Urgent: Scrivener on iOS crashes on Dropbox sync

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LatteAddict
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Joined: Wed Nov 03, 2010 10:51 am
Platform: Mac

Mon Nov 27, 2017 4:05 pm Post

Sorry for opening a new thread, I know there's another one open on the same issue. Seeing as it is unanswered, I'm opening a new one in hopes for a quick answer.

I have a quite large document that I have been working with on my Mac for years, saving and editing over time.
From time to time I also edit it on my iPad, syncing through Dropbox.
This has worked flawlessly until today.

Having worked on my iPad today, trying to sync the material to Dropbox — Scrivener (iOS) crashes without any kind of message,

I am quite desperate to get my material across to my Mac (and to not lose any material in the process).

Please help: What to I do now?

Thanks,

/Latte.

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kewms
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Mon Nov 27, 2017 4:42 pm Post

Have you tried unlinking and then relinking Dropbox, as suggested in the other thread?

Katherine
Scrivener Support Team

Ri
Rick_A
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Joined: Mon Nov 27, 2017 5:35 pm
Platform: Mac

Mon Nov 27, 2017 5:44 pm Post

I 've the same problem. My iPad crashes and I get a black screen then to the home screen.

To
Tom101
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Joined: Mon Nov 27, 2017 6:07 pm
Platform: Win + iOS

Mon Nov 27, 2017 6:13 pm Post

Ditto.

I’ve unlinked and relinked several times and now have multiple copies of my novel on my iPad, which for backup purposes is good, but is very annoying.

Operating all latest versions.

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kewms
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Mon Nov 27, 2017 7:23 pm Post

Could you open support tickets through our help system please?
http://www.literatureandlatte.com/contact-us

This sort of thing is very difficult to troubleshoot via forum.

Katherine
Scrivener Support Team

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LatteAddict
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Mon Nov 27, 2017 10:04 pm Post

kewms wrote:Have you tried unlinking and then relinking Dropbox, as suggested in the other thread?


Thank you — I have now.

It does feel a bit flaky, however — I obviously had to KEEP the ipad versions, right? In order to sync it back later?

My first worry is the fact that project titles are shown in a quite large font — at least I can't find a way to shrink the font size — which means that my titles are truncated and knowing which ones to move back to the dropbox section feels a bit unsecure.
May I suggest a setting for font size?

But what's even more worrying is that after moving that crucial document that I wanted to save, now wanting to delete all the ipad-only duplicates, Scrivener tells me that one or more of the duplicates are being used on another device.

This feels counter-intuitive, since according to the list they are only present onboard the internal storage on my iPad.
But it still scares me from deleting them.

So: Why does Scrivener claim onboard files only are open elsewhere?
And what caused the Scrivener crashing issue to begin with, and how can I avoid it?

Not really comfortable with the result so far, but I hope I'll be able to figure out what files are the latest and which ones I can delete...

/Latte

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kewms
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Tue Nov 28, 2017 12:08 am Post

Well, if it were me, I would move all of the projects to the Dropbox area, synchronize them with my iMac, and use its full-sized interface to figure out which is which. Then I'd delete the ones I didn't want and synchronize everything else back to the iPad.

The "project is open" notice depends on a simple lock file, which can sometimes fail to clear if the project doesn't close successfully, as in a crash. If you're sure that the project isn't open elsewhere, it can be ignored safely.

We're not sure of the underlying cause, but Apple pushed a major iOS update, Dropbox completely changed their file interface tools, and iOS Scrivener itself released a new version to accommodate the first two, all within a very short time frame. It's not a complete shock for there to be an error in the conversation between Scrivener and Dropbox somewhere in that process, but I would expect it to be a transient problem that goes away once you re-establish the link. Of course, keeping extra backups of your work is never bad.

Katherine
Scrivener Support Team

Ja
Jason Bowen
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Joined: Thu Nov 30, 2017 10:15 pm
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Thu Nov 30, 2017 10:18 pm Post

The update seems to be the issue. My iPhone has the update it crashes with dropbox sync. My iPad has not been updated yet and it syncs and works just fine.

Ar
Arkhaiel
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Joined: Mon Sep 04, 2017 4:36 pm
Platform: Mac + iOS

Thu Nov 30, 2017 10:52 pm Post

The unlink trick is not an answer. with 6 projects on Scrivener, I just can't use my iPad to work because I know I will lose 15' for each sync with the Mac. This bug has to be fixed very quickly, I just can't work and I'm not the only one in this case :(
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kewms
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Thu Nov 30, 2017 11:34 pm Post

Unlinking and relinking *should* be a one time fix. If you continue to see the issue after you've done that, please open a support ticket.

Katherine
Scrivener Support Team

Ap
Apollymi
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Joined: Fri Dec 01, 2017 5:57 am
Platform: Mac + iOS

Fri Dec 01, 2017 6:01 am Post

I don't know about anyone else, but I've done the link and unlink trick several times now. Scrivener will work for a while, a few hours maybe, and then it goes back to the same unnamed error: black screen then home screen.

Ar
Arkhaiel
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Joined: Mon Sep 04, 2017 4:36 pm
Platform: Mac + iOS

Fri Dec 01, 2017 7:52 am Post

kewms wrote:Unlinking and relinking *should* be a one time fix. If you continue to see the issue after you've done that, please open a support ticket.

Katherine

I did that. Jeff told me the problem may come from Dropbox. This is not a one time fix for me and my Scrivener iPad project page is a mess. I sync manually and it’s a pain in the *ss.
Image

Ca
Cath
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Sat Dec 02, 2017 9:36 am Post

I can’t sync mine either. I did a whole heap of work on the plane today and now it’s wasted :(

I don’t quite know how to unlink Dropbox and relink but from what others are saying it doesn’t work anyhow.

Ji
JimRac
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Sat Dec 02, 2017 3:46 pm Post

Cath wrote:I can’t sync mine either. I did a whole heap of work on the plane today and now it’s wasted :(

I don’t quite know how to unlink Dropbox and relink but from what others are saying it doesn’t work anyhow.

Instructions to unlink/link are here: http://www.literatureandlatte.com/forum/viewtopic.php?p=243226#p243226

It seems that it does work for some people and not for others, so it is worth your time trying it when you have a good wifi connection.

HTH,
Jim

Ca
Cath
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Joined: Mon Apr 25, 2016 3:14 am
Platform: Mac

Sun Dec 03, 2017 7:28 pm Post

Thanks JimRac, that has worked. Not sure I want to try and use it on my iPad until I get home though so I’m working off my laptop. So grateful I brough it with me. My prime reason for extending my stay at the resort I’m at was to get on top of my book, I’m a little behind.... for some strange reason I seem to be quite productive on planes and in hotels or at least away from home. No idea why.....

Of course there is a pesky Best friends wedding I have to go to on the weekend..... she thinks my main reason for being here is her wedding... shhhh don’t tell.

In all seriousness there might be something in the wifi connection for this issue. I didn’t have any problems with sync before. The wifi connection sucked here in the hotel and dropped halfway through trying to sync. The hotel told me that their normal system does not like mac’s so she gave me a different log in entirely. That one seems to be working just fine. Or did once I did that unlinking of the Dropbox and relinking trick.