Scapple vs Magic Mouse

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gr
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Wed Jul 12, 2017 12:02 am Post

I am having trouble using Scapple with my Apple Magic Mouse. Use with trackpad and standard third-party mice is fine, but Scapple becomes ornery with a Magic Mouse.

The trouble is that I can almost never select a note with a mouse click. The note trembles slightly and remains unselected. Nothing else moves at this time. It looks as though the note is registering and responding to a micro-drag directive. So, while I can select notes in indirect ways (dragging across them), I cannot almost ever select them in the usual way.

Has anyone seen this phenomenon? What can be done?

I have refreshed the battery in the magic mouse. Not sure what else I might try.

Any thoughts would be welcome.

-gr

MacBook Pro running Sierra. Though I played with it back when it was in beta, I am a new Scapple user. <blush/> Movement mode is off. Prevent editing is off. The phenomenon is not scap-file specific and occurs with new scap docs too.
gr : Scrivener user : not affiliated with Lit^Lat

"Perhaps the true book is the one on the far side of the prism."

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AmberV
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Wed Jul 12, 2017 12:31 am Post

It’s Sierra, best I can figure. All I know is that prior to 10.12 I never really had issues double-clicking or even single-clicking and considered Apple’s pointer handling algorithm to be the best in the industry. But once I upgraded I found that very minute shifts between clicks no longer had a threshold where it was ignored. Consequently even something as simple as clicking on a hyperlink in my web browser is more difficult with the mouse I use, because around a third of the time it registers as a click and drag event, selecting a single letter of the link. In Scapple I also find it very difficult to double-click to create a note—in Acorn it’s almost impossible to select a layer without moving it. It all drives me nuts!

Hmm, with that mouse in particular, any aversion to tap clicking on the multitouch surface?

We’ll have that fixed on our end, though. Scapple and Scrivener’s freeform board will have a small amount of threshold added back.
.:.
Ioa Petra'ka
“Whole sight, or all the rest is desolation.” —John Fowles

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gr
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Wed Jul 12, 2017 12:41 am Post

Thanks for the note. Good to know. I can deal in the meantime -- using a secondary mouse for Scapple when at my desk -- until Apple fixes that or Scapple gets a little tolerance worked back in to compensate.

No multitouch mouse taps here. I think you must need a newer version of the magic mouse than mine to have tap-to-click on the surface. I doubt I would enable that anyway -- it drives me absolutely buggy on trackpads. I expect it would be rather worse on top of my mouse.

best,
Greg
gr : Scrivener user : not affiliated with Lit^Lat

"Perhaps the true book is the one on the far side of the prism."

An
AndyLeeOutdoors
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Thu Oct 19, 2017 5:05 pm Post

In 2016 I had a trial period with Scapple on my macbook and it seemed to work as promoted and worked with my magic mouse, so I purchased it on July 19, 2016. But I did not use it until this week and it is not working. I contacted Support and explained it was not working and asked for a refund, but they cannot give me a refund because it is over a year since I purchased it.
The problem is that Scapple does not respond to the double click on the Magic Mouse. Support said there is something wrong with my Mouse or mouse settings. I couldn't get the mouse double click to open a note or highlight a note. So I went and bought a new Magic Mouse 2. Now I have the same problem. Scapple won't respond to a double click. Scapple works fine when I use the track pad on my macbook, but that is not the way I am set up to write. I need for Scapple to work off the Magic Mouse 2.
Scapple support then told me this is a known problem. Apple mouse has changed the double click and it won't work on Scapple but they are going to fix it. They didn't say when they intend to fix it.
Instead, they suggested I should download a program called BetterTouchTool so I could set up a custom double click on my magic mouse 2. There is a free trial period for BetterTouchTool and a free version, so I downloaded BetterTouchTool. But it is not for the faint of heart to try to understand how to use BetterTouchTool. I couldn't even understand the instructions.
Apparently you have to buy a license to be able to use the BetterTouchTool program. The license doesn't cost much, about $10, but I realized that I still wouldn't be able to understand the instructions or learn how to use BetterTouchTool so I decided not to buy the license. Then I tried to uninstall BetterTouchTool and it won't let me. I get a message that I cannot uninstall the program because it is open. But, there is no way to close the program.
Then I went online and found the way to get rid of BetterTouchTool is to use MacRemover. So I downloaded and opened that program and found that it costs $30. I'm not willing to shell out $30 to get rid of a program that I don't want. So, I tried to uninstall MacRemover and it too will not close because it is open. No way to close it. Even a Forced Quit will not close either BetterTouchTool or MacRemover.
I went back to Google and found another program called AppCleaner, which I have downloaded and used to uninstall both BetterTouchTool and MacRemover.
Now, after nearly 4 hours of frustration, and buying a new magic mouse 2, I am back with my original problem, which is that Scapple will not work for me because I am set up to write with a mouse and monitor, (not on my laptop) so I cannot use Scapple.
My concern is, Scapple keeps selling their program and I wonder how many other Mac users are experiencing this same problem? If they had told me in the beginning it wouldn't work with a mouse then I would not have bought it. But, Scapple did work with my original mouse during the trial period. That same mouse will not work with Scapple now, and the new Magic Mouse 2 will not work with Scapple. I wish now that I had paid more attention and tried using Scapple during the 1 year warranty so at least I could get back the $15 I paid for Scapple.

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gr
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Fri Oct 20, 2017 11:36 am Post

This is a bug introduced by MacOS Sierra and is not really Scapple specific. You can see its effect in other apps though it seems particularly pronounced in Scapple. The other app I notice it most in is in the Info panel for a song in iTunes. The tabs and other clickable things in that panel almost never register your clicks first off. I chalked this up to the same underlying problem.

The problem is also specific to the Magic Mouse. It must have very high precision motion tracking or something. So, when I am working on the big screen and dont have access to my trackpad, and I want to use Scapple, for the time being I am just plugging in an old corded mouse and using it while in the app. Works!

So, I'm doing fine, but I do think that, if they have a way of working around this bug in the OS, a single-issue Scapple update is warranted. I wonder if High Sierra fixes the problem Sierra introduced though.

gr
gr : Scrivener user : not affiliated with Lit^Lat

"Perhaps the true book is the one on the far side of the prism."

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AmberV
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Fri Oct 20, 2017 1:17 pm Post

It definitely does depend on the mouse---and perhaps also the surface the mouse is on and how one uses the mouse (for example if you lift the mouse and double-click so that not tracking information is sent by the amount of pressure it takes to trigger the button, you don't see the problem). I would say most people never experience the problem, so calling Scapple "incompatible" with macOS and mice is a bit heavy.

And yes, the problem is everywhere, it's a macOS problem. I can even see it in places like Scrivener's collection tab view, where *single* clicking on a tab causes a slight movement resulting in a drag command, though it does also select successfully.

We do have a fix (patching the OS flaw to add threshold back in), but (a) have been hoping Apple would fix it and (b) we've been a bit distracted by the 3.0 launch to get a Scapple update out. I think it's clear by this point that (a) won't happen. I don't have my mouse plugged into the 10.13 laptop to test, but by intentionally being sloppy with the trackpad it does look like it is tracking every tiny movement still.
.:.
Ioa Petra'ka
“Whole sight, or all the rest is desolation.” —John Fowles