Tried to buy but something apparently went wrong

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Posts: 22
Joined: Wed Dec 13, 2017 7:41 pm
Platform: Windows
Location: Panama

Wed Dec 13, 2017 7:52 pm Post

XXX_ScrivenerBuy.jpg (40.21 KiB) Viewed 713 times
About 30 minutes ago I tried to buy Scrivener for Windows using my NaNo code.
I applied the coupon and the discounted price was shown.
Then I clicked on PayPal Checkout
Once the PayPal checkout popped up I entered my PayPal credentials
I then confirmed the payment for about €17.40 (don't remember exact price) because it used part of my PayPal balance and the rest from my (valid) credit card.
After I clicked OK I was brought to a Literature & Latten form with two checkmarks and an amount of $0.00 which was confusing.
After than I got a blank page or a page full of BUY buttons (don't recall which).

So, what has happened? If the sale did not go through I did NOT get any error message, if it went through I did not get any confirmation page or email nor a link to download.
Twitter: @lordofscripts

Posts: 69
Joined: Thu Feb 05, 2015 2:50 pm
Platform: Windows

Wed Dec 13, 2017 8:24 pm Post

I would suggest one measure of cross checking - sign in to your Pay Pal account to see if the charge(s) were applied. Pay Pal is usually not delayed with their live posting. If not charged then possibly reorder. Just a starting point idea. Go from there.

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Posts: 3702
Joined: Mon Jan 29, 2007 1:32 am
Platform: Mac
Location: London or Exeter, UK.

Wed Dec 13, 2017 9:53 pm Post

Email with as much information as you can about your attempted purchase. They'll help you sort it out, Butt be aware that with the recent release of Scrivener 3 for Mac, they might be somewhat snowed under with queries and cries for help.


The Scrivenato sometimes known as Mr X.
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