[JH] 2.9.0.1 Crash immediately after opening

aa
aalonso
Posts: 3
Joined: Fri Aug 19, 2016 2:14 pm
Platform: Linux

Tue Nov 21, 2017 12:08 am Post

Hi everybody,
Installed it on Windows 10 (32 bits). I open it, but it closes after 6 (six) seconds. Can't use it right now. Tried compatibility mode (Win 7 or 8 ), same result.
A.

User avatar
garpu
Posts: 1872
Joined: Mon Oct 25, 2010 9:38 pm
Platform: Linux

Tue Nov 21, 2017 12:11 am Post

Do you have speechsdk installed? It was doing the same thing to me--hanging on startup, then closing after a few seconds.
Slackware 64-bit 14.2, XFCE

ji
jillian.alberts
Posts: 7
Joined: Thu Apr 07, 2016 9:50 pm
Platform: Linux + Windows

Tue Nov 21, 2017 2:16 am Post

Scrivener 3 was re-written as a 64-bit application. I'm afraid that means it won't run on 32-bit systems anymore :(

edit: I stand corrected! Sorry to spread misinformation -- I confused the info about Mac and Windows versions
Last edited by jillian.alberts on Tue Nov 21, 2017 7:16 pm, edited 1 time in total.

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garpu
Posts: 1872
Joined: Mon Oct 25, 2010 9:38 pm
Platform: Linux

Tue Nov 21, 2017 3:21 am Post

jillian.alberts wrote:Scrivener 3 was re-written as a 64-bit application. I'm afraid that means it won't run on 32-bit systems anymore :(


Are you sure? I'm running it in a 32-bit WINEPREFIX. It does need to be Windows 7 or higher. 3.0 for OSX is 64-bit, I believe.
Slackware 64-bit 14.2, XFCE

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MimeticMouton
Posts: 8542
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Tue Nov 21, 2017 4:02 am Post

Scrivener on Windows is still 32-bit and should run just fine on that architecture. (Scrivener for macOS is now 64-bit, as Garpu noted.) Could you please do the following:
  1. Navigate in File Explorer to the Scrivener installation directory, e.g. C:\Program Files (x86)\Scrivener
  2. Right-click the "ScrivenerLog.bat" file and choose Run as Administrator. Enter your admin password as needed.
    Scrivener should go through the opening and crashing process; then click any key to continue, as it says,
  3. Find the "log" folder within the Scrivener installation directory (you may need to refresh the view) and attach the file found there. (You may need to either zip it or change the file extension, as the forum is picky about attached file types. Alternatively you can copy and paste the contents into your post.)

Thanks!
Jennifer Hughes
(MM for short)

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tiho_d
Posts: 293
Joined: Tue Sep 13, 2011 1:14 pm
Platform: Linux + Windows

Tue Nov 21, 2017 8:11 am Post

Something you might also try is update your video card driver. Around this time (6 seconds after Scrivener starts) the Web Engine initialization kicks in trying to load OpenGL video driver libraries. This might lead to a crash on some systems without any obvious reason. Updating the video drivers solved the problem on some machines. Hope this helps.

ko
kookuei
Posts: 2
Joined: Tue Nov 13, 2012 2:37 am
Platform: Windows

Sun Nov 26, 2017 1:17 am Post

Same issue, please find attached log file on my Win10 x64 laptop.
Attachments
Scrivener-20171126-095317283.zip
(3.46 KiB) Downloaded 75 times

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MimeticMouton
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Sun Nov 26, 2017 1:28 am Post

Thanks, kookuei, we'll take a look. Did you try updating the computer's video card drivers as Tiho suggested earlier in the thread? If not, give that a try too; it may resolve the issue for you.
Jennifer Hughes
(MM for short)

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MimeticMouton
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Mon Nov 27, 2017 8:34 am Post

Hi kookuei - The log file suggests the crash is caused by a missing voice for the language used by the text-to-speech engine. Could you please try installing any voices for your system language, rebooting, and then launching Scrivener? This Microsoft article explains how to download and install voices for Windows.
Jennifer Hughes
(MM for short)

ko
kookuei
Posts: 2
Joined: Tue Nov 13, 2012 2:37 am
Platform: Windows

Mon Dec 04, 2017 7:40 am Post

Thanks. After resolving tts relative issues, 2.9.0.1 runs without crash.

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MimeticMouton
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Mon Dec 04, 2017 7:43 am Post

kookuei wrote:Thanks. After resolving tts relative issues, 2.9.0.1 runs without crash.

Great, glad to hear it! Thanks for reporting back.
Jennifer Hughes
(MM for short)

Ro
Rox
Posts: 3
Joined: Thu Jan 11, 2018 1:15 pm
Platform: Windows

Thu Feb 22, 2018 9:22 am Post

MimeticMouton wrote:Scrivener on Windows is still 32-bit and should run just fine on that architecture. (Scrivener for macOS is now 64-bit, as Garpu noted.) Could you please do the following:
  1. Navigate in File Explorer to the Scrivener installation directory, e.g. C:\Program Files (x86)\Scrivener
  2. Right-click the "ScrivenerLog.bat" file and choose Run as Administrator. Enter your admin password as needed.
    Scrivener should go through the opening and crashing process; then click any key to continue, as it says,
  3. Find the "log" folder within the Scrivener installation directory (you may need to refresh the view) and attach the file found there. (You may need to either zip it or change the file extension, as the forum is picky about attached file types. Alternatively you can copy and paste the contents into your post.)

Thanks!


Hi! Can I have your help to look at my log and diagnose the issue? :) My Scivener freezed when I open my research report [a bit concern as I am rushing for a deadline]. My machine is window 10. Thank you for your advice!

P.S. I have also updated my video card.

Here is the log:
Debug: "Thu 22. Feb 17:13:41 2018" "
Scrivener

Application: Scrivener
Version: 1.9.7.0
Build: Release

Executable: Scrivener.exe
Compiler: MSVC.NET 1600
Qt-Compiled: 4.8.6
Qt-Runtime: 4.8.6
Windows Version: Unknown Windows Version
Created: Oct 6 2016 23:23:10
"
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rg
rgletter
Posts: 54
Joined: Mon Aug 14, 2017 9:45 pm
Platform: Win + iOS

Fri Feb 23, 2018 7:19 pm Post

If you did not uninstall the previous beta, there is a chance that a conflict is causing the shutdown. Also, make sure you have a 32 or 64 bit machine and install the proper one. I suggest try to uninstall your current version, reboot, download the beta again, and then install.

User avatar
MimeticMouton
Posts: 8542
Joined: Wed May 05, 2010 5:39 am
Platform: Mac + Windows
Location: city of rain
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Sat Feb 24, 2018 11:20 pm Post

@Rox - The log indicates you're on version 1.9.7, not one of the betas, so this thread isn't really applicable. If the freezing is specific to a single project, or that project is always trying to auto-load when you launch Scrivener, I would try removing the ui.ini file from the project's Settings folder, then see if it will launch. It may just be a matter of trying to load too much into a Scrivenings session on launch that's causing it to go unresponsive.

Removing the ui.ini file will reset the project's interface settings to the defaults, so folders will load in corkboard mode, it will be restored to a single editor, label colours won't be visible (but the labels will still be applied), etc.--no data is lost; the project's interface will just be back to the vanilla look. If the project opens normally, you can adjust it again to your liking with labels, split editor, or however you had it.
Jennifer Hughes
(MM for short)