[JH] Installation affecting Chrome, Office 2016?

Gi
Gilesy
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Sun Feb 18, 2018 7:28 pm Post

Dependency walker links, instructions?

Gi
Gilesy
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Mon Feb 19, 2018 1:19 pm Post

JH, you mentioned a walk through procedure to identify any conflicts. Can you tell me how to do this?

Meanwhile, I have uninstalled Office 365 to see if this helps.

Regards, Gilesy

Gi
Gilesy
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Mon Feb 19, 2018 3:43 pm Post

Office 2016 no longer malfunctions - as I have uninstalled it. Hah. So far so good in Chrome. Maybe it was a conflict with Office extensions that caused the problem with Chrome.

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MimeticMouton
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Tue Feb 20, 2018 6:17 am Post

Sorry for the delay in getting back to you. You can download the Dependency Walker here, then install and run it. Opening Scrivener's .exe file there will create a list of all the libraries it loads on your system. That might give you a clue to what's causing the conflict.

Before that, one thing to check for that I didn't think of earlier is plug-ins or extensions you might have installed--which it sounds like you just mentioned, re: Office. Since this isn't a typical problem with running these programs side by side on Windows 10, I don't think it's a conflict between any of them directly, but a plug-in might be complicating things. If you have any, you might try updating, disabling, or uninstalling them to see if that makes a difference.

Incidentally, you mentioned both Office 2016 and Office 365. Are you working with the subscription version or the one-time purchase version?
Jennifer Hughes
(MM for short)

Gi
Gilesy
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Mon Feb 26, 2018 1:12 am Post

I'm so thick. I keep missing that there's a second page to the responses on this thread. Thanks, I was about to give the whole thing up as a bad idea.

The Office edition is a Uni download of Office... so I'm not sure exactly what kind of subscription it is. The group of Office progs comes under the title of 365 but I know the version of the various apps is 2016.

Gi
Gilesy
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Mon Feb 26, 2018 1:35 am Post

Yes, it's Microsoft Office 365 ProPlus (Subscription Product). Version 1708.

I'll try removing the Google/Drive plugins.

There is a conflict between G-drive plugin and Office apps when I open them on another identical system (without Scrivener Beta).

Gi
Gilesy
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Mon Feb 26, 2018 5:02 pm Post

I uninstalled office a week ago. Chrome is still broken and now matter what I try, it will not open. It just flashes up and disappears.

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krastev
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Mon Feb 26, 2018 7:04 pm Post

Your problems probably originate from iLok or Sophos. If it was I, I would have concentrated my efforts toward those two.
Krastev
Scrivener for Windows Version 1.9.8.0
Windows 10 Home 64-bit
Testing Scrivener Beta for Windows

Gi
Gilesy
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Mon Feb 26, 2018 8:54 pm Post

I uninstalled Sophos. Chrome still broken (which means Office will not work either) but it works in safe mode.

I still have iLok but I'll try that too. I have neither the Beta nor Version 1 of Scrivener installed.

Gi
Gilesy
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Mon Feb 26, 2018 9:06 pm Post

Ok Krastev. That's annoying. I uninstalled iLok and Chrome works again, as does FadeIn and probably Office 365... Let's see if it holds this time...

Gi
Gilesy
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Mon Feb 26, 2018 10:11 pm Post

Uninstalled iLok, reinstalled Scrivener Beta. Open Beta, Open Crome, restart system. Chrome is broken again.

Gi
Gilesy
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Mon Feb 26, 2018 10:46 pm Post

I ran the x64 Dependency Walker.on the Scrivener.exe file. I got a lot of data I don't know how to interpret.

Did I run the app on the correct file?

Gi
Gilesy
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Sat Mar 03, 2018 5:39 pm Post

I decided that, since no one else has reported problems like this, it must be due to some fundamental conflict in my system. So, I backed everything up and reinstalled Win 10. I have only installed a few other vital apps, including Scrivener 1 and Beta 2.9.2 No problems to report so far. I will have to install Avid software again soon and we'll see what occurs after that.

Gi
Gilesy
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Fri Mar 09, 2018 7:50 pm Post

Avid apps, iLok, or Libreoffice.

Reinstalled Office 365 Pro (gulp). No issues so far.