[fixed] Scapple hangs at launch

St
StefanTI
Posts: 4
Joined: Mon May 22, 2017 12:13 pm
Platform: Mac + Windows

Mon May 22, 2017 12:24 pm Post

I am using Scapple on Windows 7. When I attempt to start Scapple, it hangs and has a high CPU load (1 core 100% used). It first shows the Scapple startup image (the whiteboard in a wooden frame), and after that only a white rectangle is displayed.

It was still working last week. I installed some new software in the meantime (MS Visual Studio), so the bug might be correlated to that. I already tried
- rebooting
- reinstalling

Does Scapple write any logfiles that I could inspect in order to find out where the problem is?
Last edited by StefanTI on Thu Jun 29, 2017 9:05 am, edited 1 time in total.

St
StefanTI
Posts: 4
Joined: Mon May 22, 2017 12:13 pm
Platform: Mac + Windows

Tue May 23, 2017 7:16 am Post

It looks like the problem solved itself magically overnight. I didn't do anything else, but when I came to the office this morning I was able to start Scapple as usual.

St
StefanTI
Posts: 4
Joined: Mon May 22, 2017 12:13 pm
Platform: Mac + Windows

Wed Jun 07, 2017 7:10 am Post

As magically as the problem disappeared, it (re)appeared again.

I cannot really tell what is causing the problem.

St
StefanTI
Posts: 4
Joined: Mon May 22, 2017 12:13 pm
Platform: Mac + Windows

Thu Jun 29, 2017 9:04 am Post

I could fix the problem by enabling "Compatibility mode" in the Properties of the Scapple executable (Right mouse click -> Properties -> Compatibility -> Enable "Run this program in compatibility mode for Windows 7")

:D

Bo
BookCat
Posts: 17
Joined: Sat Mar 18, 2017 9:06 pm
Platform: Windows

Sun Oct 15, 2017 2:07 pm Post

Thank you for posting this issue. The same thing just happened to me. Your solution worked. :D