"Invalid serial #"

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kewms
Posts: 3381
Joined: Fri Feb 02, 2007 5:22 pm
Platform: Mac

Sat Nov 25, 2017 4:20 am Post

I'm seeing a large number of these errors in the support queue, and they seem to come from two different places.

Either someone has been using the Scrivener 2.8.1 trial version for some time, and decided to buy a license since Monday. The store sells them a Scrivener 3 license, which won't work.

Or, alternatively, they download a copy of the latest version (Scrivener 3) to a new computer or for some other reason, and attempt to register it with an existing Scrivener 2 license key. That also won't work.

Scrivener 3 license keys begin with 'SCRIV3MAC' and will work with either Scrivener 3 or Scrivener 2.9, but no earlier version of Scrivener 2.

Scrivener 2 license keys begin with 'SCRVNR001' and will work with all Scrivener 2.x versions, but not with Scrivener 3.

If you have the wrong version for your license, you can find the correct version here:
http://www.literatureandlatte.com/scriv ... s?os=macOS

Katherine
Scrivener Support Team

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kewms
Posts: 3381
Joined: Fri Feb 02, 2007 5:22 pm
Platform: Mac

Sun Nov 26, 2017 7:00 pm Post

Bump for visibility. -- Katherine
Scrivener Support Team

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kewms
Posts: 3381
Joined: Fri Feb 02, 2007 5:22 pm
Platform: Mac

Wed Nov 29, 2017 6:55 pm Post

re-bump. -- Katherine
Scrivener Support Team

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kewms
Posts: 3381
Joined: Fri Feb 02, 2007 5:22 pm
Platform: Mac

Wed Jan 03, 2018 5:13 pm Post

Happy New Year! Bump for resolution-inspired writers. -- Katherine
Scrivener Support Team

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kewms
Posts: 3381
Joined: Fri Feb 02, 2007 5:22 pm
Platform: Mac

Thu Jan 18, 2018 5:52 am Post

Bump. -- Yes, these queries are still coming in. -- Katherine
Scrivener Support Team