dylib (65.1) /usr/lib/libc++.1.dylib
0x9006c000 - 0x900c5fff com.apple.AE (645.3 - 645.3) <6745659F-006D-3F25-94D6-DF944E9A01FD> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE
0x900ce000 - 0x90127ff7 com.apple.ImageCaptureCore (5.0.1 - 5.0.1) <541529F7-063E-370B-9EB2-DF5BE39073E6> /System/Library/Frameworks/ImageCaptureCore.framework/Versions/A/ImageCaptureCore
0x90128000 - 0x9012afff com.apple.securityhi (4.0 - 55002) <62E3AE75-61CB-341E-B2A0-CFC985A2BF7F> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Versions/A/SecurityHI
0x9012b000 - 0x9012cfff libsystem_sandbox.dylib (220) <4E42390B-25EC-3530-AF01-337E430C16EB> /usr/lib/system/libsystem_sandbox.dylib
0x9012d000 - 0x90216ff7 libxml2.2.dylib (22.3) <015A4FA6-5BB9-3F95-AFB8-B9281E22685B> /usr/lib/libxml2.2.dylib
0x90217000 - 0x90659fff com.apple.CoreGraphics (1.600.0 - 324.6) <66556166-F9A7-3EEC-A562-46061C7A79E4> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
0x9065a000 - 0x906b5ff7 com.apple.AppleVAFramework (5.0.18 - 5.0.18) <4BA2AAEA-4936-375C-B4D8-4BBE2EDC7FF5> /System/Library/PrivateFrameworks/AppleVA.framework/Versions/A/AppleVA
0x906b6000 - 0x906f1fe7 libGLImage.dylib (8.6.1) /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib
0x906f2000 - 0x90710ff3 com.apple.openscripting (1.3.6 - 148.2) <55738D66-CC15-3F43-9265-00C3322D39C4> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting
0x90711000 - 0x9072afff com.apple.Kerberos (2.0 - 1) <9BDE8F4D-DBC3-34D1-852C-898D3655A611> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x9072b000 - 0x9072bfff com.apple.Accelerate.vecLib (3.8 - vecLib 3.8) <908B8D40-3FB5-3047-B482-3DF95025ECFC> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib
0x9072c000 - 0x90786fff com.apple.Symbolication (1.3 - 93) <684ECF0D-D416-3DF8-8B5B-3902953853A8> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolication
0x90787000 - 0x90790ff9 com.apple.CommonAuth (3.0 - 2.0) /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
0x9080e000 - 0x908cbfeb libsystem_c.dylib (825.25) /usr/lib/system/libsystem_c.dylib
0x908cc000 - 0x908d2fff libGFXShared.dylib (8.6.1) /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.dylib
0x908d3000 - 0x908e1ff7 libz.1.dylib (43) <245F1B61-2276-3BBB-9891-99934116D833> /usr/lib/libz.1.dylib
0x908e2000 - 0x908f4ff7 libdispatch.dylib (228.23) <86EF7D45-2D97-3465-A449-95038AE5DABA> /usr/lib/system/libdispatch.dylib
0x908f5000 - 0x9096fff7 com.apple.securityfoundation (6.0 - 55115.4) /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoundation
0x90970000 - 0x90976fff com.apple.phonenumbers (1.1 - 47) /System/Library/PrivateFrameworks/PhoneNumbers.framework/Versions/A/PhoneNumbers
0x9107f000 - 0x910e7fe7 libvDSP.dylib (380.6) <55780308-4DCA-3B10-9703-EAFC3E13A3FA> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib
0x910e8000 - 0x91143fff com.apple.htmlrendering (77 - 1.1.4) <5C0C669F-AE07-3983-B38F-EB829B5CE609> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework/Versions/A/HTMLRendering
0x91144000 - 0x9114effe com.apple.bsd.ServiceManagement (2.0 - 2.0) <9732BA61-D6F6-3644-82DA-FF0D6FEEFC69> /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManagement
0x9114f000 - 0x91150ffd com.apple.TrustEvaluationAgent (2.0 - 23) /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/TrustEvaluationAgent
0x91151000 - 0x91154ffd libCoreVMClient.dylib (24.4) /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClient.dylib
0x91155000 - 0x91174ff3 com.apple.Ubiquity (1.2 - 243.10) /System/Library/PrivateFrameworks/Ubiquity.framework/Versions/A/Ubiquity
0x911a4000 - 0x91208ff3 libstdc++.6.dylib (56) /usr/lib/libstdc++.6.dylib
0x91243000 - 0x9124cff3 com.apple.DisplayServicesFW (2.6.1 - 353) <50D0BBF0-F911-380F-B470-E59B5E48E520> /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayServices
0x9124d000 - 0x91250ff7 libcompiler_rt.dylib (30) /usr/lib/system/libcompiler_rt.dylib
0x91251000 - 0x91254ff7 com.apple.TCC (1.0 - 1) <437D76CD-6437-3B55-BE2C-A53508858256> /System/Library/PrivateFrameworks/TCC.framework/Versions/A/TCC
0x91255000 - 0x9125ffff libsystem_notify.dylib (98.5) <7EEE9475-18F8-3099-B0ED-23A3E528ABE0> /usr/lib/system/libsystem_notify.dylib
0x91263000 - 0x912faff7 com.apple.ink.framework (10.8.2 - 150) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink
0x912fb000 - 0x91374ff0 com.apple.CorePDF (2.0 - 2) <6B5BF755-F336-359C-9A99-F006F61442CF> /System/Library/PrivateFrameworks/CorePDF.framework/Versions/A/CorePDF
0x9142d000 - 0x914d7fff com.apple.LaunchServices (539.7 - 539.7) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices
0x914d8000 - 0x91578ff7 com.apple.QD (3.42 - 285) <1B8307C6-AFA8-312E-BA5B-679070EF2CA1> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD
0x91579000 - 0x915a3ff9 com.apple.framework.Apple80211 (8.0.1 - 801.17) <8A8BBBFD-496B-35A6-A26E-ADF8D672D908> /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211
0x915a4000 - 0x91608fff com.apple.datadetectorscore (4.0 - 269.1) <4D155F09-1A60-325A-BCAC-1B858C2C051B> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDetectorsCore
0x91609000 - 0x9168eff7 com.apple.SearchKit (1.4.0 - 1.4.0) <454E950F-291C-3E95-8F35-05CA0AD6B327> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit
0x916cc000 - 0x9170effb com.apple.RemoteViewServices (2.0 - 80.5) <60E04F2F-AFD8-3B1F-BF07-8A3A7EABB8E9> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/RemoteViewServices
0x9170f000 - 0x919faff7 com.apple.AOSKit (1.05 - 151) /System/Library/PrivateFrameworks/AOSKit.framework/Versions/A/AOSKit
0x919fb000 - 0x91aefff3 com.apple.QuickLookUIFramework (4.0 - 555.4) /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.framework/Versions/A/QuickLookUI
0x91af0000 - 0x91af3fff com.apple.help (1.3.2 - 42) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help
0x91af4000 - 0x91af5fff libremovefile.dylib (23.1) <98622D14-DAAB-3AD8-A5D9-C322BF572A98> /usr/lib/system/libremovefile.dylib
0x91af6000 - 0x91b1ffff libxslt.1.dylib (11.3) <0DE17DAA-66FF-3195-AADB-347BEB5E2EFA> /usr/lib/libxslt.1.dylib
0x91b20000 - 0x91b49ff7 libRIP.A.dylib (324.6) <7976E6A2-A489-33F5-A727-7634DDE3B761> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
0x91b4a000 - 0x91b77ffe libsystem_m.dylib (3022.6) <9975D9C3-3B71-38E3-AA21-C5C5F9D9C431> /usr/lib/system/libsystem_m.dylib
0x91b78000 - 0x91babff3 com.apple.GSS (3.0 - 2.0) /System/Library/Frameworks/GSS.framework/Versions/A/GSS
0x91bac000 - 0x91bacffd com.apple.audio.units.AudioUnit (1.8 - 1.8) <4C13DEA2-1EB0-3D06-901A-DB93184C06F0> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x91bad000 - 0x91c15ff7 com.apple.framework.IOKit (2.0 - 755.18.10) <9A80E97E-544F-3A45-916D-6DB7ED217E33> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x91c16000 - 0x91c5dff3 com.apple.CoreMedia (1.0 - 926.62) <69B3835E-C02F-3935-AD39-83F8E81FB780> /System/Library/Frameworks/CoreMedia.framework/Versions/A/CoreMedia
0x91c5e000 - 0x91caafff libcorecrypto.dylib (106.2) <20EBADBA-D6D6-36F0-AE80-168E9AF13DB6> /usr/lib/system/libcorecrypto.dylib
0x91cab000 - 0x91cc8fff libCRFSuite.dylib (33) /usr/lib/libCRFSuite.dylib
0x91cc9000 - 0x91f45ff7 com.apple.QuickTime (7.7.1 - 2599.13) /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
0x91f46000 - 0x91f94ffb libFontRegistry.dylib (100) <3B8350C2-4D8F-38C4-A22E-2F855D7E83D1> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libFontRegistry.dylib
0x91f95000 - 0x91fe5ff7 com.apple.CoreMediaIO (301.0 - 4147) /System/Library/Frameworks/CoreMediaIO.framework/Versions/A/CoreMediaIO
0x91fe6000 - 0x92019ff5 libssl.0.9.8.dylib (47) <3224FBB3-3074-3022-AD9A-187703680C03> /usr/lib/libssl.0.9.8.dylib
0x9201a000 - 0x9203cfff libc++abi.dylib (24.4) <06479DA4-BC23-34B6-BAFC-A885814261D0> /usr/lib/libc++abi.dylib
0x9203d000 - 0x92096fff com.apple.QuickLookFramework (4.0 - 555.4) <96911441-FDD4-3B68-9E0C-51BA11A97C2E> /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook
0x920a6000 - 0x92349ffb com.apple.CoreImage (8.2.2 - 1.0.1) <85BFFB09-D765-3F5F-AF65-FB136DDCAEF3> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage.framework/Versions/A/CoreImage
0x9234a000 - 0x923e4fff com.apple.CoreSymbolication (3.0 - 87) <6A27BBE5-6EF0-3D5D-A485-2145826B9796> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSymbolication
0x923e5000 - 0x9244bffc com.apple.ISSupport (1.9.8 - 56) /System/Library/PrivateFrameworks/ISSupport.framework/Versions/A/ISSupport
0x9244c000 - 0x9250aff3 com.apple.ColorSync (4.8.0 - 4.8.0) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync
0x9250b000 - 0x92520fff com.apple.speech.synthesis.framework (4.1.12 - 4.1.12) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x92621000 - 0x92628fff libsystem_dnssd.dylib (379.32.1) <6A505284-2382-3F27-B96F-15FFDACF004E> /usr/lib/system/libsystem_dnssd.dylib
0x92629000 - 0x9269eff7 com.apple.ApplicationServices.ATS (332 - 341.1) <95206704-F9C9-33C4-AF25-FE9890E160B2> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
0x926a4000 - 0x9279cff9 libsqlite3.dylib (138.1) /usr/lib/libsqlite3.dylib
0x9279d000 - 0x9279dfff libkeymgr.dylib (25) /usr/lib/system/libkeymgr.dylib
0x9279e000 - 0x9280dffb com.apple.Heimdal (3.0 - 2.0) <1ABF438B-30E6-3165-968C-E2EA1A9DF1FD> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal
0x9280e000 - 0x9281eff2 com.apple.LangAnalysis (1.7.0 - 1.7.0) <875363E7-6D02-3229-A9DD-E5A5568A7D61> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis
0x9281f000 - 0x92bd7ffa libLAPACK.dylib (1073.4) <9A6E5EAD-F2F2-3D5C-B655-2B536DB477F2> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib
0x92bd8000 - 0x92be0fff com.apple.CommerceCore (1.0 - 26) /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/CommerceCore.framework/Versions/A/CommerceCore
0x92be1000 - 0x92d3effb com.apple.QTKit (7.7.1 - 2599.13) <2DC9E2BB-9895-3D02-A318-88431052E70B> /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit
0x92d3f000 - 0x92d48ffd com.apple.audio.SoundManager (4.0 - 4.0) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/Versions/A/CarbonSound
0x92d49000 - 0x92d7fffb com.apple.DebugSymbols (98 - 98) <9A9ADA0A-E487-3C8F-9998-286EE04C235A> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbols
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0x9a13d000 - 0x9a1d5fff com.apple.CoreServices.OSServices (557.4 - 557.4) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices
0x9a1d6000 - 0x9a1daffc libGIF.dylib (845) <714E9F0D-D7A3-3F58-B46E-FCBE0F144B23> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x9a1db000 - 0x9a20aff7 com.apple.securityinterface (6.0 - 55024.4) <7C5E28DC-F8BE-3238-883F-E1646A2AF895> /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInterface
0x9a20b000 - 0x9a20bfff com.apple.quartzframework (1.5 - 1.5) <9018BE5B-4070-320E-8091-6584CC17F798> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
0x9a353000 - 0x9a3b9fff com.apple.print.framework.PrintCore (8.1 - 387.1) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore
0x9a3ba000 - 0x9a46efff com.apple.coreui (2.0 - 181.1) /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x9a46f000 - 0x9a686fff com.apple.CoreData (106.1 - 407.7) <17FD06D6-AD7C-345A-8FA4-1F0FBFF4DAE1> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x9a687000 - 0x9a68aff3 com.apple.AppleSystemInfo (2.0 - 2) <4639D755-8A68-31C9-95C4-7E7F70C233FA> /System/Library/PrivateFrameworks/AppleSystemInfo.framework/Versions/A/AppleSystemInfo
0x9a68f000 - 0x9a69dff3 libsystem_network.dylib (77.10) <7FBF5A15-97BA-3721-943E-E77F0C40DBE1> /usr/lib/system/libsystem_network.dylib
0xc0000000 - 0xc002cff3 +com.growl.growlframework (1.3.1 - 1.3.1) /Applications/Scrivener 2.app/Contents/Frameworks/Growl.framework/Versions/A/Growl
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 2
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 32684
thread_create: 5
thread_set_state: 6
VM Region Summary:
ReadOnly portion of Libraries: Total=183.9M resident=59.2M(32%) swapped_out_or_unallocated=124.7M(68%)
Writable regions: Total=84.4M written=1608K(2%) resident=6784K(8%) swapped_out=10.7M(13%) unallocated=77.8M(92%)
REGION TYPE VIRTUAL
=========== =======
ATS (font support) 32.1M
ATS (font support) (reserved) 4K reserved VM address space (unallocated)
CG backing stores 152K
CG image 4K
CG shared images 1216K
CoreServices 4620K
MALLOC 23.0M
MALLOC guard page 48K
Memory tag=240 4K
Memory tag=242 12K
Memory tag=35 3808K
Stack 66.5M
VM_ALLOCATE 16.1M
__DATA 8456K
__DATA/__OBJC 316K
__IMAGE 528K
__IMPORT 8K
__LINKEDIT 39.1M
__OBJC 3252K
__OBJC/__DATA 108K
__PAGEZERO 4K
__TEXT 144.8M
__UNICODE 544K
mapped file 77.5M
shared memory 308K
=========== =======
TOTAL 422.0M
TOTAL, minus reserved VM space 422.0M
The top of the crash report is mentioning Growl, which Scrivener uses for notifications. Please try reinstalling the latest version of Growl, to see if that is causing the problem (if you don’t have Growl installed, it shouldn’t cause any problems, though).
Thanks and all the best,
Keith
Hi Keith,
Growl is (and was before Scrivener update) installed, latest version 2.0.1, purchased from the AppStore. I have also switched off/closed Growl, but Scrivener keeps crashing immediately when I open it. As I said, the older Scrivener version that I recovered from the Trash does not have this problem.
Frank
Try:
Uninstalling com.ecamm.pluginloader from /Library/InputManagers - input managers are often the cause of problems.
If that doesn’t work, try uninstalling Growl (just as a test), then running Scrivener - does it work when Scrivener isn’t installed?
Unfortunately the crash report doesn’t say much and you are the only user with this issue, so I’m baffled at the moment and we are going to have to try a few different troubleshooting steps to find the cause.
Thanks and all the best,
Keith
done both - no change. Scrivener crashes upon opening.
Okay, next try:
Deleting Scrivener again.
Navigating to ~/Library/Preferences in the Finder (the ~/Library folder is hidden on Mountain Lion, but you can use Finder’s “Go” menu and hold down Option to reveal the “Library” menu item, which will take you to ~/Library). Then delete the file entitled com.literatureandlatte.scrivener2.plist (move it to the Trash). This will delete your preferences, so you may wish to back up this file first.
Try running Scrivener again.
All the best,
Keith
trashing the plist was the first thing I tried when I got the crashes - did not help.
Okay, the next thing to try is creating a new user account on your computer (for testing) and trying to run Scrivener from there. This will determine whether the issue is account-specific or computer-wide. (The crash log indicates that the crash is coming from Growl inside Scrivener, by the way, which is very odd.) Also, try running both the 10.6 and newer and the 10.4+10.5 versions of Scrivener on this page:
literatureandlatte.com/download_mac.php
(The 10.4+10.5 one will run on 10.8, but you will need to ctrl-click on it and select “Open” from the contextual menu in order to run it, because of GateKeeper.)
There are different versions of Growl in the different builds, so I’m interested in whether that will make any difference.
done that before - doesn’t help.
Actually, I have done all the typical debugging procedures before I mentioned the bug here in the forum. I am an experienced user (with my first Mac bought in 1984 indeed), so I am familiar with the things that might cause a program to crash.
Just to clarify, you have definitely done the following things:
Created a brand new, fresh user account on your machine and tried running Scrivener from it.
Trashed the 10.6+ version of Scrivener and tested the 10.4 + 10.5 version on our site, opening it using Ctrl-click.
Trashed the com.literatureandlatte.scrivener2.plist file from ~/Library/Preferences.
Completely uninstalled Growl, ensuring all its files are wiped from your system, and tried running Scrivener.
I understand you are an experienced user, but as such you’ll understand that it’s important I double-check all of this. As you are the only user with this crash, it seems that there must be something unique on your machine causing this.
One other thing to try is to go into Growl’s preferences and try turning all of the notifications off, then try running Scrivener again.
All the best,
Keith
yes
no, that is not necessary because the previous version (2.3.1) runs perfectly on my Mac with 10.8.2. I recovered it from the trash after installing the new version, and it ran without problems. I also recovered it from my TimeCapsule to see if it would somehow be different, but it also ran with no problems.
yes. Actually the first time I did it, there were two plist files with different names in that folder, and I trashed both. Only one was created afresh when I re-ran the recovered old program version. Unfortunately I do not remember the name of the second file that did not come back.
yes. Neither inactivating Growl notification altogether, nor for Scrivener alone,nor completely uninstalling Growl, did the job. Of course I did restarts after uninstalling Growl, and at several other points of my debugging effort.
yes, maybe. It may be some incompatibility with some other program installed on my system.I know that these bugs are the hardest to find, and I’ll do what I can to help you track it down, but please understand that I do not have the time to uninstall and re-install programs on a “might be this, might be that” basis. I need my computer for work, it’s not a hobby.
as said above, this does not work either.
Could you please try this anyway? The reason I ask is that the 10.4 + 10.5 version of Scrivener 2.4 contains a different version of Growl to the 10.6+ version.
Thanks,
Keith
ok, done - and it actually does solve the problem. I can now start 2.4 (build 22541) without crashing. So, it indeed seems to be related to Growl, as we initially thought.