Thu Mar 01, 2018 10:15 pm Post
Mon Mar 05, 2018 6:40 pm Post
Mon Mar 05, 2018 7:39 pm Post
SC1919 wrote:I have written to you several times because my recently acquired software "Scrivener for Windows" did not work properly. The error lies in the falling of video files within Srivener. The video is played the first time, but a second or third video is no longer played, even the first video is not played the second time. only the sound is played. I would be glad, if somebody would finally get in touch.
Friendly greetings from Germany:
Mon Mar 05, 2018 7:42 pm Post
SunflowerSister wrote:Mine won't either. I installed Scrivener--was forced to install Trial Version even though I bought the damn thing--which I am already regretting. I've tried to find help--2 days before I can get a reply per "no replay" automated email. I bought this thing to save time--not waste it going around and around. When I try to play the recommended "Interactive Tutorial" I get a message to "save," but when I try to "Save" I get a message "file not found" DUH!!! That because I'm trying to SAVE it. I'm technically challenged at best, but I'm not stupid. This POS program isn't working. Now, I've spent $45 and 2 hours trying to get something to work that obviously doesn't. WHERE IS SOMEONE TO HELP???
Mon Mar 05, 2018 8:16 pm Post
Mon Mar 05, 2018 9:42 pm Post
Mon Mar 05, 2018 10:38 pm Post
Tue Mar 06, 2018 2:52 am Post
SunflowerSister wrote:What I am telling you is that I selected a place, named the file, and did my best to follow the instructions. It's not working. What is it you think I'm not understanding? "Save" and I hit "Save" and I get a message "File not found" That doesn't sound like a non-sequitur to you? And after 2 (now 3 hours) of working, no, I'm not relaxed. I'm frustrated. And I'm not the only one--do you have any idea how many programs are out there to explain Scrivener? ???? Hmm? And now I know why. If I don't get a response soon, a real "we're going to fix your problem" answer, not a condescending "breathe" answer, I'm going to start a dispute process with PayPal. I HATE stuff that doesn't work as promised.
Tue Mar 06, 2018 12:19 pm Post
Tue Mar 06, 2018 4:04 pm Post
SunflowerSister wrote:.... Most of those "become a Scrivener Ninja" type programs cost several times what the program itself cost. Why do those programs need to exist? Because a) the program is complex and obviously is difficult for those who aren't gifted technically and b) because tech support sucks....
I've never bought software, app, whatever you call this program that was so complex with so little help offered by the company....
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