The Crashers for Copies (or Even Cash!) Thread

Does this mean I get a free Mac? (kidding )

Ha, yes, tell Apple you found a bug so want a refund for your Mac! (Although given the number of Lion bugs I’ve found and reported in the past few weeks myself, I would have enough Macs to stock a decent-sized office if they offered a deal like this…)

This is fixed in DP5.

I was just about to post to say the same thing. Thanks whichever Apple engineer fixed this!

I seem to have a way of reproducing the memory leak crash, though it involves opening a small part of a large scriv document that I can’t post here. I’ll happily pass this on to Lit&Lat if they want to help sort this bug out that got me seriously scared this evening - I don’t want my novel first draft to have bits of it that crash scrivener when you try to edit them!

Contact me by email and I’ll pass the scrivener file along as well as instructions on how to repeat the crash.

Dave

I’m probably the least technical person here, and even trying to read through all the posts my head is spinning. So please forgive me if you’ve already addressed my particular bug. My Scrivener is crashing even before it opens, and here is the report:

Process: Scrivener [4816]
Path: /Applications/Scrivener.app/Contents/MacOS/Scrivener
Identifier: com.literatureandlatte.scrivener2
Version: ??? (???)
Code Type: X86 (Native)
Parent Process: launchd [91]

Interval Since Last Report: 14385 sec
Crashes Since Last Report: 9
Per-App Interval Since Last Report: 0 sec
Per-App Crashes Since Last Report: 5

Date/Time: 2011-09-14 08:48:02.286 -0700
OS Version: Mac OS X 10.5.8 (9L31a)
Report Version: 6
Anonymous UUID: D00408C1-D655-4235-A5FB-6AEF0576201C

Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Crashed Thread: 0

Dyld Error Message:
Library not loaded: @executable_path/…/Frameworks/Sparkle.framework/Versions/A/Sparkle
Referenced from: /Applications/Scrivener.app/Contents/MacOS/Scrivener
Reason: image not found

I’d so appreciate some direction … I have a book deadline and need everything I’ve saved in Scrivener.
Thanks!
Shannon

Hi Shannon,

From the crash report, this looks as though it is just a bad install. Please try downloading Scrivener again and reinstalling it (delete it from your Applications folder first, then just install it fresh). This won’t affect any of your projects, and should get you back up and running - if not, though, let us know.

All the best,
Keith

Here I go sounding naive again … but if I delete it first, won’t it delete my projects also? Or are those stored somewhere else in the meantime?

Thanks for your help

Your projects are stored elsewhere, so trashing the application won’t affect them.

Got it to work … thanks so much!

I think I’ve found one.
(P.s. This is my first post - and I’ve still got 19 days of my free trial left)

1. Open a new Scrivener Novel project.
2. Find a website with a java applet in it.
   I’ve tried it with a few sites now, but “http://www.schubart.net/rc/” works just fine.
3. Right click on Research, and select Add…Web Page.
4. Add the webpage you found with a java applet
5. Click in the applet, and use it for a second or two.
6. Click on Novel Format, or Characters, or most other parts of the Binder ----> CRASH!!

This also seems freeze up the crash reporter once Scrivener is reopened.

Love the program - if I don’t win a copy with the bug, I’ll probably buy it anyway when my trial is up.

Tested using Scrivener 2.2, and Beta version 2.2.0.5, on Mac OS 10.6.8, iMac 2.8 GHz i7, 4GB RAM
Any other info required?

Hi,

Thanks for this. Looking at it and searching on it, it seems that this is a WebKit bug rather than a Scrivener bug, but hopefully I’ll be able to find a workaround. Either way, I didn’t know about the crash and I can reproduce it, so you certainly qualify for a free copy - I’ll PM you with the details.

Thanks!
Keith

Thank you!

Hope the bug report is helpful, and allows you to prevent further crashes in the future.

Thank again - off to do some writing

Hi,

I didn’t know If you already know about this crash (probably you do), but when I use a dictionary in scrivener and switch to the dashboard (the screen with all the widgets) and use the dictionary there scrivener crashes.

1. Use the dictionary to search a word
2. Use the trackpad or F4 to go to the dashboard
3. Use the dictionary there (and there or just before that scrivener crashes).

I’m using scrivener 2.2, with Lion 10.7.3

Greets,
Don

Hi Don,

I can’t reproduce that one, I’m afraid, although on some systems the popover dictionary is known to be a little flaky (in general). Could you please send your crash report (or let me know if you’ve already sent an automatic one so I can hunt it out)?

Thanks and all the best,
Keith

This may be similar to the previous post. I can reproduce the bug consistently.

1. Hover the cursor over a word.

2. Click Control-Command-D for the system dictionary popup

3. Press the ESC key to close the popup and Scrivener crashes.

Thanks
Lou

Hi Lou,

Thanks. As you note, this is the same issue the other user above has - it’s an issue on Lion for occasional users in general, and not isolated to Scrivener from what I’ve found online (although it seems bizarre in that a user might experience it in Scrivener but not in another program, whereas another user might not experience it in Scrivener but will find it crashes another program). It only affects a handful of users, too - I use the ctrl-cmd-D dictionary all of the time without any problems. That said, if you find that this only happens in one project whereas others are fine, and if you take that project to another computer and it crashes there, too, let me know and I’d be grateful if I could take a look at the project.

Thanks!

All the best,
Keith

Here’s one that is fully reproducible on my machine.
I’m using a MacBook Air 2012, 2GHz 8GB, Mountain Lion 10.8.2

1. Have document open, in full screen view (i.e. in its own “space” if you will)
2. File – New Document – Blank document. Name it, save it.
3. The new document is started, and immediately maximized
4. In my toolbar, I have the “LAYOUT” button, for choosing the workspace layout I like the most. Click it, choose a layout, hit USE.
5. The layout is implemented. Then hit the red close button in the layout dialog box.

Scrivener crashes.

I have sent in two reports already, but saved you from more.
Let me know if you can’t find my crash dump and I’ll email it to you, it’s too big to be allowed in my post.

/Fredrik.

Hi Fredrik,

I can’t find your crash reports. Could you please give me something that will help me look them up, like the name you used in them or suchlike? Alternatively, please attach one to this thread.

Thanks!

All the best,
Keith

Last name is Olsson.
Just sent you a new one, it should arrive about…
…now.