Latest release crashes on Dropbox sync

An
Anysia
Posts: 11
Joined: Mon Nov 06, 2006 1:52 am

Mon Nov 20, 2017 9:24 pm Post

I updated this morning to the latest iOS release with the icon update. And now when I try to sync with Dropbox, Scrivener iOS crashes every single time. Restarting my iPad does not solve the problem and now I’m screwed ⅔ of the way through NaNoWriMo. sorry, but this is extremely frustrating and Ill-timed.

IPad Pro running iOS 11.1.1
Scrivener iOS 1.1.4

An
Anysia
Posts: 11
Joined: Mon Nov 06, 2006 1:52 am

Mon Nov 20, 2017 9:53 pm Post

In case anyone else has this problem: Relinking Dropbox did not work. Unlinking and then relinking did work but involved long sync to redownload every single file. :/ Nevr had a problem before this update.

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KB
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Mon Nov 20, 2017 10:07 pm Post

Hi,

I'm sorry to hear you had issues. The latest version updates to the latest version of the Dropbox frameworks (the older frameworks wouldn't build in the latest development tools for iOS 11), so it's possible that caused the issue, although I tested thoroughly and had no problems with the transition.

I'm glad you're back up and running!

All the best,
Keith
"You can't waltz in here, use my toaster, and start spouting universal truths without qualification."

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kewms
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Mon Nov 20, 2017 11:46 pm Post

Make sure to update to the latest version of the Dropbox app as well.

Katherine
Scrivener Support Team

ac
ack424
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Joined: Tue Nov 21, 2017 3:10 pm
Platform: Mac + iOS

Tue Nov 21, 2017 3:14 pm Post

I am having the exact same issue. My Dropbox, Scrivener and iOS are all at the latest versions.

I can't figure out how to fix this! Scrivener crashes every time it begins to sync with Dropbox. This started right after the update yesterday.


Scrivener 1.1.4 (1274)
iOS 11.1.2

ac
ack424
Posts: 2
Joined: Tue Nov 21, 2017 3:10 pm
Platform: Mac + iOS

Tue Nov 21, 2017 3:22 pm Post

Unlinking and relinking dropbox also solved it for me as well. Though this caused a lot of conflicts because the latest versions were not synced.

tx
txmccoy
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Tue Nov 21, 2017 10:49 pm Post

I experienced a crash and found that unlink and relink solved it for now. If anything changes, I'll post again. Otherwise, all is good.

gd
gdlascelle
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Joined: Wed Nov 22, 2017 8:46 pm
Platform: Win + iOS

Wed Nov 22, 2017 8:52 pm Post

Having exactly the same issue. Latest updates to Scrivener, iOS and Dropbox. I try to sync the 5k words I just added to my NaNoWriMo project on my iPad today with Scrivener for Windows via dropbox, and the iOS app crashes as soon as it tries to download the file list.
I hear talk of unlinking and relinking but have no idea how to do that.
To say I am angry is an understatement. This is a completely unacceptable, critical bug in what is after all a paid for app.

Ji
JimRac
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Wed Nov 22, 2017 9:47 pm Post

gdlascelle wrote:I hear talk of unlinking and relinking but have no idea how to do that.

From the projects screen, tap Edit (upper right), then the gearbox (lower right). Choose Unlink DropBox.

Scrivener will ask "Delete or keep files?" I chose to Delete, which caused all my projects to resync. "Keep" will probably work around the bug too, but I'm not sure.

Next tap the gearbox and choose Link DropBox. DropBox will launch and tell you that Scrivener wants access. Tap Allow. Choose your DropBox folder and you're done. (If you chose Delete in prior step, then all your projects will resync.)
Last edited by JimRac on Wed Nov 22, 2017 9:49 pm, edited 1 time in total.

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kewms
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Wed Nov 22, 2017 9:49 pm Post

From the iOS Projects screen, tap the Edit button at the upper right of the project list. A gear icon will appear. Tap it to see the Unlink/Relink Dropbox commands.

Katherine

Edit: Yeah, what JimRac said.
Scrivener Support Team

jw
jwdenzel
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Sat Nov 25, 2017 6:51 pm Post

This happened to me as well. It seems to become a problem on my setup when I use multiple iOS devices. The only way to fix it is to unlink and re-link Dropbox, as others have said before. But after syncing across multiple devices again, the crash returns. It crashes during the “Downloading File LIst” phase.

It
It's Me
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Sun Nov 26, 2017 12:05 am Post

I unlinked Dropbox and reinstalled Scrivener and it’s still crashing. All after I updated to IOS 11.1.2.

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lunk
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Sun Nov 26, 2017 9:55 am Post

When I opened the updated Scrivener on my iPad Pro, tapping on a project only resulted in a spinning wheel. I then noticed that the sync icon (circular arrows) at the top right was red. I tapped on it, it asked me to relink Dropbox, I did so, it downloaded the files list, and everything was back to normal.

Sc
Scrivellings
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Sun Nov 26, 2017 5:46 pm Post

This is a 'me too' - exactly the same 'crashing during sync' problem, but I downloaded the update on Monday and have been using it all week (and syncing with no problems) and this bug only manifested for me today (26th November). My Dropbox is up to date and so is my iOS (am actually using the latest iOS 11 beta, but that hasn't changed since Monday either). Thanks to the other posters (and Katherine) for the tip about unlinking/relinking Dropbox, am gonna do that now!

Ji
JimRac
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Sun Nov 26, 2017 9:37 pm Post

I am using latest version iOS Scriv on iOS 10, on iPad and iPhone.

Based on the experiences upthread, I unlinked and relinked Dropbox prior to syncing the latest version of iOS Scriv, and never had an issue.

Sharing this info as an an FYI for L&L,