Constant Freezes (beachballs)

da
davidvb
Posts: 1
Joined: Mon Apr 18, 2016 1:28 pm
Platform: Mac

Mon Apr 18, 2016 1:37 pm Post

I just purchased Scapple and started using it, which turns out to be painful because the app is freezing for minutes at a time regularly! Sometimes I have no choice but to do a forced Quit and then the app cannot be restarted until i rebooted the machine... Really frustrating...

Is this a known issue or is there a way to solve it?

Br
Briar Kit
Posts: 1788
Joined: Thu Apr 04, 2013 9:04 am
Platform: Mac

Mon Apr 18, 2016 2:19 pm Post

Hi

If it is beach-balling for one Scapple project / file, it sounds as if there is an issue with that file—perhaps a large imported image or something similar.

If it is beach-balling for different Scapple projects / files, it sounds as if there is an issue with the program itself.

In the second case, I would delete Scapple, restart the Mac, grab a fresh download of the latest build (or download again from the Apple App Store), and reinstall.

http://www.literatureandlatte.com/scapple.php

Best

Briar Kit
Account closed January 2017