iOS 11 and DropBox Syncing Issues

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ronkochanowski
Posts: 10
Joined: Sun Sep 21, 2014 10:15 pm
Platform: Mac, Win + iOS
Location: Columbus, OH, USA

Sun Oct 22, 2017 12:37 pm Post

I began this conversation in “iOS 11 support of ‘files app’” and decided to move it into a thread of its own as the issue seems to be a bit different from the subject spoken of there.

I use Scrivener in a business setting for all of my writing, note taking, etc. and have been for some time now without any issue. I am set to sync between my iMac at home, my Windows laptop at work, and my iPad which has become my draft workhorse. The syncing is done through DropBox as described in various documents provided by Literature and Latte. For roughly two years this setup has been working flawlessly.

At the beginning of this month, roughly Oct. 5th, I upgraded my iPad to iOS 11. I’ve continued working as before, thinking that everything was still in sync. I wanted to use the iMac so that I could combine some additional details to a document and found that it was last updated in September. I checked the Windows laptop and found the same thing. The DropBox apps all showed that the file hadn’t been updated, including the online interface. Yet, on the iPad, the file was current as of yesterday (at this point).

Digging in further here’s what I’ve found, accompanied with screen shots:
Image
This indicates that Scrivener appears to be syncing with DropBox...

DropBox_Files.PNG
DropBox_Files.PNG (256.88 KiB) Viewed 4186 times

...but DropBox reflects that the file was last updated a month ago...

DropBox_from_iPad_Files.PNG
DropBox_from_iPad_Files.PNG (233.14 KiB) Viewed 4186 times

...and DropBox through the iOS Files app concurs with the DropBox app, last update a month ago...So, where are all of my synced files going???...

On_My_iPad_Files.PNG
On_My_iPad_Files.PNG (235.39 KiB) Viewed 4186 times

...They are being stored in the iPad and NOT being synced with DropBox.

I'm not sure of what's going on in the code, but it seems to me that if the Document Storage setting for Scrivener doesn't include DropBox as an option, then I'm not going to be able to sync my files so that they can be used across platforms as intended. Either that or a recent DropBox update broke the syncing process. Either way, syncing with DropBox is not working...and I can't find a setting that will allow me to enable it to begin working again.
Ron Kochanowski, BSA
ronnie.kochanowski@gmail.com

User avatar
lunk
Posts: 2720
Joined: Wed Aug 21, 2013 4:24 pm
Platform: Mac + iOS
Location: Sweden 64° N

Sun Oct 22, 2017 12:45 pm Post

Did you do the tutorial in iOS Scrivener?

In Scrivener, the project screen, tap Edit and then the gear wheel at the bottom and you reach the Dropbox settings. Select the Dropbox folder where you want your projects stored on the Dropbox server. Close, and then tap the sync icon.
Done.
I am a user, writing non-fiction and science, using:
* Mac Scrivener 3 on a Macbook 12”, MacBook Pro 13”, and iMac 27”, all running the latest MacOS
* iOS Scrivener 1 on an iPhone 8, iPad Air 9.7”, and iPad Pro 12.9”, all running the latest iOS

User avatar
ronkochanowski
Posts: 10
Joined: Sun Sep 21, 2014 10:15 pm
Platform: Mac, Win + iOS
Location: Columbus, OH, USA

Sun Oct 22, 2017 1:16 pm Post

@lunk

Yes, I read the tutorial set up accordingly when iOS was released. This setting was showing that DropBox was pointing to Apps/Scrivener, as has been set since originally configured. I re-pointed it to the folder using the Other option and it has re-established the connection and started syncing again.

Now I'm wondering if this is a bug that needs to be watched when upgrades occur?

Thanks lunk!
Ron Kochanowski, BSA
ronnie.kochanowski@gmail.com

User avatar
lunk
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Joined: Wed Aug 21, 2013 4:24 pm
Platform: Mac + iOS
Location: Sweden 64° N

Sun Oct 22, 2017 3:07 pm Post

My connections (not the default folder) has not changed since I first installed iOS Scrivener on two iPads and two iPhones, so I don’t think that App store updates change the settings. Deleting and re-installing or installing on a new device would of course require setting it up anew.
I am a user, writing non-fiction and science, using:
* Mac Scrivener 3 on a Macbook 12”, MacBook Pro 13”, and iMac 27”, all running the latest MacOS
* iOS Scrivener 1 on an iPhone 8, iPad Air 9.7”, and iPad Pro 12.9”, all running the latest iOS

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kewms
Posts: 3929
Joined: Fri Feb 02, 2007 5:22 pm
Platform: Mac

Sun Oct 22, 2017 9:02 pm Post

Checking configuration settings when mysterious problems appear right after a software update is always a good idea. While updates aren't *supposed* to reset things, they can, and there are numerous situations where they have.

And of course, we have no control over either Dropbox or Apple. We have no ability to keep them from changing things out from under Scrivener, and only limited ability to detect that they have done so.

Katherine
Scrivener Support Team

db
dbasye
Posts: 3
Joined: Sun Jan 14, 2018 12:57 am
Platform: Mac + iOS

Sun Jan 14, 2018 12:59 am Post

On my MacBook, when my Scrivener file is in the Apps > Scrivener file and I open the file I get this: “Project not in a recommended save location. The project “Xxx.scriv" is stored inside its own automatic backups folder. This could potentially result in data loss in the event of an automatic backup trying to overwrite the current project file. It is therefore strongly recommended that you close the project and move it to a different location.

So I take the file out so that it is just in the Apps folder. On my iPad, I open the file and it says”Invalid Project. The project cannot be opened because it does not contain a valid binder structure file. Please ensure that the project has been fully uploaded from other devices and then try syncing with Dropbox again.”

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kewms
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Sun Jan 14, 2018 6:51 am Post

Don't move the project, change the automatic backup location, which you can do by going to Scrivener -> Preferences -> Backups on the Mac.

By default, iOS Scrivener will look for projects in the Dropbox/Apps/Scrivener folder. If you want to store your projects anywhere else, they won't sync correctly unless you change that setting.

Katherine
Scrivener Support Team

tx
txmccoy
Posts: 27
Joined: Mon Apr 10, 2017 2:01 pm
Platform: Mac

Sun Jan 14, 2018 8:17 pm Post

iOS version does not notice changes made in a fully synced Mac project. Mac catches changes made on iOS. iOS apps catch changes made on an iOS project. Something is not right on the iOS end.

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lunk
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Location: Sweden 64° N

Sun Jan 14, 2018 8:38 pm Post

txmccoy wrote:iOS version does not notice changes made in a fully synced Mac project. Mac catches changes made on iOS. iOS apps catch changes made on an iOS project. Something is not right on the iOS end.


Have you tried to Reset Sync Cache..?
I am a user, writing non-fiction and science, using:
* Mac Scrivener 3 on a Macbook 12”, MacBook Pro 13”, and iMac 27”, all running the latest MacOS
* iOS Scrivener 1 on an iPhone 8, iPad Air 9.7”, and iPad Pro 12.9”, all running the latest iOS

db
dbasye
Posts: 3
Joined: Sun Jan 14, 2018 12:57 am
Platform: Mac + iOS

Mon Jan 15, 2018 12:31 am Post

This seemed to do the trick: "Don't move the project, change the automatic backup location, which you can do by going to Scrivener -> Preferences -> Backups on the Mac. By default, iOS Scrivener will look for projects in the Dropbox/Apps/Scrivener folder. If you want to store your projects anywhere else, they won't sync correctly unless you change that setting. "
Thank you all for your help.

tx
txmccoy
Posts: 27
Joined: Mon Apr 10, 2017 2:01 pm
Platform: Mac

Mon Jan 15, 2018 2:24 am Post

lunk wrote:
txmccoy wrote:iOS version does not notice changes made in a fully synced Mac project. Mac catches changes made on iOS. iOS apps catch changes made on an iOS project. Something is not right on the iOS end.


Have you tried to Reset Sync Cache..?


Thanks for responding, Yes, I reset the sync cache. I've unlinked. Linked. Relinked. Deleted the app. Reinstalled it and started from scratch.

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lunk
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Joined: Wed Aug 21, 2013 4:24 pm
Platform: Mac + iOS
Location: Sweden 64° N

Mon Jan 15, 2018 7:49 am Post

And you have the Dropbox app running on your desktop, continuosly updating changed files on the server and wait for it to finish uploading before closing the desktop or opening iOS Scrivener?
I am a user, writing non-fiction and science, using:
* Mac Scrivener 3 on a Macbook 12”, MacBook Pro 13”, and iMac 27”, all running the latest MacOS
* iOS Scrivener 1 on an iPhone 8, iPad Air 9.7”, and iPad Pro 12.9”, all running the latest iOS

tx
txmccoy
Posts: 27
Joined: Mon Apr 10, 2017 2:01 pm
Platform: Mac

Mon Jan 15, 2018 12:53 pm Post

lunk wrote:And you have the Dropbox app running on your desktop, continuosly updating changed files on the server and wait for it to finish uploading before closing the desktop or opening iOS Scrivener?


Thanks for replying.

The answer to your question is yes.

I'm a long time reluctant user of Dropbox.

I've used Scrivener since v1. This is an anomaly.

From what I've read on this forum, I'm not the only one experiencing this. It arose after the v3 release. Something needs to be fixed somewhere and until the problem is capable of being repeated sufficiently it will be hard to fix. I trust L & L completely in this area and know they will do everything they can on their end, if this is related to them at all.

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kewms
Posts: 3929
Joined: Fri Feb 02, 2007 5:22 pm
Platform: Mac

Mon Jan 15, 2018 4:49 pm Post

Do you have the latest version of both iOS Scrivener and the iOS Dropbox app?

There are some known issues related to a recent change in the Dropbox API. Your symptoms sound more like that than anything related to iOS Scrivener itself.

It can also be useful to create a test project and confirm that it syncs first to the Dropbox server (check your account via Dropbox.com), then to the destination device. That will narrow down exactly where the failure is taking place.

Katherine
Scrivener Support Team

tx
txmccoy
Posts: 27
Joined: Mon Apr 10, 2017 2:01 pm
Platform: Mac

Mon Jan 15, 2018 7:12 pm Post

Thank you for responding, Katherine.

My Mac version is 3.0.1. iOS is 1.1.5.

I will pull my projects out of Dropbox and create a dummy project using a novel template, unless you suggest I try something else. I'll following your directions, run it for awhile, adding one word at a time and see what happens.